Update:
Thank you for providing the requested information. We’ve now received your details and will contact you directly by email to review the delivery issue and assist you further.
We appreciate your cooperation and will continue following up with you there.

Hi there,
We’re very sorry to hear that your parcel appears to have been delivered to an address in London when you are located in Cheshire. We completely understand how concerning and frustrating this must be.
Unfortunately, based on the information currently available in your review, we haven’t been able to locate your order. We have therefore sent you a Request for Information through Trustpilot.
Once we receive your order details, our team will investigate the delivery information and contact you directly to provide further assistance and work toward a suitable resolution.
Thank you for bringing this to our attention. We’ll be happy to help as soon as we receive your information.
Best regards,
PUFFIT Customer Support Team