I unfortunately had an accident in April 2026, in Turkey, and broke my leg. We corresponded with APH prior to us leaving Turkey to make sure that transport from the airport to the car park would be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
Booked APH because we could use Clubcard vouchers. Slightly confusing instructions with regard to drop off bay but promptly met by polite staff. Pick up was smooth but parking charge DOES NOT include... See more
Company replied
FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more
Company replied
Perfect location, just off the motorway. Very easy to find. Simple process upon entering and registering the vehicle. Really polite and helpful staff. Just got home and booked for our next trip.... See more
Company replied
Company details
Written by the company
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Contact info
Copthorne Rd, Copthorne, Crawley, RH103EQ, United Kingdom
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4.5
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 48 hours
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WARNING!
WARNING!
In February 2026, we returned to APH, Manchester, to collect our car. Approaching our car, we saw it was unlocked as the mirrors were out. The car was dead. At our request APH and a member of the public tried to start it. The vehicle failed to start. The Duty Manager told us he had previously jump started it to move it to the collection point. He stated he left the hazzard lights on. The fault was later diagnosed as a blown 350 Amp fuse.
We requested a subject access request to establish what cctv showed. APH failed to provide all cctv data, even after multiple requests to Mrs Maden, (customer Services).
The damage to our car could only have been caused by APH staff, they did not have consent to jump start our vehicle initially, this is when we believe the damage was done, conveniently we were not shown the cctv.
We needed a taxi home, this caused delay, and we were without a car 11 days.
Mrs Maden contributed £250 to our near £600 bill.
We will never park with APH again, we were utterly fobbed off.
R&S Challinor
14 February 2026
Unprompted review
Absolutely disgusting
Absolutely disgusting . Still here 20 minutes later because the bus driver would not wait two minutes for my disabled cousin. Who walks with a hop problem to get to the bus stop , she was literally 2 minutes away. At 2 am in the morning we arectwo 60 yr old women freezing .
5 May 2026
Unprompted review
Reply from APH
Hi Jeanette,
We’re really sorry to hear about your experience, especially given the circumstances and the time of night. We understand how distressing and uncomfortable this must have been for both of you, particularly with your cousin’s mobility needs.
While drivers do need to follow strict schedules and are not always able to wait at stops, we appreciate that in situations like this, even a short delay can make a significant difference.
We’d like to look into this further. Please get in touch us via reviews@aph.com along with your booking reference and any additional details you can provide us with so we can review what happened.
Thank you for bringing this to our attention.
Best Regards
The APH Team
First time I’ve used APH parking
First time I’ve used APH parking. I parked for a week near Gatwick as was flying from there a few days after running the London marathon so was convenient to leave the car there and travel into London. I needed to go back to my car a few days later and swap cases and they left it close by for me to get to it with a note so no one would move the car, The drivers were super helpful, and the ease of dropping off and picking up was seamless - in total dropping off and picking up less than 5 minutes!
23 April 2026
Unprompted review
Reply from APH
Hi Joanne,
Thank you for choosing APH Parking for your trip, and for taking the time to share such a detailed review.
We’re really pleased to hear that our service worked well around your London Marathon plans and we hope it all went well! It’s great to know the flexibility of accessing your vehicle mid-stay was helpful, and that the team made this as easy as possible for you.
We’ll be sure to pass on your kind comments to our drivers, and we’re delighted that both drop-off and collection were quick and seamless.
We look forward to welcoming you back again soon!
Best Regards
The APH Team
Needed to change my vehicle…
Needed to change my vehicle registration, which you can’t do in manage my booking. Calling the phone number for Manchester - phoneline are closed ! It is easier to buy a car than to deal AHP.
Please provide a solution
==============
Rob from APH customer service responded quickly and thanks to his support this now resolved ====
02/07/2026
Arrived at Meet and Greet this morning and they couldn’t find my reference or car reg. Turns out email confirmation had correct reg number but your system to let me in did not.
This is not how I wanted to start my hols. Very disappointing and stress full
1 May 2026
Unprompted review
Reply from APH
Thank you for your feedback, and we’re sorry for the frustration this has caused.
While many booking details can be updated online, changes to vehicle registration sometimes require support from our team, particularly if the booking is outside the amendment window, which may be why you’ve been unable to make the change yourself.
Please send your booking reference along with the updated vehicle details to reviews@aph.com, and we’ll be happy to look into this for you. We’ll always do our best to find a straightforward solution when vehicle details need to be updated.
We appreciate your patience and look forward to helping you get this resolved.
Best regards,
The APH Team
Update – We can see this has now been resolved for you. We’d really appreciate it if you’d consider updating your rating to reflect this.
I used aph recently for ONE NIGHT
I used aph recently for ONE NIGHT! Unfortunately, I got back to the car around 11:30pm and was tired, I gave it a quick look around and opened the drivers door, straight away I could see a fresh white mark on the door edge, there was a long queue and I felt quite ill so I drove home and wrote to them first thing the next morning, I stated that if they looked back on their cctv they would see me spotting this damage.
They emailed me back and assured me a "thorough" investigation would be done.......2 hours later they told me basically its tough!
My advice, ask them for a subject access request and if you are unhappy with what is sent back, submit a complaint to the regulator, give them extra work! I will never ever use these again.
27 April 2026
Unprompted review
Reply from APH
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We completely understand how upsetting it must have been to notice a mark on your vehicle, particularly after a late return and when you weren’t feeling unwell. We appreciate you bringing this to our attention.
From our initial review, it can be difficult to clearly identify marks of this nature on the exit cameras due to their position on the vehicle, and the fact it wasn’t reported prior to leaving the site can also make investigations more challenging. That said, we want to reassure you that your concerns are being taken seriously.
Our Manchester Operations Manager has escalated your case and is currently reviewing additional CCTV footage to ensure a thorough and fair assessment. We’re committed to handling this as carefully and transparently as possible.
We appreciate your patience while this is ongoing, and you should receive a further update next week.
Best regards,
The APH Team
Impossible resolution of simple issue through the AI bots
Booked a hotel and park and ride package at Heathrow. Wasn’t sure which car I’d use so needed to confirm a few days before my trip. Clunky online process simply doesn’t work. The registration shows TBA and it appears to accept the correct registration but on review comes back TBA.
Support is through an email that connects you to an AI bot called Fin or Grace etc. Many emails later with different bots all saying the amendment has been made and telling me not to worry!
The hotel stay was fine but on arrival at the car and ride the car wasn’t recognised. I’ve had to park on a rock up tariff and am on my holiday stressing about it. All calls connect me to Fin the AI bot who advised all will be well if I intercom the Heathrow parking staff on leaving all will be sorted. Fat chance.
Can a real person from APH please contact me a sort this out.
23 April 2026
Unprompted review
Reply from APH
Hi Ian,
We’re sorry to hear about the difficulties you encountered when updating your vehicle details.
We have already contacted you this morning regarding this, but wanted to follow up and reiterate the information.
After reviewing your booking, we can confirm the update was processed successfully. However, it appears there may have been an error in the vehicle registration entered, which is likely why it wasn’t recognised at the barrier, so we apologise for this.
The advice provided by our agents was correct, if you press the intercom when exiting the car park, the on-site team (available 24/7) will be able to assist. Simply provide your name and booking reference, and they can verify your booking and raise the barrier without any charges.
For added reassurance, we’ve also spoken with our contact at Heathrow Parking. They’ve confirmed that APCOA are aware of the situation and have made a note on their system. When you exit, please follow the same intercom process.
This type of situation can sometimes happen when a different vehicle is used for a booking as is actually very common, but it’s usually resolved quickly and without issue via the intercom.
We’re confident this won’t cause any problems on your return and hope this reassures you.
Apologies again for any inconvenience or concern caused.
Best regards,
The APH Team
Excellent, highly recommend
We have used APH on numerous occasions and have always found them to be excellent. All the staff are polite and friendly, the drivers are extremely helpful and courteous. When we had a recent problem, we needed to extend our stay, the team at LGW reacted calmly and efficiently. 10/10 highly recommend
9 April 2026
Unprompted review
Reply from APH
Thank you so much for your kind words and continued support.
We’re delighted to hear that your experiences with our team have been consistently positive, and that the APH Gatwick team were able to assist quickly and calmly when you needed to extend your stay. We'll be sure to pass your feedback on to the staff and drivers.
We look forward to welcoming you back very soon!
Best Regards
The APH Team
Excellent parking for Gatwick North Terminal
Used Gatwick North Terminal. Both bus drivers were friendly and helpful. Decent price. Easy transfer. Car park well signposted and easy to find. Car came back in good condition, with no extra mileage. What's not to like?
17 April 2026
Unprompted review
Reply from APH
Hi Richard,
Thank you for such a great review! We’re really pleased to hear everything ran smoothly, from finding the car park to the transfer and return. We'll be sure to pass your kind comments on to our drivers too.
We look forward to welcoming you back again soon!
Best Regards
The APH Team
Always helpful, friendly and reliable
I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling face from the driver, who always helps loading on the luggage, and if the bus gets full for the return from the terminal to the car park they immediately arrange for another coach. On top of this their prices are competitive and you can usually cancel your booking, if you have to, if you book directly on their website. Thank-you APH
16 January 2026
Unprompted review
Reply from APH
Hi Robert,
Thank you for taking the time to leave such a thoughtful review, it really means a lot, especially coming from a long-standing customer.
We’re delighted to hear that you’ve consistently had a great experience with us over the years, from check-in through to your return journey. Our team will be especially pleased to know their friendliness and willingness to help has made a positive impression.
It’s also great to hear that you’ve found our pricing and flexibility useful when booking directly with us.
We truly appreciate your continued support and look forward to welcoming you again on your next trip.
Best regards,
The APH Team
Excellent as always
Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH everything is well done and you are looked after and we wouldn’t book with anyone else (ever again).
14 April 2026
Unprompted review
Reply from APH
Hi Mr Moore,
Thank you so much for the fantastic feedback, it means a lot to us. We’re delighted you continue to trust APH with your travel plans, and we completely agree… booking should be the easiest part of your holiday!
We look forward to welcoming you back again soon😊
Best Regards
The APH Team
First time using APH Gatwick Meet &…
First time using APH Gatwick Meet & Greet. The service was helpful, though not very different from booking parking yourself — the main advantage was the cheaper price.
Drop-off and return were smooth, and the staff were courteous and professional.
My only concern is the amendment policy. I booked 6–7 months in advance, but when my flight changed terminal and time, I had to pay an extra £30–£35 to amend the booking. This wasn’t very clear at the time of booking and could be explained better.
Overall, a good service, but clearer communication on amendments would improve the experience
1 April 2026
Unprompted review
Reply from APH
Thank you for taking the time to share your experience with the APH Gatwick Meet & Greet Forecourt service.
We’re delighted to hear that everything ran smoothly and that our team made a positive impression with their professionalism and courtesy, that’s exactly what we strive for.
We also appreciate your feedback regarding the amendment policy. We understand how frustrating changes can be, particularly when they’re outside your control. Having reviewed your booking, we can see an additional day was added. In addition, any amendments made closer to the departure date will update the booking to the current rate for those dates, which explains the price difference.
It’s great to know you still found value in the service overall, and we hope to welcome you again for an even better experience next time.
Best regards,
The APH Team
Maple Parking - Stanstead - EXCELENT
I’ve just returned from a 7-day trip to Spain from London Stansted Airport, where we used the APH Maple Parking Park and Ride facility.
From start to finish, this was an excellent experience. The booking process via the website and MyAPH is very smooth, with clear, easy-to-follow instructions. Payment is straightforward, and once completed, the booking confirmation and full instructions arrive promptly by email.
On arrival at the car park, everything is well organised. You simply park in a reception bay, unload your luggage, and report to reception—it’s all very easy. When handing over your key, you’re given a barcoded ticket, which acts as both your coach ticket and your vehicle collection ticket, so definitely keep it safe.
The bus transfer to the terminal takes just a few minutes and drops you right at the door. On return, the process is just as seamless—no need to call ahead, as the bus is already waiting in the coach bay for the short journey back to the car park.
Our car was ready and waiting in a departure bay, exactly as we left it—clean and well looked after, even with a paper mat placed in the driver’s seat.
I’ve used this company many times and have always had a consistently positive experience. I wouldn’t hesitate to recommend them.
1 April 2026
Unprompted review
Reply from APH
Hi David,
Thank you for your fantastic review!
We’re delighted to hear that you had such a smooth and positive experience with Maple Parking at Stansted. It’s great to know that you found the booking process straightforward and the instructions clear, and that everything ran seamlessly from arrival through to your return.
We’re especially pleased that the transfer service and vehicle collection met your expectations, and that your car was returned to you just as you left it. It’s always reassuring to hear such consistent feedback from returning customers.
Thank you for your continued support and recommendation, it really means a lot to us. We look forward to welcoming you again on your next trip!
Best Regards
The APH Team
Poor, wont use again
Poor, wont use again. Early hours return into Bhx with 1 year old baby &6 adults (approx 01:15)
At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop (APH/Airparks).
Told by driver its not 'our bus' and to wait even longer, even though its going to APH/Airparks, same place at Mackadown Lane.
So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases etc.
A further APH/Airparks bus arrives behind original bus. Original bus leaves, half empty.
Expecting the 2nd bus to come to the front of the bus stand, shelter, stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again
31 March 2026
Unprompted review
Reply from APH
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience following your return to Birmingham Airport.
We fully appreciate how challenging it can be travelling in the early hours, particularly with a young child and a large group, and we’re sorry for the frustration caused by the waiting time and boarding process.
The Airparks buses operate on a continuous loop and, at busy times, multiple services may be running simultaneously for different car parks. However, we understand how confusing and frustrating this can be, especially when it appears that buses are not being used to their full capacity or that queues are not managed fairly.
This is not the level of service we aim to provide, and your comments regarding queue management and communication from our drivers will be shared with the relevant team to review and improve the process.
We’re sorry that this experience has led you to feel you would not use our service again, but we do appreciate your feedback as it helps us identify where improvements are needed.
Best regards,
The APH Team
Brilliant company
Brilliant company, wonderful service.We stuck in traffic due to an accident and missed the flight. The APH company provided us food and water while we were waiting.Also rescued us from the traffic so we get quite early to the airport.
Thank you.
Mr William Shans and Ms Zita Thury
2 April 2026
Unprompted review
Reply from APH
Hi Zita,
Thank you so much for your kind review!
We’re really sorry to hear about the difficult start to your journey, but we’re so pleased our team were able to support you during a stressful situation. Providing help, comfort, and going the extra mile for our customers is exactly what we strive for.
Your kind words will mean a lot to the team involved, and we truly appreciate you taking the time to share your experience.
We hope to welcome you again under smoother circumstances next time!
Best Regards,
The APH Team
Service with a smile
I always use this company when I park at Gatwick but I never remember to write a review! I am always struck by how courteous the staff are, the bus drivers and the reception staff. The whole experience is easy and efficient. This time my car didn’t start at midnight when we arrived home. This didn’t seem to stress them and I was up and running, with their help, in a couple of minutes. A big thank you 🙏
30 March 2026
Unprompted review
Reply from APH
Hi Karen,
Thank you so much for your kind words and for choosing us time and time again.
We’re especially pleased to hear that our team made such a positive impression, from the drivers to reception. Providing a smooth, friendly, and stress-free experience is exactly what we aim for, so it’s great to know we’re getting it right.
We’re also glad we could help get you back on the road quickly after your journey.
We truly appreciate you taking the time to leave this review, and we look forward to welcoming you again on your next trip.
Best Regards,
The APH Team
Having used the amazing APH service at…
Having used the amazing APH service at Gatwick a couple of times, I was delighted to find an APH 'meet and greet' service at Heathrow. However, I later discovered APH 's role is as a booking agent for another company, MBW. I won't go into details here, but my car was not delivered to the agreed terminal and the rudeness displayed by the staff to myself and other customers was astounding. Although I am likely to use the APH parking at Gatwick again, this meet and greet with MBW is definitely one to avoid.
23 March 2026
Unprompted review
Reply from APH
Thank you for sharing your feedback with us.
We’re delighted to hear that you’ve previously had great experiences with APH at Gatwick, but we’re very sorry to learn that your Heathrow Meet and Greet booking with MBW didn’t live up to those expectations. This is not the standard of service we aim to provide.
Although we work with carefully selected partners for services such as Meet and Greet at Heathrow, we take feedback like yours very seriously. The concerns you’ve raised about both the vehicle return and the behaviour of staff are especially concerning.
Your comments are incredibly valuable in helping us monitor our partners and maintain the level of service our customers expect. If you’re happy to do so, we’d appreciate the opportunity to investigate this further with MBW. Please email reviews@aph.com with full details of your experience, along with your booking reference.
We hope we can regain your trust on your next booking.
Best regards,
The APH Team
BE WARNED
***Follow up*** to the insulting reply from APH questioning my honesty! Just because the booking is not in my name doesn't mean I a lying scammer! Booking Ref LRB6K Car Reg DY75 HUI.
I wont be giving my partners name!
Keep your insults to yourself next time! Or I will be reporting you to trading standards! The reason I wont waste my breath with you directly is because there are endless bad reviews regarding this company that you have either ignored or told your customer "Its not your responsibility" when a vehicle is damaged or people are verbally abused! By Imagine parking Liverpool.
We have had good experiences with your company with other airport parking's but arriving to this, I was absolutely gobsmacked! When we arrived at Imagine parking! I truly cant believe you would allow such a bad company to continue operating under your company name with so many disastrous experiences!
If you had any decency or genuine concern for your customer you would have removed IMAGINE PARKING from your parking options, a long time ago.
So do the decent thing and put a stop to this appalling company!
NEVER AGAIN APH!
****ORIGINAL REVIEW****
BE WARNED! Don't book APH Liverpool!
***Disgusting sexual gestures***
Don't book these through APH Parking thinking this is a trusted company! APH Liverpool, is a 3rd party company called Imagine Parking!
PLEASE! Check Google reviews 1st!
You only have to look at the disgusting sexual gestures the staff make and upload to google! on Google map, click on the company name Imagine parking Liverpool, then look through the images added to the company by Google Maps!
These guys are criminals, they trash your car and say its nothing to do with them!
Then they become verbal aggressive (With us) APH! and use threats of violence if you try questioning them! Over the damage to (Our car) APH
14 March 2026
Unprompted review
Reply from APH
UPDATE:
We would like to clarify that we did not imply you were being dishonest, nor were any insults intended in our previous response. Our aim was simply to better understand your concerns, which is why we asked you to provide further details via email, including your booking reference.
In your review, you mentioned:
"You only have to book at the disgusting sexual gestures the staff make and upload to Google! on Google Map, click on the company name Imagine parking Liverpool, then look through the images added by staff."
Unfortunately, this statement does not provide enough detail for us to fully understand the situation. We take matters like this very seriously, and in order to investigate thoroughly with Imagine Parking, we require more specific information about your experience.
We would genuinely appreciate the opportunity to look into this further and work towards a resolution. Please feel free to send full details of your experience to reviews@aph.com, and we will be happy to assist.
Best regards,
The APH Team
---
**Original response**
Hi Michael,
We are naturally concerned by the points you have raised; however, it is not entirely clear whether these relate to a personal experience with Imagine Parking, or if your comments are based on reviews you have seen on Google. We would like to highlight that Google reviews are unverified and may not always be submitted by genuine customers.
We would appreciate further clarification regarding your comments, particularly in relation to the images you have referenced on Google Maps, as these do not appear to provide evidence supporting the concerns raised about the car park or its staff - especially the serious allegations of inappropriate behaviour.
If you have made a booking with APH for Imagine Liverpool and experienced an issue you wish to escalate, please send full details of your experience, along with your booking reference, to reviews@aph.com so we can investigate this further with the car park.
At present, we have been unable to locate a booking under your name. If the booking was made under a different name, please let us know if you contact us with your experience. Otherwise, we can only assume your review is based on third-party comments.
Kind regards,
The APH Team
Appalling
Appalling - avoid if you want a prompt and level of service that you’ve paid for. Long waiting time (2 hours) upon returning. Terrible customer service by the “on shift manager”
24 March 2026
Unprompted review
Reply from APH
Hi Max,
We’re very sorry to hear about the delay you experienced on your return - this is not the standard of service we strive to deliver.
We understand how frustrating a two-hour wait must have been, especially if you felt disappointed by the support received from our team. Please be assured that your comments regarding the shift manager have been taken seriously.
We would welcome the opportunity to investigate this further, whether your booking was with an APH-operated car park or one of our trusted partners. Please contact us at reviews@aph.com with your booking reference and full details of your experience so we can look into this thoroughly and respond accordingly.
Thank you for taking the time to share your feedback.
Kind regards,
The APH Team
Easy to book and process
I had a very positive experience with APH. The online booking process was quick, simple, and offered very reasonable prices, which made everything stress-free from the start.
Although the service is outsourced, I found that their subcontractors were consistently professional and maintained a high standard of service throughout. Everything ran smoothly and efficiently.
I would definitely recommend APH to anyone looking for a reliable and well-organised service.
26 February 2026
Unprompted review
Reply from APH
Thank you for your 5 star review!
We’re delighted to hear that you found the booking process quick and stress-free, and that our pricing offered good value. It’s also great to know that our service partners delivered a professional and smooth experience throughout.
Your recommendation really means a lot to us, and we appreciate you taking the time to share your feedback.
We hope to welcome you again soon!
Best Regards
The APH Team
Absolutely brilliant service at…
Absolutely brilliant service at affordable prices , no muddy fields, no handbrake turns , just a streamlined business ,short shuttle to airport in nice coaches , pick up Absolutely no issues prompt and friendly helpful staff 😀
17 March 2026
Unprompted review
Reply from APH
Hi Lee,
Thank you for such a fantastic review!
We’re really pleased to hear you enjoyed a smooth, hassle-free experience with us. It’s great to know everything ran just as it should.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Best Regards
The APH Team
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