Dario Martin

Spain

Reviews

Review of Centre of Excellence


Rated 5 out of 5 stars

Centre of Excellence - well named

Centre of Excellence - it sounds a grandiose title, but I suggest it really is well earned!!.

Whether you are looking for information for an introduction or looking to do a course that gives you a Certificate underwritten by Quality Assurance scheme, CoE has what you need.

every type of learning imaginable is available, fromn the straightforward to the very much more esoteric, from Personal Fitness coach through to Wicca and Witchcraft. You want it, and its there.

The course content itself is very well structured, guiding you through each module. And these courses are not frivolous either, e.g. the Reflexology course covers all the body systems - Circulatory, Lymphatic, Respiratory ... it's quite a dive in if you have no medical background or knowledge.

I can happily recommend Centre of Excellence for your learning needs; if it is a subject you wish to study in greater depth i.e. at University level, then CoE is an excellent springboard into your chosen field.

And scoring a robust 4.9 Stars on Trustpilot itself, you can be confident that CoE delivers on its promises

10 July 2026
Unprompted review

Review of Acuity Scheduling


Rated 4 out of 5 stars

Competetively priced and gives a lot of bang for your buck

OVERALL, Acuity is a good system.

It is NOT intuitive and if you are a rank beginner, then either go elsewhere or look for tutorials - Acuity do have plenty.

The good points are the ability to get a link and integrate completely with my website so bookings can be generated from the website. I like the ability to set the language customers see, and then the language the system displays to the administrator - this is useful in a multilingual environment.

I WISH there was a switch or tick box per customer indicating which language was their preferred language and then emails in their preferred language could be sent, triggered by that switch.

I like the absolute control I have over the configuration of the emails sent to customers, so they display my colours and brand, I also like that I can set different reminders to go at different times, depending on type of appointment and class.

Another benefit is the ability to integrate with Stripe for payment processing and Google Meet for my online appointments. I set a Calendar up specifically for Online appointments, assign the appointment types to that calendar then when booked, a google meet link is generated and sent to the client. This has worked flawlessly for 6 months now and I am very happy about that. a slight negative here is that Google Meet generates a 6 digit meeting code, which I can see in the customers booking form, but there appears to be no ability to programatically capture that - a pity as it is that link I use to start the meeting, meaning I have to do a cut and paste - but in the grand scheme of things, not a showstopper.

The ability to add screening forms / questions that are then pushed into the formatted email that is sent is great and we use that all the time.

SMS: Yes, I do have SMS Text reminders going to clients as well - important thing to remember is that if you use special characters such as á, ú, ü etc etc - they take up MORE than a single character, so while your reminder message may be within the 140 character limit, the special characters have pushed you way over and only part of your message displays.

Continuing on with SMS, it used to be set that clientes received messages by default and could opt-out. The SMS provider changed this and each time a customer books, they now have to OPT IN to receive the SMS reminders. This is only one extra check box, and it is NOT Acuity's fault - they are driven by their provider.

However whilst the web interface gives that checkbox for both classes and single appointments, the mobile app only gives that option for single appointments. When the system was modified to take into account the change in SMS providers requiements, its obvious that the check box was forgotten for the classes in the app. I raised this with tech support who initially said "It is working as it should", then later said "Our techs are looking at that for a future release, but we don't know when that'll be".

Would have been nicer if they could have just said "Opps. Missed that. Thanks, we'll get on to it" instead of the game of "we know what we are doing" when it's as clear as day it was simply missed when the system was updated.

Negatives: I can't list price as a negative because compared to other similar systems Acuity is competetively priced and gives a hell of a lot of bang for your buck.

A negative would be customer support - I imagine they are busy but they can take a couple of days to get back to you and the immediate default answer is often "Not our fault, system working as expected" - THAT BEING SAID, when I had challenges setting up the Google Meet with calendars and the rest to get it to generate a link, Customer Support WERE extremely helpful and answered my questions and enabled me to progress.

Another negative for me is the inability to book more than one day - I run retreats, and I'd like the client to be able to book the retreat and it shows as running over 3 or 4 days. I have found a work-around - it's not particularly elegant, but it serves me. However, Acuity, if youre reading this .... ability to book classes over blocks of days would be awesome.

The system seems relatively stable - I have never experienced booking difficulties and bookings do come through. It's integrated with Stripe perfectly, it allows clients to book a package or a coupon, gift card and even a recurring subscription and it handles all that quite happily.

Overall I am happy with Acuity and have no intention of moving elsewhere. It does what I need and lessens the admin load on me which is why I took it in the first place. It has it's glitches and restrictions, as will any system trying to be all things to all people, but it's worthwhile and I would recommend it - as long as your are comfortable setting up the varied links and interdependencies to get it all running in the first place.

16 June 2026
Unprompted review

Reply from Acuity Scheduling

Hi Dario, thanks for taking the time to write this review. We’ve shared this with our development team so that it’s on their radar. Your feedback is incredibly valuable to us! 💙

Review of voicemeeter.com


Rated 5 out of 5 stars

Absolutely superb software

Absolutely superb software. I have been using Voicemeeter for over a year now. I'd only used it for 14 days before I decided to go for the Banana version.

This is an incredibly versatile mixing desk. My specific use was that I wanted to be able to put music through Google Meet at a different level to the microphone. Banana allows just that. I use a virtual cable and ear trumpet to pipe my Media player stream into one channel, then I can choose to put that through separate microphone channel.

What I REALLY enjoy is the flexibility to choose where I am going to send my incoming Audio Streams - I can put it through computer speakers, microphone channel, bluetooth speaker or the large screen TV speakers we are using for live classes - or any combination of those three.

There are excellent setup guides available; and considering this is donationware, the software is incredible.

5 stars for Voicemeeter, only because Trustpilot doesn't go higher

3 June 2026
Unprompted review

Review of UserTesting


Rated 2 out of 5 stars

Not wildly impressed

Not wildly impressed for a variety of reasons:
1) Whilst I live in Spain, and speak passable Spanish, for testing purposes I put on my profile that English was the only language. I have received thus far only Spanish test offers.
2) And the test offers ... there are generally screening questions. I answer the screening questions and I'm obviously not the demographic they are looking for, so I am rejected. I then receive that very same test offer up to another 8 or 9 times. Each time I complete the very same screening questions. Each time I am rejected.
3) The majority of the offers are $1. I have received 3 $8 test offers so far that I have been accepted for. I have carried out the tests, then in my test history I see "Payment Cancelled" for 2 of those tests. No explanation - and don't bother clicking the "contact support" button - they don't respond.
4) Timing: If they actually want me to respond to these tests in time, then they shouldn't send them through at 01:30 in the morning as has happened on numerous occassions. UserTesting is obviously based in the States, but my profile tells them what Time Zone I'm in - then again they ignore my language preference, why would I think theyd taken any notice of my timezone?

UserTesting COULD be good and beneficial - if they actually sent tests within my language ability, sent them through at times when I'm able to undertake them and actually responded to queries.

27 May 2026
Unprompted review

Review of Clinicadentalkoral


Rated 5 out of 5 stars

Excellence in Dental Care

I hate dentists. Well, maybe hate is a strong word - but I really don't like them and have spent a great deal of time avoiding them, Unfortunately it came to pass that I needed ... a Dentist. THANKFULLY I was recommended to Koral. Their standard of care is excellent, their work is excellent and I now have no hesitation in returning into the land of bright lights and high-pitched drills!!

I'm still not a fan of having detal work done, but I count myself extremely lucky that I found Koral and was able to place my dental needs into their care.

Thank you Koral for giving me faith in Dentists once again

6 May 2026
Unprompted review

Review of Boyamic


Rated 4 out of 5 stars

BoyaMagic - a magical combination

The only thing that stops my product, the Boya Magic 4 in 1 getting 5 stars is the mounting point of the clip hinge, which is somewhat weak and breaks easily.

That aside, the BoyaMagic does everything it advertises. I use it every day, both for live online yoga classes and for yoga on the beach when I use the camera receiver to feed into the microphone port of a PA speaker - it works perfectly.

The sound is crisp and clear, the microphones pair and stay paired to whichever receiver I am using. With a choice of Lighning / USB C / and 3.5mm jack plug (Which I use an adapter to take up to the 1/4 inch microphone input) I am covered.

The package itself comes with everything you need and I particularly like the mini clip-on wind covers.

Customer service: Unlike a few reviewers here, I have had a very positive experience with customer service. My first BoyMagic wasn't recording properly on Lightning, with frequent dropouts. After I had sent them three recordings showing this happening, they didn't just replace the lightning adapter as I hoped, but sent out a completely new BoyaMagic microphoine set.

Very pleased with my BoyaMagic, and I shall write directly to Boya to give them feedback on the hinge point.

6 May 2026
Unprompted review

Reply from Boyamic

Thank you for your honest and encouraging review!
We're so glad the BOYA Magic works perfectly for your yoga sessions. Your feedback on the clip hinge is very valuable — we'll share it with our design team.
It's also great to hear our support team could help you quickly with a full replacement. We truly appreciate your continued trust in BOYA.
Thank you again!

Review of DIGI mobil España


Rated 5 out of 5 stars

I have been with DIGI since 2017

I have been with DIGI since 2017, when all they offered was a 3G service. I have been constantly impressed by their continually upgrading service without charging more. Signal coverage for Mobile Phones is superb - I was getting full 5G in the Alpujarras.

For me though, Fibre is where they really score. I have two lines with DIGI, one i my shop, one at home. The service itself is superb. 99.9% up-time (because NO ONE can provide 100% up time), very stable and fast connection. I have the 1 Gb/s FibreSMART at home and the superb 10 Gb/s DIGI Plus in the shop.

Prices are incredibly competitive.

I have had cause to use customer service on occassions; The times I have needed them, Customer Service have been very goof and have resolved my queries - whether it be for eSIM, other mobile problems or Fibre.

I would - and always do - recommend DIGI, certainly for Fibre as their own network is now blisteringly fast and like I say, prices are incredibly competitive.

4 May 2026
Unprompted review

Review of Speedtest.net


Rated 5 out of 5 stars

10 Years of 5 star service

I have used Speedtest both on my computer and on the phone for a number of years. Before I explain my 5 Star rating, I want to raise a point about "reviewers" claiming Speedtest is a Scam, and having bveen phoned by someone with a strong accent and a very suspect script.

Speedtest doesn't phone ANYONE. It is purely an internet-based line-speed test site. You go to them to check your internet connection speed.

If someone with a dodgy accent phones you claiming to be from Speedtest and saying you have poor line speed THEY ARE NOT FROM SPEEDTEST - they are using Speedtest.net's name to scam you - please don't leave a bad review for Speedtest when they are as much a victim of the scam as are you.

OK, with that out of the way; I have a number of speedtest apps on my phone; I consistently find speedtest.net to be the most reliable and accurate. Their format has changed a bit over the years ... but the most important thing hasn't - the site measures your connection speed. I use speedtest to see not only how my ISP is performing (I have a 10 Gb/s line, I like to know what I'm getting ... ) but also if the VPN I'm using is taking up too much overhead.

For an UNPAID test facility, Speedtest hitsall the markers. Consistent and reliable measurement and has carried this consistency and reliability through for the 10 years or so I have been using them.

Long may they continue to measure my speed!! All hail Speedtest.net!!

2 May 2026
Unprompted review

Review of Amazon.com


Rated 5 out of 5 stars

5 stars for Amazon in every aspect

I use Amazon extensively, having an Amazon Prime business account. I pay a small fee every year for this account and it is worth every single centimo.

My preference is always to use Amazon because I can count on deliveries occurring on the day they say they will (except in the most rarest of cases and even then I am advised beforehand that delivery is delayed)

I have also used Amazon returns and it is an absolute joy to use. Start the return, deliver to Celeritas point, which is 5 minutes walk from me and refund is with me inside 2 days.

I have also had cause to use Amazon A-Z Guarantee when a somewhat unscrupulous seller made returning and refunding almost impossible. I referred the case to Amazon, and within a day I had my refund.

I have also used Amazon Customer support, both when needing to change my business CIF and also when querying A-Z guarantee. The times I have used customer service they have been fantastic. Extremely helpful, and have resolved my issue

5 stars for Amazon Spain in every aspect

29 April 2026
Unprompted review

Review of WhatsApp


Rated 5 out of 5 stars

WhatsApp Web on Windows 11 25H2

Using WhatsApp Web on Windows 11 25H2 over a DIGI 10 Gb/s connection (WiFi 6). I'm using Web app instead of desktop applet as only the Web App handles WhatsApp for business. I have been using it on desktop for about a year now; I've had no crashes, disruptions, or problems and WhatApp Web does the job for me with no dramas. I particularly like being able to select text and translate within the app itself.

It does what it is supposed to do - 5 stars from me

28 April 2026
Unprompted review

Review of Google


Rated 5 out of 5 stars

5 Stars for Google Translate

Google Translate is a tool I use every single day. I am far from fluent in Spanish, but need to talk to Asesorias, AEAT, Ayuntamiento etcetera on a daily basis. I use it to "fine tune" my written Spanish or to translate and read sometimes lengthy communications from the Tax Office or Mutua.

For this purpose it is absolutely superb. Any errors I have encountered in translation have been invariably down to my input - misspelling a word or similar.

Like with any computer system, rubbish in = rubbish out.

So Google Translate gets 5 stars from me and I will happily continue using it.

24 April 2026
Unprompted review

Review of Souleora


Rated 1 out of 5 stars

The company is a scam

The company is a scam. You order a bracelet then get offered a "FREE GIFT" - if you accept this "free gift", you will find you are billed a further $90. Nowhere does it say you will be billed for this.

They list an email address but it's pointless writing as you only get a very fake "automated" response saying the team will be in touch. Fake, because if you put read receipts on, youll see your message was opened and read; Automated responses are triggered by delivery of the message and do not trigger a read receipt.

The ONLY way to recover your losses is to reclaim the money through your credit card provider and cancel the card to ensure no further monies are taken.

These are scam artists, pure and simple and I suspect that a good percentage of the "5 star reviews" here are shills

16 April 2026
Unprompted review

Review of Spyfocus


Rated 1 out of 5 stars

SpyFocus *is* Getcamtrix

SpyFocus also goes by the name Getcamtrix; I doscovered this after purchasing following rave reviews I now know to be shill / scam reviews.

The SpyFocus website stated it would be 1 - 3 days for dispatch, and about an hour after purchasing, something about the site made me suspicious, so I checked Trustpilot (should have done that before purchasing, right?)

Anyway, on seeing the reviews, I immediately sent an email to cancel the order. I got a response from "Victor" which immediately raised my suspicion further as it was "Victor" that responded to my queries when I purchased from Getcamtrix. I also noticed the payment (through PayPal, thank goodness) was taken by exactly the same entity as Getcamtrix

The response I received was along the lines of "I'm sorry it's already been dispatched". I queried this, and queried why I had received neither purchase confirmation, not "Dispatch" advice. The responses also looked a little bit "template" as if it was the same thing sent to anyone that had a similar query or request. "Victor" explained that the speed of dispatch was due to having certain high-sale items pre-packed and ready to go, so it was just a matter of putting a shipping label on it and sending it straight away.

Again, this didn't ring true and I queried why their website still showed the order as not yet having reached packing, if it was already dispatched, and why I had not received any dispatch advice. I also queried why it would take 24 hours to give a tracking number if all they had to do was put a label on it ...

The next response I received said that they would "contact the delivery company and see if they could stop delivery". Amazing. I'm in Spain. and barely 1,5 hours after purchase it's on its way with a courier?

I responded that investigation had shown SpyFocus and Getcamtrix to be one and the same company, each with equally appalling scores and once again demanded a refund, stating I would open a case with PayPal if no refund was received.

This morning I received full refund via PayPal.

Caveat emptor - let the buyer beware. This company IS a scam company that goes under various different names, one of which is Getcamtrix.

I can't comment on the quality of the product as thankfully that was stopped in its tracks and I got money back, but do not trust this company, it is a scam.

17 March 2026
Unprompted review

Review of Stablepoint | Cloud & Unlimited Reseller Hosting


Rated 5 out of 5 stars

Help with DNSSEC

I have been with Stablepoint ever since they took over Hostica, who I had been with since 2001.

What prompts this review is the outstanding service I received from Carlos A. when enquiring about enabling DNSSEC. He went out of his way to help, and when discovered that Stablepoint Nameservers did not support DNSSEC, he pointed me to Nameserver services that would support DNSSEC and offered to help set everything up.

As it stands, at this moment, the headache of changing Nameservers is not worth it for the small benefit enabling DNSSEC will have for my particular domain; however in the future I intend to revisit this and with the Stablepoint teams assistance, I am sure it will be successful.

30 October 2025
Unprompted review

Reply from Stablepoint | Cloud & Unlimited Reseller Hosting

Hi Dario,
Thank you so much for your wonderful feedback and mentioning Carlos! DNSSEC is a powerful tool and we are glad to see he was able to assist you with getting secure and setup. If you ever need further assistance or questions answered, please don’t hesitate to reach out, we are always here and ready to support, 24/7.


-Sam, Customer Advocacy

Review of Bed Scrunchie


Rated 2 out of 5 stars

Clips prone to failure

I have been using Bed Scrunchie for around 3 years or so now. WHEN it works, it’s a decent system for holding the undersheet tight. Perhaps I should say IF it works. Any system is only as good as its weakest link and the weak point here is most definitely the clips that are supposed to clip to the sheet and then fasten on to the “scrunchie” itself.

Firstly the clips are weak and unless you pad the sheet or roll the sheet to give them something to grip to, they simply pull off as soon as you attempt to tighten the scrunchie.

The second, and biggest fault I think is that the plastic clips are prone to fatigue and failure. I’ve now had 4 clips fail in exactly the same place - where the material that clips on to the scrunchie fastens to the plastic clip.

The companies response to my “observations” was “buy more clips”. Why would I spend more money on something that’s prone to failure? I’m currently investigating better methods to secure the material straps to the sheet, as Bed Scrunchie show no interest in improving their product.

Two stars because it DOES work IF you can get the clips to stay on the sheets

22 June 2025
Unprompted review

Review of Stablepoint | Cloud & Unlimited Reseller Hosting


Rated 4 out of 5 stars

TL;DR Ticket SBP-ALG-641-35190 refers

--- EDIT: 7/6/2025, *REVIEW UPGRADED TO 4 STARS* ---

I originally gave a 1 star review simply to try and get someone at Stablepoint to take me seriously. It seems to have worked. As promised in the Stablepoint response, my ticket WAS escalated and then I got two excellent responses which seems to have finally sorted the problem.

I'm leaving the original review there to be read as it is important to show balance.

On the plus side - and a BIG plus, Stablepoints products are well priced and as I have already mentioned, easy enough to use and as the name suggests, STABLE. My website(s) have a 99.99999% uptime (100% is impossible for anyone to deliver simply because of events / power failures / strange occurrences beyond their control) I also have 8 email addresses across 4 domains as well as a variety of forwards / aliases and 99% of the time mail flows smoothly and reliably.

What stops this being 5 stars is that I seemingly had to leave a bad review to get someone in some position of authority to take notice and take me seriously. Their ticket system is possibly overwhelmed by support requests, I really don't know, but senior tech support staff, in my view, need to keep a closer watch on what's going on there and be prepared to intervene if a customer is not getting the support they require.

I have now received the assistance needed and everything APPEARS to be running smoothly (again).

--- ORIGINAL REVIEW ---

I wanted to consolidate all my domains under my medium hosting plan. I had one go at it in March when Stablepoint's idea of “Migration” was to tell me to back my domain up and then “put the files in the right place”!!

Say what now? Don’t you have a migration team that oh I don’t know DOES THAT? That migration attempt was a miserable miserable failure and so I backed out, reset domain etc etc.

So it comes to May, and I see that one of my domains is coming up for renewal … so I renew my intention to migrate; this time I’m told to use third party software to sync mailboxes from old domain to new domain. It would seem the “migration team” are still too busy drinking lattes to assist!

So Ticket SBP-ALG-641-35190 refers. Read that thread from start and weep.

What has prompted this review is one of your “experts” *snigger* changing my email routing because of non-standard MX Records WITHOUT MY PERMISSION and subsequently causing a mornings worth of bounced business emails and a consequent loss of revenue. I had to dig in myself and find that little gem; had I had to wait for “technical support”, I swear I’d still be waiting now. Have a look at how many different people have responded on that ticket. *There is no continuity*. I still have problems on one domain but I’m sick of smashing my head against a wall of “we know better” and so as I’ve put in my latest reply to that ticket … IONOS is looking pretty good as a hosting service about now.

So, let’s be balanced. Stablepoint products are good, they are well priced and cPanel is easy enough to use if you know your way round DNS records, mailboxes, PHP / MySQL etc.

However if you have a problem, then tech support defies the laws of physics by being able to both blow and suck at the same time. The ticket system will leave you waiting sometimes up to 24 hours before a response.

In all fairness the Web Chat tech support I have utilized is pretty good and on the occasions I have turned to them (normally when I have an issue and am getting frustrated waiting for response to ticket)
They have very much helped and very quickly, so at least 4 stars to web chat.

I’m leaving a 1 Star review because I want someone at Stablepoint to review my ticket and see just what an absolute sh*tshow it has been. There is an opportunity here - a GREAT opportunity for improvement. Will you seize it?

TL;DR Ticket SBP-ALG-641-35190 refers

5 June 2025
Unprompted review

Reply from Stablepoint | Cloud & Unlimited Reseller Hosting

Hi Dario,

Thank you so much for reaching out and taking the time to share your experience. I want to start by sincerely apologising for the frustration and inconvenience you've encountered so far. This is not the experience we want any of our clients to have.

Our goal is to make sure every customer feels supported, respected, and taken care of, and it’s disappointing to see we fell short here. I completely understand how disheartening it can be to reach out for help and not feel like you're being properly looked after.

Please know that your feedback is being taken seriously. I have personally escalated your case to our highest level of Technical Support, and I will be closely monitoring it to ensure that you receive the care and attention you deserve. We hold ourselves to high standards, and your experience is helping us reflect and improve.

Thank you again for your honesty and patience. I truly look forward to connecting with you further and working together toward a positive resolution.

Warm regards,
Kaitlin
Customer Advocacy

Review of Tenda Glasses


Rated 5 out of 5 stars

Superb online supplier

I like rimless frames, and other online suppliers claimed they could not put my lenses into rimless frames. They suggested I try local optical suppliers. Which I did. And they wanted upwards of 800€ for lenses and frames!

Then I stumbled across Tenda, and to my joy found that their system allowed me to have my lenses in rimless frames - at a tenth of the price of local optical suppliers.

I placed my order just before Christmas 2023, and had my glasses second week in January - that’s some good going!

The glasses are very comfortable and are the correct prescription - 5 stars to Tenda.

11 January 2024
Unprompted review

Review of Devilsconjure


Rated 5 out of 5 stars

improve your life in ways you cannot yet even conceive

I’ve been wanting to write a review for some time, but the right words just wouldn’t come. Yes, I can ply superlative on superlative about Adam’s abilities and that is richly deserved, but the core of this review is more important than that. Yesterday, what I needed to say just … arrived … in my mind, and it is that that I wish to express.

I worked with Adam for some months and like quite probably many people had goals of income, customers etc etc and while to an extent that has happened, it hasn’t happened in the absolute torrential flood that I imagined or thought I wanted. BUT THAT DOESN’T matter, because I discovered after working with Adam I had gained something far far more valuable. I had gained insight. Insight into the path I should be following, into myself, a confidence to stand on my own and stand in my own power instead of someone else’s, I have been educated and guided, skillfully and masterfully with discretion and indeed friendship.

Adam’s rituals and work may not deliver what you *think* you want. They WILL, however, deliver what you *need*; and what you need and what you think you want may be poles apart, as I discovered.

I would urge anyone reading this to *TRUST* wholeheartedly in Adam, without hesitation or reserve; even when you are not getting what you think you want, CONTINUE ON with the work, because, at the end, you will most assuredly have what you need, whatever that may be.

What we need will differ for each of us, and in starting out, it’s possible even Adam won’t know what it is you truly need for your life to improve … but you can very much trust that the rituals and work will bring that to you.

If you are ready to improve your life in ways you cannot yet even conceive of, I urge you to retain Adam. It WILL happen.

24 December 2023
Unprompted review

Review of Teamson UK Ltd


Rated 1 out of 5 stars

Very Disappointing after sales "Service"

Order Nº : M220949396091
Reseller : ManoMano Spain

Very Dissapointed. Reasonable enough products but utterly lacking in after sales care - or even interest.

In September of 2022 I bought a large water feature in Spain from Mano Mano. It was supplied by Teamson UK Ltd. I paid 147,50€ for this item - a not inconsiderable sum.

After about 4 months, the pump stopped working. I contacted the reseller, Mano Mano who directed the question to Teamson. Teamson responded that I should try clean the pump, which I did. No joy.

Teamson offered a partial refund, which I accepted. But said refund whilst offered, was never actually given. I then asked Teamson if they could supply a new pump. Nope. They don't sell parts separately, and suggested I look on the internet for a new pump!! I subsequently sourced a new pump of the exact type and with the requisite lighting connections from Ali Express - at my expense, of course because despite being less than a year old, guarantees don't really seem to mean much to this company.

So a few more months down the track - STILL less than a year old and the LED's start failing. Back I go to Mano Mano who once again as reseller direct the query to Teamson UK. Back comes the response. "Sorry, we don't sell replacement LED's"

Great, so once again, I am now left to trawl the internet and try and find some rather oddly shaped LED's seemingly specific to this feature - again, at my expense, because once again, guarantees are not worth anything.

To say I am very very disappointed in Teamson UK is perhaps understating it. It's one thing to sell a product - and not a cheap product either - but then surely one can expect a reasonable level of after sales support for the product, not just "sorry we don't sell parts separately"

If anyone from Teamson UK actually reads this, and actually cares, I say just this: You need to lift your game. After sales support and service is just as important as providing the original equipment. Its unethical, whatever excuse you choose to make, to provide an item, then refuse to support it.

I shall NOT be buying anything from Teamson UK ever again and I would urge anyone reading this to consider the lack of customer service and after sales support before committing themselves.

28 June 2023
Unprompted review

Reply from Teamson UK Ltd

Hello,

We are very sorry to read of such upset and displeasure after purchasing with ourselves.
Unfortunately i am unable to locate your order details on our system so cannot see the full correspondence.
When we are notified of product failures, we will always endeavor to provide replacement items/parts - However, when we do not have the option for this a partial refund can then be actioned, as you have stated this appears to have been the case and the refund amount accepted in the understanding that you were able to source a replacement part independently to resolve the fault - The partial refund amount was issued to you in the understanding that this was to be used to purchase the required part meaning the cost was covered by Teamson.
With regards to the LED lights, until i have your order details - I am unable to see the order dates which will assist in the investigation into this.

We do very much try to provide the best after sale care possible given the product circumstances/part availability/matter surrounding the incident - We are sorry if this was not reciprocated and if we have let you down on this occasion.

Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.

Kind regards,
Amy

Review of Centre of Excellence


Rated 5 out of 5 stars

Centre of Excellence consistent in Excellence

Centre of Excellence consistently provide great training and fantastic courses.

For a student of the occult, the courses CoE provide give a good grounding and an ability to now seek higher level information armed with solid basic knowledge

18 April 2023
Unprompted review