Urban Plant Life Reviews 

218
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderfully vast selection of healthy, beautiful plants, flowers, and containers, alongside the professional and helpful advice provided by the staff. Many consumers also appreciate the smooth online ordering process, well-packaged items, and the convenience of being able to easily collect their purchases. However, some customers also noted that delivery times could be excessively long, with packages occasionally taking several weeks to finally arrive at their homes. A few reviewers additionally experienced frustrating issues with high delivery fees or missing items within their shipments.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wonderful, healthy selection of plants and... See more

Staff

People report positive experiences with staff, frequently noting that team members are professional, polite,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and timely arrivals... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers express satisfaction with... See more

Quality

Users describe positive interactions with quality, noting that plants and garden equipment arrive healthy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I stay in Africa and wanted to send a friend a gift he would enjoy, so it was a gift voucher and the recipient bought the most exquisite plants and containers. Healthy plants! Communication through yo... See more

Company replied

Rated 5 out of 5 stars

Wonderful selection of plants that are clearly cared for before I got them. The staff are beyond helpful and I didn’t encounter any problems with my order. In fact they went out of their way to accomm... See more

Company replied

Rated 5 out of 5 stars

Great choice of all sort of beautiful plants. Very good compost and garden equipment. Nice atmosphere in the garden centre, feels like being on holiday away from city rush, yet being located in city... See more

Company replied

Rated 5 out of 5 stars

Good advice for bathroom plants, friendly and easy to deal with and very good selection of plants. Defo recommend. Tks

Company replied


Company details

  1. Garden Center

Written by the company

Urban Plant Life is the only established garden centre within Dublin city centre. Irish-owned and managed, Plant Life has been in business since the early 1980s providing plant maintenance and light landscaping work to Co Dublin. An urban oasis in the historic Liberties, we have products and plants to suit all of your gardening needs. We stock a large selection of indoor and outdoor plants. We also supply compost, planters and garden equipment such as tools, fencing and hanging baskets. We are located at 110-111 Cork Street, Dublin 8, D08 E1VN. For queries regarding quotes or product availability please email info@plantlife.ie or call 01 453 6201. We are members of SFA and the Dublin Chamber of Commerce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.4

All reviews

(218)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Happy but could be better.

I am in general - happy. Unfortunately the one plant that naturally only has four leaves lost one in the transportation and the other is dying, but should survive, fingers crossed. The packaging could have been better. The other plant I got looks happy, healthy and beautiful. It took close to 3 weeks to be delivered even tho I stay in Dublin.

24 November 2025
Urban Plant Life logo

Reply from Urban Plant Life

Hi, Thank you for your review. We’re sorry for the delay with your order we had to source plants from our supplier in Holland. Regarding the condition of the plants on arrival, they were delivered via An Post and unfortunately, delicate plants can sometimes be damaged despite our best efforts to package them carefully. We’re glad to hear that your other plant arrived healthy and beautiful and we hope the one that was damaged recovers with a little tlc.

Rated 5 out of 5 stars

Delighted with the plants

Delighted with the plants, exactly what we were looking for. Very prompt delivery. Really want to buy lots more plants now.

18 November 2025
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Reply from Urban Plant Life

Thank you so much, Ruth! :) We're delighted to hear the plants were just what you wanted and that delivery was prompt.

Rated 1 out of 5 stars

Delays, mistakes and frustration

The order took three weeks to be delivered. I received a call telling me that some items were unavailable and suggesting changes in pot colours. They didn't mention there would be also changes in size. I received less articles than I ordered. I finally got a refund more than a week after the delivery, but the whole process was extremely frustrating. Never again.

14 November 2025
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Reply from Urban Plant Life

Hi Julia, Thank you for sharing your feedback. We are really sorry to hear about your experience and the frustration caused by the delays, unavailable items and changes to your order.

As I explained previously, our website is not updated in real time, so items may sometimes appear in stock online even if they are not currently available in the garden centre or from our suppliers.

We completely understand how disappointing it must have been to receive fewer items than expected and to wait longer than anticipated for a refund. Our garden centre manager was away at the time and I needed to check with her before issuing the refund. Thank you for your patience and we sincerely apologise for the delay.

Rated 5 out of 5 stars

Happy with my purchase

Quick delivery and the plants were great value too!

11 November 2025
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Reply from Urban Plant Life

Hi Kirsi, Thank you for your review! We’re glad you’re happy with your plants and the quick delivery.

Rated 4 out of 5 stars

Delivery expensive

Ease of ordering, not bad value tiny bit expensive. Plant was growing well, delivery very expensive as ye only deliver in Dublin. Any deliver guy on a bike would have done the run for €10 and be delighted, but I paid €20 which is a bit Irish. Otherwise good company good plant.

11 November 2025
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Reply from Urban Plant Life

Hi, thank you for your feedback. We’re glad you found the ordering easy and appreciate your comments on delivery costs, we’ll definitely keep them in mind.

Rated 5 out of 5 stars

As a designer I source alot of faux…

As a designer I source alot of faux plants and the quality of these are great! Was really impressed with look and price!

10 November 2025
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Reply from Urban Plant Life

Hi Julianne, Thank you for your kind words! We’re glad you’re impressed with the quality and value of our artifical plants, it means a lot coming from a designer :)

Rated 5 out of 5 stars

I made a purchase online and I am very satisfied 10…

I made a purchase online and within 10 minutes it was ready for collection.The service was very friendly and helpful . They have a very large selection of flowers.I wholeheartedly recommend this plant shop.😊🫶

31 October 2025
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Reply from Urban Plant Life

Hi Magdalena, thank you for your lovely review :) We’re glad you enjoyed the quick service, friendly team and wide plant selection. We really appreciate your recommendation.

Rated 1 out of 5 stars

Online order

I ordered a lot of plants online. I didn't even receive an acknowledgement. I had to check the money was gone from my account. It was. Eventually, I was able to chase the order up and it was sent out a week later. There was one plant where they sent the wrong plant, two missing. one covered in mealy bugs and one with mealy bug eggs. Communication with the company is awful. They do not seem to care. They have now refunded the missing plants. I'll have to go source them elsewhere but they refuse to refund the one they mixed up. Now, they say both plants are actually the same plant but both names are listed on the site and I already have two of the one they sent. I am not at all happy. Also, if you bought from them recently, check your plants and isolate them for a while before you put them with others. Now they are saying they called me. On the forth week they called me. After I told them email would be easier for me. And the call was to say they will not do anything for me. Just send the plant I ordered or refund me. This is so simple.

4 September 2025
Unprompted review
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Reply from Urban Plant Life

Hi Maggie, Thank you for your feedback. I’m sorry to hear you felt the communication was lacking. I did respond to your email promptly and our web order team also spoke with you by phone to help clarify things.
Regarding the plant you received: Cissus striata is the currently accepted scientific name, while Parthenocissus striata is an older synonym. They refer to the same species, the difference is purely taxonomic. The label on your plant was provided by the supplier and unfortunately, we don’t have control over which name they choose to use.I understand how this might have been confusing and I’m sorry for any frustration it caused. As for the mealybugs, could you please send us a photo of the plant showing the pests or eggs? We'll be happy to look into it further for you. You can email us at info@plantlife.ie
Edit: You sent us a photo of the plant you received and we’ve reviewed it. We can confirm that it is the correct plant you ordered: Cissus striata. The label says Parthenocissus striata, but it is in fact the same plant.

Rated 5 out of 5 stars

Urban decay turned into oasis of greenery.

I was surprised on arrival to the changes this company has made to a site that previously looked fit for demolition. It is now a plant lovers heaven. An example of urban renewal in motion. Fine selection of plants and tools. Prompt friendly service. Reasonable prices. Get down to Cork street and support this valuable urban plant store.

14 June 2025
Unprompted review
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Reply from Urban Plant Life

Hi Peter, Thank you for your kind review. We’re glad to hear you appreciated the changes we’ve made and were happy with the selection and service. Your support means a lot to us.

Rated 5 out of 5 stars

Many choices

Many choices, complete

12 September 2025
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Reply from Urban Plant Life

Thank you very much for the 5 star review

Rated 4 out of 5 stars

Good place to buy.good service

Good place to buy.good service

27 August 2025
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Reply from Urban Plant Life

Thank you for taking the time to leave a review. We're glad to hear you were happy with the service and found what you were looking for.

Rated 1 out of 5 stars

Infested plants!

The staff is wonderful, always offering honest advice. However, unfortunately as much as I liked going to Plant Life, I'll no longer purchase plants from them. I have a number of different plants, of which all that I got at Plant Life are infested with either mealy bugs or thrips! I've been using sprays, neem oil, alcohol, anything to get rid of the insects but it's time consuming and my other plants (not purchased at plant life) dont have any bugs. That gives me a clue, that it's not a coincidence that all plants from plant life come infected already. I'm caring for my plants and never experienced issues as such, but having every plant from the shop with the bugs, makes me not want to buy from them anymore.

16 August 2025
Unprompted review
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Reply from Urban Plant Life

Hi Margot, Thank you so much for your kind words about our staff, we really appreciate your feedback. We're sorry to hear about the pest issues with your plants. While all our plants come from a reputable Dutch supplier and are quality checked on arrival, it's possible you purchased one of our ex-rental plants, which can occasionally carry a higher risk despite our efforts to refresh and inspect them. Pest reports are very rare, so we’re sorry to hear this impacted your collection. We'd really appreciate the chance to make it right please feel free to email us at info@plantlife.ie and we’ll do our best to help.

Rated 5 out of 5 stars

This place is a paradise for indoor plants.

This place is a paradise for indoor plants, great selection and variety. Very helpfull staff .

23 July 2025
Unprompted review
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Reply from Urban Plant Life

Hi Rhona, Thank you so much for your kind words. We're glad you enjoyed our plant selection and found our staff helpful. Hope to see you again soon! :)

Rated 4 out of 5 stars

Much sought after plants were not only…

Much sought after plants were not only available but healthy, inexpensive and delivered on time. I held back one star due to delivery cost but perhaps it was necessary. Nevertheless it was a very positive experience & can certainly recommend. Many thanks

11 July 2025
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Reply from Urban Plant Life

Thank you so much for your kind words and feedback.

Rated 5 out of 5 stars

Classy plants! And very pleasant to deal with.

Classy plants!

10 July 2025
Unprompted review
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Reply from Urban Plant Life

Hi Ann, Thank you so much for the lovely review. We're delighted to hear you’re happy with your plants and had a pleasant experience with us. We really appreciate your support.

Rated 1 out of 5 stars

Never again.

Visited last Saturday afternoon.
Was chatting with a floor staff member. Getting great advice on my new garden. I didn't know what plants to buy so was showing him a photo of my garden on the phone. Then from nowhere this old man I assume his manager appeared saying to the staff member to get away from me. It was awful. I have no idea what was the thinking behind it. But the employee looked shocked, as was I. Very strange experience and incredibly poor treatment of staff and in front of a customer. After that I left. I will buy my plants elsewhere. A few months ago i was there and there was another incident with another manager (i assume) a female sniping at an employee. So unnecessary. That was definitely my last visit. Plant shops are supposed to be chill!
Avoid.

28 June 2025
Unprompted review
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Reply from Urban Plant Life

Hi magpie, thank you for your feedback. We're sorry to hear about your experience. Unfortunately, we’re unable to identify the situation based on the information provided and don’t recognise the incident as described. We take all concerns seriously and strive to create a respectful environment for both customers and staff. If you'd like to discuss this further, please feel free to contact us directly at info@plantlife.ie or 01 4536201

Rated 2 out of 5 stars

I ordered some plants online as they…

I ordered some plants online as they were not available in store, collected them after a week of receiving email, As they were stored under dest in the dark box and not watered flowers gone from all of them and leaves dried out. Last time I visited before we got shouted at for parking inside the gate even if there was no sign at the time to prevent me from doing so. Never going back. Shittiest customer service ever.

16 April 2025
Unprompted review
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Reply from Urban Plant Life

Hi Kamila, Thank you for taking the time to post your review. We apologise for the experience you had with both your order and your visit to our shop. It’s clear we didn’t meet your expectations and for that, we are very sorry. As for the parking situation, we understand your frustration and will make sure our signage is more visible going forward to avoid any confusion in the future.

Rated 5 out of 5 stars

Easy to collect.

7 April 2025
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Reply from Urban Plant Life

Thank you for your review! We’re glad you found it easy to collect from our store. We look forward to seeing you again soon.

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