Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
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See what reviewers are saying
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
That was really good experience. I bought bicycle as a gift for my wife. We were surprised about lot of small nice features included together with bicycle. The only concern we have is quality of the b... See more
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The delivery was on time with 30min pre-notification via SMS and the staff were friendly. Unfortunately the assembly of the bike was not done 100% properly, there were several screws not tightened c... See more
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Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
64K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very bad experience in Bilka Hundige
Very bad experience in Bilka Hundige - Waves - bike department. No prices on the bikes, the employee Johannes could not answer on our questions and in the end he left as he did not wanted to take the responsibility for further research. Extremely bad service!
22 July 2026
Unprompted review
Reply from Bilka
Hi Diana
Thank you for your review.
We’ve unfortunately had to report your review as it contains personally identifiable information related to one of our colleagues.
You are of course welcome to update your review to exclude any personal information or similar about our employees.
Kind regards
Emilie
Bilka
Reply from Bilka
Hello Yvonne
Thank you for your review.
We are sorry that you did not receive the items you ordered.
We can see that one of our colleagues has already sent you an email and a new order is on its way. If there is anything at all, you are always very welcome to contact customer service again.
We wish you a good day.
Kind regards,
Emma
Bilka
Nice quality product
Nice quality product, good price , good service, good delivery, good communicatio. very good all in all.
2 July 2026
Reply from Bilka
Hej Kjeld
Tusind tak fordi du tager dig tid til at dele din oplevelse – det er dejligt at høre, at både kvalitet, pris, service og levering har levet op til dine forventninger. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen hos Bilka.
Rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hi Hassnain
Thank you for your review.
We are very sorry to hear that your experience at the bakery did not live up to the level of service you should rightly expect. We sincerely apologize.
We’d like to take a closer look at your case so we can get to the bottom of the issue. In order to do this, we’ve contacted you here through Trustpilot to get more information and your order number, so that we can investigate further.
We hope to hear from you.
Kind regards
Amal
Bilka
Fully recommended
Easy to order, convinient pickup service, prompt on delivery, very good and fresh products (ordered numbered chocolate cake).
18 June 2026
Unprompted review
Reply from Bilka
Hej
Thank you for sharing your experience with us! We're delighted to hear that you found it easy to order, appreciated the convenient pickup, and enjoyed the fresh chocolate cake. It's great to know that everything went smoothly with your delivery. We look forward to welcoming you again.
Have a lovely day.
Med venlig hilsen
Karoline
Hello Bilka,
Hello Bilka,
I ordered a sofa on May 2nd. At the time of purchase, your website clearly stated that the item was in stock and would be delivered within 2 weeks. I was genuinely happy about that, because I had taken an entire month off work in order to move into my new place and arrange the furniture I still needed. So naturally, the promised 2-week delivery was one of the main reasons I ordered from you.
Instead of waiting 2 weeks, I ended up waiting 45 days.
I contacted Bilka several times and received the following reply — and I quote: “You will receive your couch tomorrow the 05/06.” On Constitution Day? A national holiday when basically nobody works in Denmark? Was this meant to be a joke, or were you simply not taking me seriously as a customer?
And after all that waiting, the sofa finally arrived damaged. Some parts were already broken. To make things even worse, I paid extra for the sofa to be carried into my room, but instead it was left outside in the courtyard of my apartment building.
This entire experience has been completely unacceptable from start to finish — false delivery promises, poor communication, a damaged product, and a delivery service I paid for but did not receive.
I will never order from Bilka again, and I will absolutely advise others to avoid ordering furniture from you as well.
24 June 2026
Reply from Bilka
Hello Tomas
Thank you for your review.
We are very sorry to hear about your experience and the issues you encountered with both the delivery and the condition of the sofa. We completely understand your frustration, and we sincerely sorry that the process did not live up to expectations.
We can see that a solution has now been found in cooperation with our customer service team, and we therefore hope that everything has been resolved as it should be.
Please do not hesitate to contact customer service again if there is anything further we can help you with.
Have a nice day.
Kind regards
Amal
Bilka
What a joke the postnord packages robot…
What a joke the postnord packages robot machine in Fields is! Broken since Friday 19/06, fixed on Monday 22/06 around 12:00 and broke again in the same afternoon. Bilka claims they don’t have access to the inside of the machine in order to take the packages out, and insists that this is all on postnord, yet postnord doesn’t even have a phone number to call on their website, so in the end we can’t even make a complaint.
This is unacceptable ! Bilka management should look into an alternative to this system and go back to normal storage of the packages on the 1st floor. You guys made your contracts with postnord, got paid for it and don’t care about the quality of the service you deliver to people! 4 days my package is stuck there and nobody from the management can have the brilliant idea of manually taking the packages out and delivering to people.
19 June 2026
Unprompted review
Reply from Bilka
Hello Alu
Thank you for your review. We are very sorry to hear about your experience with the parcel machine in Fields, and we completely understand your frustration. It is of course not acceptable that your package has been stuck for several days without a proper solution or any clear way for you to get help.
We are also sorry for the confusion about who was responsible in this situation. Regardless of the setup, you as a customer should be able to expect support and a solution when something goes wrong. Your experience does not live up to the level of service we want to provide.
We take your feedback seriously and will make sure it is passed on to the relevant team so the situation can be looked into more closely. We also understand your point about the need for a more reliable solution, and that feedback will be included as well.
We wish you a great day.
Kind regards
Marie
Bilka
Reply from Bilka
Hej Micaella
Tak fordi du deler din oplevelse med os! Det sætter vi pris på at læse, at du har været så tilfreds med både service og oplevelse hos os. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
God dag.
Med venlig hilsen
Karoline
Very good service
We were very satisfied with the foods.Highly recommended!
6 June 2026
Unprompted review
Reply from Bilka
Hej Diana
It’s wonderful to hear that you were satisfied with both our service and the food. Thank you for recommending us!
Have a great day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej USAMA
Thank you for sharing your feedback. We're pleased to hear that your items were delivered on time. We hope you enjoy your purchase and look forward to welcoming you again.
Have a great day.
Med venlig hilsen
Karoline
incorrect bike assembly
At the store, the person who assisted me was very kind and helped me with the purchase.
However, the delivery experience was very bad. They delivered the bike with an assembly defect, and when I told the delivery person about it, he said, “I don’t know, goodbye,” and left me in the street with a bicycle that I couldn’t ride because the front brakes were installed incorrectly. I don’t know anything about bikes, and now I have to figure out how to fix it because I can’t use my bicycle.
23 May 2026
Reply from Bilka
Hi Natalia
Thank you for your review.
We’re very happy to hear that you received kind and helpful service in the store – but we are truly sorry that the delivery and assembly of your bike have been so disappointing. Receiving a bike with an assembly defect, and then being left in the street with a bicycle you can’t use, is absolutely not the experience we want to give our customers.
If you havent done so already, You’re more than welcome to reach out to our colleagues on our customer service team, who will be ready to help you with your claim. You can reach customer service either through our website here: https://support.bilka.dk/hc/da/requests/new or via phone +45 89 30 30 00.
We hope your issue will be resolved swiftly.
Kind regards
Emilie
Bilka
Absolutely terrible
Absolutely terrible. Ordered a wardrobe weeks ago on 29 April. Was supposed to come on 11th May. The money was taken last week and no idea where the order is. Have been in contact with customer services multiple times and they aren't much help- said it was on the way but can't give exact delivery date or said they would get back to me and haven't. It's a lot of money - over 3000dkk and it's frustrating that they clearly don't care at all. Will never order from Bilka again.
19 May 2026
Reply from Bilka
Hi Anna,
Thank you for your review.
We are very sorry to hear about your experience.
I have therefore sent you an email so that we can hopefully find a good solution together.
We hope to hear from you.
Kind regards,
Emilie
Bilka
Reply from Bilka
Hi Martin
Thank you for your review.
It’s wonderful to hear that you were satisfied with your experience with us.
We are happy that we were able to live up to your expectations, and we hope to see you again another time.
Best regards
Marie
Bilka
Super fin service
17 May 2026
Reply from Bilka
Hej Allan
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Marie
Bilka
Received the stuff quickly and it works…
Received the stuff quickly and it works so nothing to complain about.
12 May 2026
Reply from Bilka
Hej Maurizio
Thank you for sharing your experience. It's great to hear that your order arrived quickly and everything works as expected. We hope you enjoy your purchase and look forward to welcoming you again at Bilka.
Have a lovely day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Uffe
Tusind tak fordi du tog dig tid til at dele din oplevelse – det glæder os at høre, at både service og levering levede op til dine forventninger. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
They cancelled my order after delaying…
They cancelled my order after delaying the delivery already for 10 days.
They asked me to order it again but now the price is much higher.
8 May 2026
Unprompted review
Reply from Bilka
Hello
Thank you for your review
I’m very sorry that your order was first delayed and then cancelled – and I completely understand your frustration, especially with the price now being higher.
Unfortunately, we had to mark the item as sold out and it is still not available at the moment, so it is sadly not possible to place a new order right now. I can, however, see that we have offered to price adjust the item for you, so if it comes back in stock and you place a new order, we will of course help you get it at the original price.
Again, I apologise for the inconvenience this has caused you.
Best regards
Marie
Bilka
Super flinke med levering og bar min…
Super flinke med levering og bar min kasse helt ind til mit skur. Super god service
6 May 2026
Reply from Bilka
Hej Torben
Mange tak fordi du tog dig tid til at skrive! Det er dejligt at læse, at leveringen gik godt, og at vores medarbejdere hjalp med at bære kassen helt ind til dit skur. Vi sætter stor pris på din feedback og håber, du bliver glad for dit køb.
God dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Magnus
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi håber, at du bliver glad for dit køb, og så ser vi frem til at byde dig velkommen igen en anden gang.
Med venlig hilsen
Emilie
Bilka
The product arrived in perfect…
The product arrived in perfect condition and without delay. I liked it and recommend it to anyone who wants to buy from this store.
4 May 2026
Reply from Bilka
Hello Denny
Thank you so much for the 5-star review.
We’re really happy to hear that your product arrived on time and in perfect condition, and that you’re satisfied with your purchase.
We truly appreciate your recommendation and hope to see you again soon.
Best regards
Marie
Bilka
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