APH Reviews 

Long delays, had to make repeated calls for collection. Surly service. Made to wait for collection upon arrivals and when collecting the car i was told it would be 8 mins which turned into 40 mins. I had to make numerous calls and was told conflicting information everytime and no apology was offered. Also an additional costs not told at time of booking. Would not use again

Terrible service — avoid APH/Sure Parking

I booked what was advertised as a Meet & Greet service through APH, with the terms clearly stating that my car would be waiting for me at the terminal. This was absolutely not the service I received.

After returning to the airport, I contacted Sure Parking to let them know I had my luggage and was ready for my car. I then had to wait around 40 minutes for the vehicle to be brought to me. At that point, it was clear that this was not a genuine Meet & Greet service at all — I could have taken the airport bus to the car park and collected the car myself quicker.

I have evidence to support this, including my phone call log showing when I first contacted them and the subsequent calls, as well as the parking/payment receipt showing when my vehicle was actually processed. The timings clearly demonstrate the length of the delay.

Communication with the staff was also extremely difficult, with very limited English spoken, making an already frustrating situation even worse.

What is particularly disappointing is the complete lack of customer service afterwards. APH appear to simply point to Sure Parking as their booking partner, while Sure have failed to properly respond to my complaint. As the service was booked through APH, I expected them to take responsibility for helping resolve the issue rather than simply washing their hands of it.

The advertised terms clearly stated that the vehicle would be at the terminal ready for collection. That simply did not happen.

I am now having to consider pursuing a chargeback through my bank, as I have retained the booking terms and supporting evidence, including my call records and payment/vehicle processing times.

Based on my experience, I would strongly recommend avoiding APH/Sure Parking if you expect an actual Meet & Greet service. The service I paid for was not the service I received, and the response to my complaint has been equally disappointing

Another positive experience with APH. Having used APH previously it was a no-brainer for a trip out of Cardiff.

Quick and easy booking in, transfer and pick up.

Couldn’t fault it.

NEVER AGAIN!!!!
Paid £140 for a weeks parking, put the incorrect pick up time so collect my car 11 late. £67 charged!!!!! I understand I’ll have to pay but £67 is just plain robbery. I’d been there 7 days and if I had put the 3am instead of 3pm the originally £140 probably would not have changed. Personally I won’t use again. Plus the car park spaces are to close together. A lot of the sensory lights didn’t work when looking for the car. Overall not the best experience. Lesson learnt.

Amazing service as usual; this is the 5th time booking with this company, and every time the service was extraordinary.
​Very helpful and polite staff, as weel when I've dropped the car but also when I've picked it up.
​On a side note, I forgot where I've left my ticket that I had to use on return, so the lady at the desk was very helpful to print me a new ticket.
​No rolling eyes, not being patronising or sarcastic, just genuine helpfull member of staff that just wanted to help.
​Really appreciate it, she is a gem and a credit to the company.
​Thank you
Radu O.

I unfortunately had an accident in April 2026, in Turkey, and broke my leg.
We corresponded with APH prior to us leaving Turkey to make sure that transport from the airport to the car park would be as easy and comfortable as possible. The buses are always on time and a ramp was provided to ease the transport of the wheelchair and myself. There was ample provision for my disability. The bus driver was attentive and very helpful. We have always used APH parking and will definitely continue to do so.

After getting four new tires on the car before using this service, wherever they parked the car caused us to have two slow punctures and caused us to have to buy two new tires. I won’t be using this Luton service again

Paid £121 for meet & greet at Gatwick north terminal for a 7 day trip. Dropping the car off was smooth however pick up was not. Followed instructions and called as soon as luggage was collected, took forever on hold to get through on the phone. Eventually got through at 00.13 and was told my car would be bought to the pick up point in 8 mins. At 00.20 still no car. I call back and the lady says there was some mix up in the order the keys were taken but they were now on their way bringing our car. Gets to half past midnight still no sign of car so I call back the lady asks if I'm the white BMW I said no turns out other cars were bought before ours such weren't even ready for collection! Again told car was on its way when correct car was identified - did not get the car into 00.40 so this meet and greet service was a shambles - it's wait and eventually get your car when they can be bothered

It was not explained to us on the bus where to get off so we got dropped off at the wrong car park.

APH Gatwick was amazing. Really well organised and so easy to use. Hand over and collection was so quick. We didn’t even have to wait for the bus connection at either end. It was there waiting and the bus driver was so helpful- carrying our suitcases and stowing them safely for us. Nothing was too much trouble. Friendly service. We would definitely use again.

Used the platinum EV service at Birmingham Airport. This included being fully charged on my return.
While away I noticed on the app my vehicle was left unlocked for a day. So locked myself remotely.
As it got closer to our return home. I noted it still hadnt been charged. I emailed them and Grace confirmed it would be charged.
We got home after a 2 hour flight delay to find it hadnt been charged. At the time I was told there was nothing they could do.
I then had to stop at a service station at 3am to charge my car.
3 weeks into a complaint and Grace Informs me the company they use hasnt replied to her. What a shambles.

Never again, so much for tracking our flight and the mini bus waiting for us. We had to stand outside in the rain with children for 20 mins.
And they got our keys mixed up with other families.

APH Manchester Wythenshawe
Return transfer was horrible. T2 piece of paper they gave said Lower fore court Bus stop H. I am not familiar with the airport and made my way to the bus station stand H. I walked a distance to get there and it was dark with little football and as a lone female I felt vulnerable. I rang the number on the paper 0161 945 8122 three times and spoke to staff who were very rude. I described where I was and at no point did either person answering the call help me to work out i shouldn't be at the bus station. Each time they were abrupt and said are you by stand H? Yes Are you under a canopy? Yes - well just wait it won't be long. I waited an hour until some kind person explained I was in the wrong area. I do take some responsibility in not locating the pick up area myself but it needs to be better explained on paperwork and the service over the phone if they were friendlier and helpful would have realised to explain to me I was at the wrong location. To say Bus stand H indicates to me bus station.

I had a really positive experience using APH Gatwick. From arriving and dropping off my car to collecting it after my holiday, everything was straightforward, well organised and stress-free.
The staff were friendly and helpful, the transfer to and from the airport was efficient, and as a solo traveller I felt completely comfortable with the whole process. My car was kept secure while I was away and was ready for me on my return.
After a flight home, the last thing I wanted was any hassle, and APH made getting back to my car incredibly easy.
Great service, good value and a smooth experience from start to finish. I’ll definitely be using APH Gatwick again. ✈️🚗⭐

We had a hotel plus parking package which was great value for money. APH parking and shuttle service was really easy to book. The staff were lovely and helpful. We will definitely use it again.

They charge you £6.50 in and out barrier charge on top of you parking charge just use airport parking it’s just the same price but closer to
It’s a con no mention until it’s booked

I have used APH for a number of years.

My recent trip to Gatwick was park and ride. They are friendly and helpful. The park and ride drivers assist you with placing luggage on bus.

I deliberately recorded my mileage to see if car was driven and I can happily say my car was parked safely and not damaged during its stay. I always feel happy and confident that my car is safe whilst I am away. Pricing is reasonable and suits my needs as it enables me to get to the airport conveniently and I am in control and not having to worry about transport delays. To be fair by the time we all pay for transport costs, APH park and ride seems a reasonable cost.

I will always continue to use them. Good company with great pricing. Thank you.

I have always trusted APH for parking but this will be last time l used pick up my car from East Midlands airport yesterday at about 1.30 pm phone them we had arrived just instructed brought car 10 later and it looked like it had been parked in a working quarry state it come back in it was unbelievable the price l paid

Absolutely terrible will never use these again was the Manchester branch my car went in prestine as it was bought the day i turned up on returning home iv found 2 scratches on the car a scuff on my alloys and front bumper and when i got in the car the parking brake had been left off and my abs and lane assist lights are all on the steering feels heavy and sluggish and it has gained 200 miles on the clock absolutely terrible experience

We parked at APH short run whilst we had our holiday. When we returned, our car would not start due to a flat battery. We were all tired after the flight. I asked at reception for help. Riz and Abby came to the rescue, by bringing a jump kit and staying with us until it started. Once we got loaded up with kids and cases, we drove to the gate and Abby called us over to say one of the tyres looked low on pressure and blew it up before we got onto the motorway. Fabulous service from 2 of your staff going well beyond duty. Would highly recommend. Thanks again to Riz and Abby, you saved our day!