Purchased the STM-TEX Premium clinched waist raincoat - Army green and I just love it!!! True to the colour and size specifications mentioned. Kept me waterproof in heavy rain as well. Easy to pack a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw puffit on Instagram and was hesitant to purchase. After watch videos and reviews finally purchased it. Definitely worth the purchase! The hood itself is amazing, covered everything. I wore it at... See more
Company replied
I was pleasantly surprised by this purchase. After seeing the ad so many times on Facebook (I'm generally suspicious of Facebook ad clothes) I caved and purchased the leopard print fleece lined versio... See more
Company replied
Got the white dot jacket for my daughter. She absolutely loves it The style is great. Fashionable and practical. Material is great. We tested it by pouring water on it. Water proof for sure. The h... See more
Company replied
Company details
Written by the company
PUFFIT is a UK-born apparel brand founded in 2021, created to meet the realities of everyday life and unpredictable weather. Since launch, PUFFIT has sold over 1 million jackets worldwide and become a top-performing fashion brand on platforms such as TikTok Shop and Amazon. PUFFIT designs clothing that blends technical protection with modern style, helping people stay comfortable, confident, and ready for the moments that actually fill their day. From rainy school runs and dog walks to weekend football sidelines, coffee breaks, and city commutes, our pieces are made for real life — not just for perfect weather, so you never have to think twice about stepping outside. Because when you feel protected, comfortable, and confident, any day can be perfect.
Contact info
United Kingdom
- service@puffit.com
- puffit.com
4.5
Excellent
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No warehouse in the UK? Shipped from China, taking too long.
Apparently they don't have a warehouse in the UK, or not a big enough one, so it will take ages to get your order.
Placed an order on the 21st August, today is the 6th September and I still don't have an update, on the website it says part of my order is still being processed, and part of it has been shipped but it looks like somehow it's still lost somewhere. I ordered from Puffit for the good reviews but if I knew they had no warehouse in the UK and the items were shipped from China, I wouldn't have bothered. No mention of it on the website, it should have been clear that shipping time would have been 3-4 weeks.
I at least hope the items will be okay.
21 August 2026
Unprompted review
Easy to use website
Easy to navigate and find what I was looking for on the website, bought the polka dot raincoat for my daughter as she had seen my wife's and loved it, bought in the opposite colour, great price and delivered within timescale even got a new customer discount, thanks.
10 August 2026
Unprompted review
Oooh my goodness I honestly can't…
Oooh my goodness I honestly can't believe how much I love my new short over sized rain jacket, thank you, it honestly is everything they advertise. I've never done a review before, so sorry if I go on. It's perfect, to be really honest when I did the parcel tracking, I thought oh here we go another thing that looks better than it actually is, have to say I was totally wrong. I'm a sun worshipper but want it to rain tomorrow so I can wear it
5 September 2026
Unprompted review
Exactly as pictured
The jacket is exactly as described and pictured, I love it! The shipping was quick and I’m already thinking about ordering again. Very satisfied with the product- the jacket said one size but fits like a medium size.
14 August 2026
Unprompted review
Mines arrive I love it I bought an xl…
Mines arrive I love it I bought an xl it's a little snug on the hips so if you are a bit hippy like myself I would size up but because I'm on a weight loss journey I will be keeping it will order another
5 September 2026
Unprompted review
I’m really happy with my jacket
I’m really happy with my jacket! I got the STM-TEX™ Classic Cinched Waist Full Zip Raincoat.
Great quality & the leopard print is stunning. I have had compliments at work from the girls. Can confirm it is waterproof!
Delivery was fine, had no problems.
I’m looking at ordering another style.
5 September 2026
Unprompted review
Great products
Great products. I bought the half zip which folds into its own pocket which I love. I also bought the full zip with oversized hood. It’s a great jacket but I do wish it wasn’t one size only as it’s slightly large.
4 September 2026
Unprompted review
Lightweight, makes rain less painful!
Delivered on time as guaranteed. Quality, fit and style were as advertised, above expectations. A practical raincoat, lightweight, comfortable, not feeling like wearing a tent. Not tested in monsoon type, kids matches/training in prolonged rain. Appreciate the hood that doesn’t blow down, makes rain enjoyable again?
3 September 2026
Unprompted review
Reply from PUFFIT
Hi Anne,
Thank you so much for such a thoughtful review! We’re delighted that the quality, fit, and style all exceeded your expectations.
It’s especially great to hear that the lightweight feel and secure hood are making rainy days a little more enjoyable. We hope it continues to serve you well through plenty of matches, training sessions, and wet-weather days ahead!
Best regards,
PUFFIT Customer Support Team
The jacket is amazing
The jacket is amazing! Great quality and looks so nice
18 August 2026
Unprompted review
Reply from PUFFIT
Hi Tomi,
Thank you so much for your lovely feedback! We’re thrilled that you’re impressed with the quality and look of your new jacket.
We hope you enjoy wearing your PUFFIT for many seasons to come!
Best regards,
PUFFIT Customer Support Team
Orders just been delivered
Orders just been delivered, yay.
Unfortunately it was to an address in London and I live in Cheshire.
Time to start the endless emails trying to get a refund 🙁
4 September 2026
Unprompted review
Reply from PUFFIT
Update:
Thank you for providing the requested information. We’ve now received your details and will contact you directly by email to review the delivery issue and assist you further.
We appreciate your cooperation and will continue following up with you there.
Hi there,
We’re very sorry to hear that your parcel appears to have been delivered to an address in London when you are located in Cheshire. We completely understand how concerning and frustrating this must be.
Unfortunately, based on the information currently available in your review, we haven’t been able to locate your order. We have therefore sent you a Request for Information through Trustpilot.
Once we receive your order details, our team will investigate the delivery information and contact you directly to provide further assistance and work toward a suitable resolution.
Thank you for bringing this to our attention. We’ll be happy to help as soon as we receive your information.
Best regards,
PUFFIT Customer Support Team
Absolutely love my rain jacket
Absolutely love my rain jacket. I got the mocha brown. Such a beautiful color and style! Also, the shipping was quick too! Highly recommend purchasing one!
8 August 2026
Unprompted review
Reply from PUFFIT
Hi Eva,
Thank you so much for your wonderful review! We’re delighted that you love the Mocha Brown color and style of your rain jacket.
It’s also great to hear that your order arrived quickly. Thank you for recommending PUFFIT, and we hope you get plenty of wear out of your new jacket!
Best regards,
PUFFIT Customer Support Team
Great price and product
Great price and product!
Love the coat. Plenty of room (I’m a size 8/10) but doesn’t look too large.
Had some bad rain whilst wearing it and thought it would take a while to dry after but it didn’t at all.
Really impressed! Have been recommending it to everyone since.
28 August 2026
Unprompted review
Reply from PUFFIT
Hi FeFe,
Thank you so much for such a great review! We’re delighted that the fit gives you plenty of room without feeling overly large.
It’s also wonderful to hear that the jacket handled the rain so well and dried quickly afterwards. The fact that you’ve already been recommending it to others means a lot to us!
Best regards,
PUFFIT Customer Support Team
Great
Seen ads on social media wasn’t sure about it, but I’m glad I ordered, really good quality and best waterproof jacket I’ve ever bought, also getting compliments on my jacket to/ influenced others to consider buying as well
17 August 2026
Unprompted review
Reply from PUFFIT
Hi Zoe,
Thank you so much for giving PUFFIT a try after seeing us on social media! We’re thrilled that the jacket exceeded your expectations and has become the best waterproof jacket you’ve purchased.
And getting compliments while inspiring others to consider one too is such a lovely bonus. Thank you for your support!
Best regards,
PUFFIT Customer Support Team
Love my over the head
Love my over the head , fleece lined jacket ! Have worn it out in all weathers and so far so good ! Might have to purchase another one !
4 September 2026
Unprompted review
Reply from PUFFIT
Hi Michelle,
Thank you so much for your lovely review! We’re thrilled that you’re enjoying your fleece-lined over-the-head jacket and that it’s been serving you well in all kinds of weather.
And if another one is already tempting you, we’d be very happy to welcome you back!
Best regards,
PUFFIT Customer Support Team
Great little cropped waterproof jacket…
Great little cropped waterproof jacket stylish but very oversized tho I would have preferred the option of specific sizes rather than one size only
28 August 2026
Unprompted review
Reply from PUFFIT
Hi Elaine,
Thank you for taking the time to share your feedback! We’re glad that you love the stylish cropped design and wet-weather performance of your jacket.
We also really appreciate your feedback about the oversized fit and your preference for individual sizing options rather than One Size. This is valuable feedback for our product team as we continue reviewing our fit and sizing options.
Best regards,
PUFFIT Customer Support Team
Excellent experience all round
Excellent experience all round! Quick efficient delivery with reliable comms. Love the coat, great for petites (I'm 5ft 1) and great quality, perfect for the funnel neck vibe too! Thanks Puffit.
4 September 2026
Unprompted review
Reply from PUFFIT
Hi Jill,
Thank you so much for your wonderful review! We’re delighted that you had a smooth experience from delivery and communication through to receiving your coat.
It’s especially lovely to hear that the fit works so well for you at 5'1" and that you’re enjoying the quality and funnel-neck style. Thank you for choosing PUFFIT!
Best regards,
PUFFIT Customer Support Team
I have bought 3 Puffit products so far…
I have bought 3 Puffit products so far and all amazing quality. Both me and my daughter have the puffer coats and they are really warm but also waterproof. I have a jacket which is also waterproof and had so many compliments on also.
1 September 2026
Unprompted review
Reply from PUFFIT
Hi Janine,
Thank you so much for your continued support! Three PUFFIT pieces already — we absolutely love hearing that.
We’re thrilled that both you and your daughter are enjoying the warmth and wet-weather performance of the puffer coats, and that your jacket has been getting plenty of compliments too. We hope you both continue to enjoy them!
Best regards,
PUFFIT Customer Support Team
Realy poor quality
Realy poor quality, The shipping takes very long and the item came in realy wrinkley. Also it supposed to be oversized but for me (1.77) it looks like a realy strange model. To expensive for what you receive. Typical hyped insta product. And really expensive to return.
29 August 2026
Unprompted review
Reply from PUFFIT
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the quality, fit, and overall experience did not meet your expectations.
We appreciate your comments, as they help us better understand where we can continue improving both our products and customer experience.
Our customer service team will contact you directly by email to follow up on your case and provide further assistance.
Best regards,
PUFFIT Customer Support Team
Absolutely love my new rain jacket
26 June 2026
Unprompted review
Reply from PUFFIT
Hi Chelsea,
Thank you so much for your lovely feedback! We’re thrilled that you absolutely love your new rain jacket.
We hope it quickly becomes one of your favorite pieces for rainy days!
Best regards,
PUFFIT Customer Support Team
Worth the hype!
I was seeing this all over my social media feed and I finally gave in - and I’m so happy I did! It lived up to the hype! I got the Mocha Brown and it was rich and beautiful! The material is definitely waterproof and the zippers are well made! The best selling point that got me was the gigantic hood!! It’s one of a kind! I’m 5’2” and 120lbs and it fits great with that oversized feel and plenty of room for layers. After ordering it took 10 days to deliver to Canada. I love my Puffit!
3 September 2026
Unprompted review
Reply from PUFFIT
Hi Melissa,
Thank you so much for such an amazing review! We’re thrilled that your Mocha Brown jacket lived up to the hype and that you love the rich color, quality, and oversized fit.
And of course, we’re especially happy that the gigantic hood won you over! It’s great to hear that at 5’2” you still have plenty of room for layering while enjoying the oversized look. Thank you for giving PUFFIT a try!
Best regards,
PUFFIT Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.