Back Market - France Reviews 

Great product. I received a better phone condition than I had bought. My phone arrived less that 48hours. Trust back market 100%

Terrible customer service and complete disregard for EU consumer rights
I purchased a phone insurance policy with high expectations, but my experience has been a nightmare. After my phone broke down, I sent it in for a repair that took an unacceptable one full month. Just 4 days after it was finally returned to me, the exact same issue occurred, and the phone became completely unusable again.
Despite this clear lack of reliability and failed repair, the insurance company refused my request for a refund, rudely demanding that I send the device back for yet another round of repairs. Under EU Directive 2019/771, when a repair fails or causes major inconvenience, consumers have the legal right to reject further repairs and demand a full refund.
This company completely ignores consumer protection laws and leaves customers stranded without a working device. Avoid this insurance service if you expect reliable support and respect for your legal rights!

Lorsque vous achetez chez Backmarket, vous voudrez peut-être envisager l'assurance supplémentaire. L'iPhone SE 2020 que j'ai acheté a décidé de s'arrêter. L'écran est devenu vide (la batterie était complètement chargée) et ne redémarrera pas à l'aide du processus de redémarrage recommandé, donc il est kaput. Je l'ai depuis 18 mois, donc la garantie commerciale a expiré il y a 6 mois. Avec l'assurance supplémentaire, j'ai peut-être pu obtenir un remplacement ou une réparation. On vit et on apprend. Vais-je utiliser Backmarket pour mon téléphone de remplacement, probablement pas.

When you buy from Backmarket you might want to consider the additional insurance. The iPhone SE 2020 I purchased decided to just stop. Screen went blank (the battery was fully charged) and will not re-start using the recommended re-start process, therefore it is kaput. I have had it 18 months therefore the commercial warranty expired 6 month ago. With the additional insurance I may have been able to get a replacement or repair. One live's and learn's. Will I use Backmarket for my replacement phone, probably not.

Backmarket itself is an intermediary — marketplace for refurbished electronics. The search behaves rather well, the filtering has been sufficient for me to find what I look for or make sure it is not on offer as it sometimes happened in my previous attempts, the payment system works well (I have previously been in a out-of-stock order-another-option sitatuation here, it was also handled naturally and smoothly).

The delivery tracking emails from Backmarket have notified me of a pickup point change within a reasonable timeframe, while UPS itself asked for email and phone number and used neither on the day-of while switching the pickup point at the last moment. Sincerely confidence-inspiring in terms of keeping track of execution of the orders they mediate.

As far as I can tell, Backmarket does enough vetting that vendors' descriptions only say truth whenever I made orders, across multiple vendors and product types. I have thus avoided any experience with conflict resolution.

Backmarket me vend 400 euros un iPhone 14 Pro, quand je cherche à le revendre on me propose 1€ car il contiendrait des pièces qui ne sont pas d’origine, appareil photo par exemple

Laptop was good quality

Super article

👍🏽 superbe .. great buy

The delivery was quick and the quality of the refurbished iPhone excellent. Hard to tell it wasn’t a new phone. I also resold my old Android and that process was very straight forward.
Back Market deliver what they offer. My second purchase through them.

I love my new phone, needed a new one fast after past one was stolen, this was my solution.

Very good experience, very good support and post sales services, I recommend :)

Transaction conforme

Deux téléphones commandés un iPhone 17 qui se met en écran blanc au bout de 2 semaines sans raison alors que reconditionnement premiul et un galaxy s25 qui tremble quand on zoome les photos idem recond premium

Parfait produit

I purchased a smartphone from Back Market on June 29.

The payment was processed and I was charged in full.

The delivery was initially scheduled for July 2. As of July 9, the package has still not been delivered. The carrier rescheduled the delivery to July 3, but nothing has happened since then.

There has been no delivery update since July 2. Back Market has no idea where the package is, and neither does the delivery company, Chronopost.

Contacting Back Market has been completely ineffective. You spend a long time waiting, only to be told that they do not know where the package is and cannot provide any information because it is supposedly “stuck in processing.”

This is a horrible experience. Stay away!

all very good.