Resecentrum Reviews 

Avoid at all costs! Airline cancelled my flight - RCG wanted to charge 695 SEK for reimbursing my costs. I went to the airline to get the full amount - airline transferred the amount to RCG which STILL wants 695 SEK to do a simple transfer to my account. Add to that a response time of up to one month. There are much better travel agencies out there which actually care about their customers.

Customer service was greate and helpful

Good service, fast respons, professional interaction.

Excellent service, friendly and helpful staff.

This is a very good site for flight tickets. Amongst all the sites I visited in search for a cheaper ticket, the site gave me a family package that makes my journey home easier. Thanks for your price.

One of the worst travel agencies.
Bad customer support. Difficult to get in contact with them.
Mistakes in bookings.
I use my phone on 99% of the time.
The mobile version of their website customer support offers only the possibility of loging in (never made an account), then no link to "change" the inexistent password. So sloppy and disgustingly unfriendly ti the paying customers. I feel robbed of my time with this BS.

I had a good flight but Airfrance changed it to a shitty flight.
They said that RCG could book me on another better flight free of charge
But RCG took €50 to rebook me on that flight!
Never ever gonna use RCG anymore

I called two times. Once 24/7 and it was a very bad experience. I didn’t get help att all. I called again today and the guy who helped me was very very good and help me with everything i needed. I really appreciate him. Unfortunately i can’t remember his name. For the first time u give one star and for the second one 10 star👍👍👍

Very very bad. Stay away from them Bought return tickets to Cebu Philippines from copenhagen last year in december 2025. for 2 adults and our 3 kids. Price just shy of 50.000 sek My work situation changed and I had to change the return date. They where willing to do that in January 2026. I just had to pay the difference. 7000sek okey well our planned travel date in June was okey and was little unsure about our return date in July. I called them again in the end of June from phillipines and asked to change the return date to beginning of August instead of end mid July. Suddenly the price for the change was 38.000 sek. No refund possible and no name change possible on the tickets. So now I had to buy new return tickets. I found some from a other travel agency for 21.000sek.

Scammers. Payed Extra fee for standard booking, Online checking, special meal and lounge pass. And not a single thing was provided. Had to check in myself. No special meal. Nor could check in on the lounge. Never book from here. They will milk you dry without providing.

execellent

The issue was eventually resolved, and the information provided in the end was clear and helpful.

Its my first time I use this online agency to book flights. They are super friendly and responsive.

Don’t buy tickets from RCG.se. Their customer experience department is not helpful at all. Many airlines refunded customers without deducting a single penny due to the Middle East situation, but RCG deducted 895 SEK from my refund. On top of that, the refund process takes forever. I would not recommend buying tickets from RCG.

They are very rude and have very bad service with bad English speaking staff. Never answer emails. It took more than 4 months to solve a refund issue. They are not professional at all. AVOID if you can

Very disappointed with RCG. My ticket was cancelled back in March, and I still have not received my refund. On top of that, they are charging 895 SEK per person. The customer service has been extremely frustrating, with no clear updates or resolution. I would not recommend booking with them based on my experience.

I had a very poor experience with Resecentrumgruppen.

I booked a trip through Resecentrumgruppen that was cancelled due to the crisis in the Middle East. Qatar Airways offered a full refund through their official waiver policy.

I first tried to resolve the issue directly with customer service in a normal and reasonable way, but they refused to handle it properly. Instead, they demanded 895 SEK in administrative fees just to pay out the remaining value of the ticket.

The process dragged on unnecessarily and I eventually had to file a credit card dispute through Nordea to get my money back.

Only after the chargeback process did the matter finally get resolved. I will not use this company again, and I cannot recommend anyone else to use them either.

The flights were cancelled by the airline due to the conflict in the Middle East. Although the reimbursement from the airline was free of charge, RCG deducted handling fees and refunded only part of the amount. I will personally avoid using this company again.
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Flygningarna ställdes in av flygbolaget på grund av konflikten i Mellanöstern. Trots att återbetalningen från flygbolaget var avgiftsfri drog RCG av hanteringsavgifter och betalade endast tillbaka en del av beloppet. Jag kommer personligen att undvika att använda detta företag igen..

Thanks for your help!