A little delay and uncertainty before receipt of activation code but extremely useful after cancellation of UK based Mastercard post-Brexit
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I chose Advanzia so I could rent cars and get insurance and assistance with the credit card. However, when I needed the insurance two months ago following a damage on a rental car, Advanzia told me t... See more
Company replied
My card is frozen Carte Zero say its due to technical problems at their end where my month's payment has not been credited to my account. I cannot use my card and there is no information as to when t... See more
I made my first transfer from the card to my main bank account and it worked smoothly as I expected.
Company details
About Carte ZERO (Advanzia Bank)
Written by the company
Advanzia est une banque digitale spécialisée sur le marché des cartes de crédit pour particuliers et entreprises.
Pour les clients privés vivant en France, elle offre la carte ZERO. Moyen de paiement flexible et accepté dans le monde entier, elle comprend tous les avantages liés á une Mastercard Gold - sans frais à l’achat et sans cotisation. Intéressé ? Cliquez ici pour demander la carte ZERO.
De plus, Advanzia propose des cartes de crédit co-brandées et sur mesure pour les clients professionnels. De cette manière, les entreprises peuvent améliorer la fidélité de leurs clients grâce aux avantages exclusifs d'une carte de crédit premium. Vous trouverez de plus amples informations sur notre site Internet destiné aux clients professionnels.
If you want to review other Advanzia Bank credit card products, please go to Gebührenfrei Mastercard Gold for customers in Germany, Tarjeta YOU for customers in Spain, Carta YOU for customers in Italy and free Mastercard Gold for customers in Austria.
De plus, Advanzia propose des cartes de crédit co-brandées et sur mesure pour les clients professionnels. De cette manière, les entreprises peuvent améliorer la fidélité de leurs clients grâce aux avantages exclusifs d'une carte de crédit premium. Vous trouverez de plus amples informations sur notre site Internet destiné aux clients professionnels.
If you want to review other Advanzia Bank credit card products, please go to Gebührenfrei Mastercard Gold for customers in Germany, Tarjeta YOU for customers in Spain, Carta YOU for customers in Italy and free Mastercard Gold for customers in Austria.
Contact info
Service Clients, TSA 34231 , 77438, MARNE LA VALLEE CEDEX 2, France
- 0805 050 610
- service@cartezero.fr
- www.cartezero.fr
2.6
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Worst experience with a bank in my life
Worst experience with a bank in my life! The app doesn't work, the support is nonexistent, and even if they respond, they show they haven't even read your request.
Finally, they manage to block the card with your money, preventing you from withdrawing it. They seem unfair to me, and I recommend avoiding them.
6 February 2026
Unprompted review
Insurance SCAM
I chose Advanzia so I could rent cars and get insurance and assistance with the credit card. However, when I needed the insurance two months ago following a damage on a rental car, Advanzia told me they were not insuring rental cars anymore. I have never been aware of any changes in the contract. What to think but Advanzia is just a scam?
5 August 2025
Unprompted review
Reply from Carte ZERO (Advanzia Bank)
Nous vous remercions pour votre retour. Nous serions heureux de vous aider. Afin de répondre au mieux à votre demande et vous garantir le traitement confidentiel de vos données, nous aurions besoin de renseignements supplémentaires vous concernant. "Pourriez-vous contacter service @ cartezero.fr en indiquant en objet « Trustpilot ». Notre Service Client vous répondra dans les plus brefs délais afin de trouver une solution ensemble.
Cordialement,
Votre service client carte ZERO
Abandoned
I've been a loyal customer for several years. Advanzia have decided they no longer wish to provide the service and have cancelled my card with no consultation.
19 February 2025
Unprompted review
Reply from Carte ZERO (Advanzia Bank)
Nous vous remercions pour votre message.
Suite à notre décision de réduire notre activité commerciale en France, les contrats relatifs aux cartes de crédit ne sont plus renouvelés.
Toutefois, veuillez noter que les méthodes et les conditions de remboursement restent les mêmes
En cas de doutes ou de questions additionnelles, n’hésitez pas à nous contacter via service@cartezero.fr en indiquant « Trustpilot » comme objet à votre e-mail.
Notre service client vous répondra dans les meilleurs délais afin de trouver une solution adéquate à votre situation.
Cordialement,
Votre service client Carte ZERO.
Unable to cope with a change of bank details!
I always opted for automatic monthly repayments of the full balance and these were set up to be paid out of my HSBC France current account.
However HSBC France's personal accounts were taken over by CCF Bank of France from 1st January 2024. All payees of standing orders and direct debits were notified of the new account details and during a transition period up to 31st December 2024 payments requested still using the old HSBC details were automatically paid out of the new CCF account.
CCF notified me at least 3 times during 2024 that some payees had not adopted the new account details and advised me to contact them directly.
Advanzia were one of these companies and I used their website to update the information in the method of payment section during the late summer 2024.
They appear to have taken no notice whatsoever of either the bank's notifications or my own manual update and as a result the January 2025 payment has failed. I was informed of this on 21 January 2025. In addition since I am outside France throughout the winter their website is inaccessible so I am unable to attempt the account change for a second time.
They have not responded to date to my explanation sent the same day in response to their notification of non-payment
21 January 2025
Unprompted review
Reply from Carte ZERO (Advanzia Bank)
Nous vous remercions pour votre retour. Nous serions heureux de vous aider. Afin de répondre au mieux à votre demande et vous garantir le traitement confidentiel de vos données, nous aurions besoin de renseignements supplémentaires vous concernant. "Pourriez-vous contacter service @ cartezero.fr en indiquant en objet « Trustpilot ». Notre Service Client vous répondra dans les plus brefs délais afin de trouver une solution ensemble.
Cordialement,
Votre service client carte ZERO
Inscription rapide
16 June 2024
Excellent premier contact
Excellent premier contact, facile d’accès, et simple. Suis comblé.
12 January 2024
Carte conforme à mes attentes
3 November 2023
Bars juste un point faible sur…
Bars juste un point faible sur ordinateur on arrive pas à confirmer nos modifications cordialement
26 October 2023
Unable to use my card - ongoing problem
My card is frozen Carte Zero say its due to technical problems at their end where my month's payment has not been credited to my account.
I cannot use my card and there is no information as to when this will be resolved, they just keep apologising. At the very least they could provide me with some temporary credit whilst they sort this out. I am not impressed
22 October 2023
Unprompted review
Simple et Pratique
3 October 2023
Des reponses rapides a nos question
Des reponses rapides a nos question. Problemes resolus immediatement. Je recommande
9 September 2023
Tres facile d'acces simple et rapide…
Tres facile d'acces simple et rapide acceuil telephone reponse aux questions tres claire
3 August 2023
Bon service !
24 June 2023
Si on se pose des questions on à une…
Si on se pose des questions on à une reponse Claire et net
15 June 2023
Simple et reactif
4 June 2023
La clarte et la competence
16 May 2023
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