Right from the start of dealing with Worldpay, they have been better than anyone we’d dealt with previously. More recently, we’ve had the pleasure of working with Chris Giglio, who is an absolute star... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the initial conversation with Blake, he gave me time to think about the Worldpay offering and broke down the charges. It's actually great value for money for a shall business. I was very b... See more
Company replied
YusufAli was brilliant. So patient and understanding. Helped me through the sign in process, resetting my password and explained the easiest way to do it. At no point did he make me feel stupid and... See more
Company replied
Mehrad has been a pleasure to work with. He's always quick to respond, helpful, and proactive in finding solutions. Nothing ever seemed too much trouble, and he made what could have been a complicated... See more
Company replied
Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A helpful and patient lady talked me…
A helpful and patient lady talked me through all I needed to do to reset my password. Thank you.
What about using a passkey like a fingerprint or facial recognition?
It would be safer and quicker for everyone.
2 September 2026
Unprompted review
I was with world pay my online payment…
I was with world pay my online payment system stop working I tried ringing for months got through people in other countries no body helped !
In end had go different payment provider now there trying charge me service fees 2 years worth ref : PO2000739207 . I will take this court as I have all evidence
I will leave same review every single week until you sort this out
6 September 2026
Unprompted review
Excellent Service and Support
A big thank you to Deren Erozkal for helping our business save money and for providing excellent support throughout the upgrade of our payment terminal and the setup of Payment Link+.
Deren made the whole process straightforward and was extremely helpful from start to finish. Our business is already benefiting from both the upgraded terminal and Payment Link+, making it easier for us to manage payments and serve our customers.
We really appreciate the support and would highly recommend Deren and the service provided.
1 August 2026
Unprompted review
Lovely chap..
Lovely chap... explained everything well answered all my questions... very easy to order .. would definitely recommend
2 September 2026
Unprompted review
Difficult to cancel
Company policy makes it difficult to cancel accounts.
4 September 2026
Unprompted review
Worldpay have not refunded our payments…
Worldpay have not refunded our payments for 2 months now.
They did not inform us they would be doing this and have not given any reason why. We have only been able to talk to customer services who are unable to explain the reason. Meantime we have stopped taking card payments as they will only hold onto these until there is some resolution, dare say we will still have to pay there charges
3 July 2026
Unprompted review
Reply from Worldpay
Hi Michele,
We’re really to hear about the service you've received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
My application was submitted at very short notice
My application was submitted at very short notice, through no fault of anyone. Glenn Hyde went above and beyond to help, working quickly and continuing well beyond normal working hours. It was nearly 11pm and he was still guiding me through the paperwork and helping me get everything signed off.
As I’m not particularly confident with technology, his patience, clear advice and reassurance were invaluable. I’m extremely grateful for his exceptional support and dedication. Thank you, Glenn!
2 September 2026
Unprompted review
Reply from Worldpay
Hi Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that Glenn was able to support you during what sounds like a very time-sensitive situation.
Going above and beyond for our customers is something we strive for, and it's wonderful to know that Glenn's dedication, patience, and clear guidance helped make the process easier for you, especially when navigating the paperwork and technology aspects.
Thank you again for your feedback, and we wish you all the best moving forward.
Kind regards,
Ashleigh
Outstanding Service Delivery
We are upgrading our terminals with Worldpay. The communication and customer service have been outstanding. Mr R Winfield (Corporate Sales Director) has been particularly accommodating and supportive, taking the time to walk each member of my staff through the payments link training and new setup processes.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Mary,
Thank you for your wonderful feedback. We are delighted to hear that your terminal upgrade experience has been a positive one and that the communication and support provided throughout the process met your expectations.
We are especially pleased to hear your kind words about Mr. R. Winfield. Providing clear guidance and ensuring customers feel confident with their new payment solutions is something we strive for, and it's great to know that the training and setup support was so valuable to your staff.
Thank you for choosing Worldpay. We appreciate your business and look forward to continuing to support you.
Kind regards,
Ashleigh
Detailed and efficient onboarding
The process was obviously detailed - but there was always somebody from the onboarding team who was available for a call to complete the next stage.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Kiran,
Thank you for taking the time to share your experience. We're delighted to hear that our team was there to support you every step of the way.
It's great to know that someone from the onboarding team was always available to guide you through each stage and help keep the process moving smoothly. Providing accessible and responsive support throughout the journey is something we take pride in.
Thank you for choosing Worldpay, and we wish you every success with your business.
Kind regards,
Ashleigh
A frustrating experience after a promising start
Worldpay were extremely attentive when encouraging us to sign up and during the onboarding process, but unfortunately things seemed to fall apart once we were actually using the service.
We’ve had a number of technical issues which haven’t been properly addressed.
I initially used Payment Links+ to test a small merchandise shop and the setup experience was genuinely very positive. It was easy, straightforward and the store worked immediately. However, I’m not sure whether this is a relatively new product for Worldpay, because from the customer side it has proved quite unreliable and we’ve received a fair amount of negative feedback from clients trying to place orders.
The main issues we’ve experienced are:
1. The card payment page repeatedly timed out. Apple Pay seemed to work fine, but customers manually entering card details found that the page would refresh or crash before they could complete payment.
2. There was a considerable delay between customers purchasing and receiving their confirmation email; around 10–15 minutes on average. This understandably left people unsure whether their order had actually gone through.
3. More concerningly, during this delay the stock wasn’t updating quickly enough. This meant another customer could purchase an item that had effectively already sold out. Their payment would then be taken and automatically refunded, and we were being charged for those refunds. We weren’t even aware this was happening initially because we received no notification of either the order or the subsequent refund.
The live chat feature is also baffling. If you ring the helpdesk, you’re directed towards the online chat service. However, after going through the process and entering all of the required security information, you’re then told that the feature isn’t actually available yet.
We’ve also recently had an account review, and the way this was communicated could be significantly improved. The initial email looked sufficiently unusual that I genuinely wondered whether it was a phishing email. It then took far too long to find the correct contact number and speak to someone at Worldpay to confirm that it was legitimate.
I was particularly uncomfortable with a company as large as Worldpay requesting bank statements and other confidential business documents by email without providing a secure portal for uploading them.
Our funds are now being held while the review takes place. Account reviews themselves aren’t unexpected, but many of the questions being asked could arguably have been dealt with during onboarding. For a business that manufactures products to order, having a significant proportion of a month’s income tied up unexpectedly has a real operational impact.
The communication around the review is probably my biggest criticism. There is no obvious reference to it within our Worldpay dashboard, so from our side there was nothing within the account itself to verify that the email was genuine.
There have been some positives, particularly how easy Payment Links+ was to initially set up, and I’ll see how things develop over the next few months. At the moment, though, our experience has unfortunately been one frustration after another.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Jess,
Thank you for your review and we're sorry to hear about your experience.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
Account Manager
Deap has helped me with generating new accounts and assisting in any issues that I have had with clients
3 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to leave a review. We're delighted to hear that Deap has been able to support you with setting up new accounts and assisting with any client-related issues you've encountered.
Providing reliable and responsive support is important to us, and it's great to know that Deap has been able to help whenever needed.
Thank you for choosing Worldpay, and we look forward to continuing to support you and your clients.
Kind regards,
Ashleigh
Excellent support from Manish at Worldpay
We recently set up Worldpay for our retail store and had a very positive experience. Manish was helpful, responsive and patient throughout the process, answering our questions clearly and making sure everything was set up correctly. The proposal was explained well, and any changes we needed were dealt with promptly.
Overall, a smooth and professional service. Thank you, Manish.
21 August 2026
Unprompted review
Reply from Worldpay
Hi Taj,
Thank you for taking the time to share your experience. We're delighted to hear that Manish provided helpful, responsive, and patient support throughout your setup process.
It's great to know that he took the time to answer your questions clearly, explain the proposal thoroughly, and ensure everything was set up correctly. We're also pleased that any changes you needed were handled promptly, helping to make the overall experience smooth and professional.
Thank you for choosing Worldpay, and we look forward to supporting your retail business for years to come.
Kind regards,
Ashleigh
Insane attitude over the phone from the…
Insane attitude over the phone from the woman who was speaking to my mum. It also seems she enjoys constantly talking over customers and acting with the immaturity of a kid, maybe she should fix that.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Emma,
Thank you for your feedback, I'm sorry you're unhappy with the service received.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our genuine apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
I was having problems which were…
I was having problems which were exhausting, but it was all sorted within 10 mins so easily.
3 September 2026
Unprompted review
Reply from Worldpay
Hi Raymond,
Thank you for taking the time to share your experience.
We're sorry to hear you were experiencing difficulties, but we're delighted that the issue was resolved quickly and easily for you.
Providing fast and effective support is what we strive for, so it's great to know our team was able to get everything sorted within 10 minutes and help take the stress out of the situation.
Thank you for choosing Worldpay, and please don't hesitate to reach out if you need any further assistance.
Kind regards,
Ashleigh
There's a company called createpay…
There's a company called createpay going round calling themselves Worldpay and misselling. I warned worldpay about it but they are actually in cahoots with them. Shame. I've been using Worldpay for many years but looking to switch now over the experience.
31 July 2026
Unprompted review
Reply from Worldpay
Hi Hasan,
Thank you for your feedback, we are sorry to hear about your experience with Createpay.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Ashleigh
It refuses to work with one of the best VPN-s
I have tried to make a payment earlier today and to my surprise, the payments.worldpay.com web site refused to accept my connection because I dared to use one of the best VPN-s out there. So, they force people to make payments over whatever network they are on (including public wifi)rather than using a secure VPN connection. I do hope companies like this will eventually go out of business because they deserve it!
3 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to leave your feedback.
We act as a payment service provider which means we don’t hold
any information about the goods or service.
To resolve this, please raise your concerns directly with your
merchant to allow them the opportunity to resolve this for you.
If necessary, the merchant may contact us to follow this up for you.
Kind regards,
Ashleigh
This company has been professional from…
This company has been professional from day one. Always helpful staff on the phone or online, Emma in particular has been super! Very helpful, and always quick to answer any queries. The prices for their services are very competitive too.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Kimberley,
Thank you for your wonderful review. We're delighted to hear that you've had a positive experience with Worldpay from day one and that our team has consistently been professional and helpful, both over the phone and online.
It's especially great to hear your kind words about Emma. We're pleased she has been able to assist you promptly and provide the support you need whenever you have questions.
We're also glad that you find our pricing competitive and that our services continue to meet your expectations.
Thank you for choosing Worldpay and for taking the time to share your experience.
Kind regards,
Ashleigh
Seamless Switch
Deren was extremely friendly and helpful and made the whole switching process seamless and easy. I love the Worldpay dashboard and the Customer Support is amazing! Thank you Deren for all your help!
Ben Quarman, Director Ben Quarman Electrical Ltd
1 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to share your experience.
We're delighted to hear that Deren was friendly, helpful, and made the switching process seamless and easy for you.
It's also wonderful to know that you're enjoying the Worldpay Dashboard and that our Customer Support team has made such a positive impression.
Thank you for choosing Worldpay. We look forward to continuing to support your business.
Kind regards,
Ashleigh
Kind regards,
Martin is always there ready to help
Martin is always there ready to help. Great service.
2 September 2026
Unprompted review
Reply from Worldpay
Hi Mike,
Thank you for taking the time to leave us a review.
We're delighted to hear that Martin is always there when you need support and consistently provides great service.
Thank you for choosing Worldpay, and we appreciate your continued trust in us.
Kind regards,
Ashleigh
A really positive experience dealing…
A really positive experience dealing with Rob Winfield at Worldpay. He’s knowledgeable, personable and incredibly helpful, particularly when we had a fairly complicated account setup to work through. Rob took the time to understand what we needed and made the whole process much easier. Thank you
1 September 2026
Unprompted review
Reply from Worldpay
Hi,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Rob provided knowledgeable, personable, and helpful support throughout your journey with us.
We understand that setting up a more complex account can be challenging, so it's wonderful to know that Rob took the time to understand your requirements and helped make the process as smooth and straightforward as possible.
Thank you for choosing Worldpay, and we look forward to supporting your business in the future.
Kind regards,
Ashleigh
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