I had a very poor experience with Resecentrumgruppen.

I booked a trip through Resecentrumgruppen that was cancelled due to the crisis in the Middle East. Qatar Airways offered a full refund through their official waiver policy.

I first tried to resolve the issue directly with customer service in a normal and reasonable way, but they refused to handle it properly. Instead, they demanded 895 SEK in administrative fees just to pay out the remaining value of the ticket.

The process dragged on unnecessarily and I eventually had to file a credit card dispute through Nordea to get my money back.

Only after the chargeback process did the matter finally get resolved. I will not use this company again, and I cannot recommend anyone else to use them either.