Urban Plant Life Reviews 

218
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderfully vast selection of healthy, beautiful plants, flowers, and containers, alongside the professional and helpful advice provided by the staff. Many consumers also appreciate the smooth online ordering process, well-packaged items, and the convenience of being able to easily collect their purchases. However, some customers also noted that delivery times could be excessively long, with packages occasionally taking several weeks to finally arrive at their homes. A few reviewers additionally experienced frustrating issues with high delivery fees or missing items within their shipments.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wonderful, healthy selection of plants and... See more

Staff

People report positive experiences with staff, frequently noting that team members are professional, polite,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and timely arrivals... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers express satisfaction with... See more

Quality

Users describe positive interactions with quality, noting that plants and garden equipment arrive healthy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I stay in Africa and wanted to send a friend a gift he would enjoy, so it was a gift voucher and the recipient bought the most exquisite plants and containers. Healthy plants! Communication through yo... See more

Company replied

Rated 5 out of 5 stars

Wonderful selection of plants that are clearly cared for before I got them. The staff are beyond helpful and I didn’t encounter any problems with my order. In fact they went out of their way to accomm... See more

Company replied

Rated 5 out of 5 stars

Great choice of all sort of beautiful plants. Very good compost and garden equipment. Nice atmosphere in the garden centre, feels like being on holiday away from city rush, yet being located in city... See more

Company replied

Rated 5 out of 5 stars

Good advice for bathroom plants, friendly and easy to deal with and very good selection of plants. Defo recommend. Tks

Company replied


Company details

  1. Garden Center

Written by the company

Urban Plant Life is the only established garden centre within Dublin city centre. Irish-owned and managed, Plant Life has been in business since the early 1980s providing plant maintenance and light landscaping work to Co Dublin. An urban oasis in the historic Liberties, we have products and plants to suit all of your gardening needs. We stock a large selection of indoor and outdoor plants. We also supply compost, planters and garden equipment such as tools, fencing and hanging baskets. We are located at 110-111 Cork Street, Dublin 8, D08 E1VN. For queries regarding quotes or product availability please email info@plantlife.ie or call 01 453 6201. We are members of SFA and the Dublin Chamber of Commerce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(218)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love our plants!!!

Love our plants!!!! helpful customer service

2 April 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Aoibhin,Thank you so much for your feedback and sorry for the delayed reply. We’re delighted to hear you love your plants and found our customer service helpful.

Rated 5 out of 5 stars

One of the coolest garden centres in…

One of the coolest garden centres in Dublin. Like a little botanic garden in the city. Staff lovely, plant choices amazing. 5 stars all the way

31 March 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Alan, Thank you so much for your lovely review, Your kind words mean a lot.

Rated 5 out of 5 stars

High quality products and quick…

High quality products and quick delivery.

10 March 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Eve, Thank you for your kind feedback. We’re glad you’re happy with the quality of our products and our fast delivery.

Rated 5 out of 5 stars

The best selection of carnivorous plants I found

A great spot in the city to get a wide range of plants and pots, etc. The only place I found to get a good variety of carnivorous plants.

The online order and pickup was quick and simple.

3 March 2025
Urban Plant Life logo

Reply from Urban Plant Life

Thank you so much for the lovely review. We’re delighted to hear you enjoyed our range of plants & pots and especially happy to be your go to for carnivorous plants! It’s great to know the online order and pickup process worked smoothly for you. Hope to see you again soon!

Rated 5 out of 5 stars

Great little shop

Good communication. Called when my order was ready and the plant itself was nice.

21 February 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi John, Thanks so much for your kind review. We're glad to hear the communication was smooth and that you were happy with your plant. Hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. V helpful advice and friendly staff

20 February 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Lu, Thank you for the lovely review! We're so pleased to hear you had an excellent experience at our garden centre. Your support means a lot to us and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Yet another excellent delivery from Urban Plant Life

Yet again, I'm delighted with the choice on the Urban Plant LIfe website and the the plants I chose.

They and the other gardening material ordered arrived speedily and in great shape.

17 February 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi Iseult, Thanks so much for the lovely review and sorry for the delay in getting back to you. We're really glad to hear you're happy with your order , it means a lot to us.
Thanks again for your continued support we truly appreciate it!

Rated 2 out of 5 stars

You charged us €20 to deliver

You charged us €20 to deliver, but the driver arrived earlier than arranged, and when we called them back, there was no answer. So the goods were posted to us in the end. Why couldn't you just have done that to begin with? And €20, you could've gotten a cab and/or a deliveroo to deliver the goods. Don't charge top dollar for a disappointing service

20 January 2025
Rated 5 out of 5 stars

Gift Voucher

I bought a gift voucher for my daughter and found the site efficient and easy to navigate. My daughter loves the store for the variety of 'plantlife' and the helpful staff.

14 December 2024
Rated 4 out of 5 stars

The plants arrived in good condition…

The plants arrived in good condition.... Was really hassle free, the delivery and the plant images was same as what I got.

What didn't work.
I didn't get confirmation email or in my spam folder. As it was my first time, I doubted the authenticity of the website and had to go to the shop to check if they got my order.

7 November 2024
Rated 5 out of 5 stars

Urban Plant staff could not be more…

Urban Plant staff could not be more helpful. I couldn't get parking near it so a very kind gentleman took my card and tapped it and brought out my purchase of compost to my car along with receipt. I am so grateful and went home to do some lovely planting.

17 November 2024
Unprompted review

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