It was something good to use before but don't know what new policies they made, looks like meta want less people to use their service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
every change you made makes the experience less user friendly and more complex and time consuming. Was it THAT necessary to remove the USEFUL button to immediately download a file from whatsapp w... See more
Web has become absolute and utter garbage since November 2025. Leaves the text input when new messages in other chats arrive, or loses 3-10 typed chars before gaining focus again. Randomly hovers over... See more
This website does the job perfectly. I don't want much from WhatsApp, and it provides those services very reliably, thie whatsapp web makes it easy for me to watch for important messages that I may e... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pathetic and worst
It was something good to use before but don't know what new policies they made, looks like meta want less people to use their service.
AI determines what they think is spam sending
Their AI determines what they think is sending spam on your part (mainly because I sent inquiries to overseas agencies asking about rental car policies) and then blocks you multiple times until they ban you and you have to ask for an account review. Don't bother contacting them to ask why: they respond with an AI generated message that repeats over and over again the reasons for the restriction, which tells you nothing other than, "hmmm ... it looks like you may be sending spam". In other words, their AI 'customer service' is as good as their reasoning for banning you.
Since the November 2025 update
Since the November 2025 update, it’s been worse than ever. I don’t know who’s in charge of these things, but it’s really awful. How could anyone responsible for this let something like this pass quality control—if there even is any? And how is it still this bad months later? BOTH APP; WEBSITE. SAME Sh..
Always worse, never improving.
every change you made makes the experience less user friendly and more complex and time consuming.
Was it THAT necessary to remove the USEFUL button to immediately download a file from whatsapp web to your PC, a simple icon that appeared just next to the name of every (for example) text file?
No, it was not necessary. You clearly don't know what you are doing and are bad at it.
WhatsApp Web on Windows 11 25H2
Using WhatsApp Web on Windows 11 25H2 over a DIGI 10 Gb/s connection (WiFi 6). I'm using Web app instead of desktop applet as only the Web App handles WhatsApp for business. I have been using it on desktop for about a year now; I've had no crashes, disruptions, or problems and WhatApp Web does the job for me with no dramas. I particularly like being able to select text and translate within the app itself.
It does what it is supposed to do - 5 stars from me
This website does the job perfectly
This website does the job perfectly. I don't want much from WhatsApp, and it provides those services very reliably, thie whatsapp web makes it easy for me to watch for important messages that I may expect without having to have my distracting phone on my desk next to me. Ideal functionality.
The status feature seems unnecessary to…
The status feature seems unnecessary to many.
WA web might be bottom 10 experiences…
WA web might be bottom 10 experiences of all time.
Why is it that every 10 minutes the whole thing freezes and needs to restart 5 times (at a minimum) before it can resume baseline function. Ever since the stupid UI changes it hasn't been working optimally. Whatever update WA web made a couple months ago - it is NOT it. Can't believe we're in the big 26 and your web is at a 2016 stage.
Fix. Your. Web.
Total Trash
It's a biggest piece of dogshit i have ever seen in my life
Hi whataspp..
Hi whataspp... My account was banned unaware due to failure of following policies... I apologize for that.. I request my whataspp account to be unbanned
Sign me out every time
Sign me out every time. I do not recommend web app for whatsApp!
It is extremely bad
It is extremely bad on these newest versions. It is impossible to do the simplest of tasks, like downloading photos from the chat messages. I've tried everything on the Desktop and Web version.
The old versions used to work well.
Web: Absolute and utter garbage
Web has become absolute and utter garbage since November 2025. Leaves the text input when new messages in other chats arrive, or loses 3-10 typed chars before gaining focus again. Randomly hovers over items the mouse is not even near on or focusses random chats and scrolls randomly around in the chat list. Uses way more RAM and CPU, feels like it is running inside a virtual machine on the other end of the world behind a 128k modem. What breed of lab monkeys did develop, test and approve this useless dumpsterfire and say "yeah, this is a solid improvement of what did work great before, let's roll this out"?.
my whatsapp calls people
my whatsapp calls people, if the whatsapp conversation is open and the iphone is lying upside down with its user interface on a sofa , etc. last time i woke up because i heard a ring tone. when i took it to take a closer look, i was literally „calling“ someone without having touched the smartphone.
They sell me sexual services although I…
They sell me sexual services although I did not sign up for it. Plentiful scams and free reign for advertisers. Scummy company just exists to harvest user data but has made a niche in Indian market. Absolute scum.
WhatsApp web often logout itself
WhatsApp web often logout itself, why ?
Whats App I DO NOT want AI
Without any notification Whats App slap Meta AI on our screens I do not want this at all it’s invasive The circle is placed where I type and it’s forever asking me if I need its assistance I didn’t then I don’t now and I won’t in the future
Just asked Support @ Whats App take it off x 8 and not once have they addressed it I told them not AI that if I asked a 100 times they still wouldnt give a yes or no They just skirt round the edges like a politician would
Seems we have NO choice in their choice
Using WhatsApp for several years It is…
Using WhatsApp for several years It is the main method of instant communication for my family in UK and abroad and for general commuications with friends and suppliers and others. It is where I go when I start my PC or mobile in the morning. I find it hard to understand all the negative reviews which seem to me to lack any real substance
My account was blocked without any…
My account was blocked without any explanation +
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.