Stayforlong Reviews 

Fast review of available hotels, with simple booking options including refundable reservation options.

First time using it, I was initially on Trivago, looking for a hotel stay for a nihht to break up a longer trip. A lot of other sites were showing hotels in the range of $200. Noticing one of our for $146 I was able to book the exact same hotel but another side was offering for much less. Definitely will use again!

Lovely refurbished room with a great location for what we wanted to do. Lovely bed and bedding. Polite and friendly staff. We found the hotel restaurant quite expensive with VAT & Service charge adding on. Unfortunately despite being by the river, our window was frosted out as it overlooked scaffolding. But overall we enjoyed our stay.

We booked on our usual stay for long webpage and were charged in American funds. We are from Canada and told them their site advises they book in your currency to avoid currency exchange fees. After numerous calls on hold for hours and many emails to customer service, we got nowhere! They are great when bookings go right but very bad when you need customer service! Our recommendation is don’t use this site! You’re going to regret it!!!!

I booked through Stayforlong at short notice and paid an extra £17 for the prominently advertised “Refundable” option. The wording strongly suggested that the booking could be refunded, but when the hotel was unacceptable, Stayforlong repeatedly relied on the original non-refundable conditions and redirected me to a separate third-party claims process with much narrower coverage.

The hotel room was excessively hot, the window would not open, the TV did not work, there was a safety pin in the blinds, privacy was poor, and the general condition was far below what was advertised. No suitable alternative room was available, so I left within two hours.

I spent roughly two hours contacting support, being transferred repeatedly and having calls disconnect after long waits. Instead of resolving the issue, Stayforlong passed responsibility between the hotel, its booking partner and Refund Protect.

The presentation of the “Refundable” option felt is misleading and fraudulent. I would not book through Stayforlong again and strongly advise customers to read every linked condition before paying for their refund protection.

Always one of the cheapest for hotel prices a low deposit (non refundable) but other websites charge a lot more to give you flexibility. 😃

We found the Sentido Luna Vista Belek Hotel through Stay For Long and booked two rooms exclusively through their website. They had the lowest price and the most flexible conditions by far!The hotel was perfect for our family, located right by the sea. The Ultra All Inclusive food was abundant and delicious. The property is in perfect condition, cozy, and very clean.Special thanks to the friendly reception team—when our shower started leaking slightly, they fixed it immediately while we were at the beach.An excellent hotel and an amazing booking experience. Highly recommended!

Villa Asina , datca
What can we say , what a wonderful hotel .the hotel was full of Love , the staff were so amazing with everyone. The rooms are beautifully decorated / furnished and awesome views over to simi.The restaurant was better than any restaurant on datca front . One of the best meals we have ever eaten. Definitely going back . The owners couldn’t have been so more welcoming,a great couple. 🙏

I was looking on line and found a very good price with them

Fraudsters all the way. DO NOT BOOK WITH THESE. I booked for the 20th and they messages me on the 22nd to say there were finding alternative accommodation. Despite lots of email to say I’d rang the hotel who didn’t have the booking or availability

They are now questioning my refund.

Absolutely scam company.

A completely unprofessional company. I paid a deposit to reserve two rooms, but they only booked one. Was half the family supposed to go on vacation? On top of that, they don't answer messages and refuse to refund the deposit, even though they didn't provide the service I paid for. It’s a rip-off.

Your website noted that the transaction did not go through, it them prompted me to make the purchase as I was previously attempting. A few minutes later I get two email confirmations and confirmation of two transactions for the same trip.

Once I was able to find your information, your staff tells me that 'maybe' I can get a refund because I still made the transition that your website prompted me to do as it said 'the transaction was not processed '
Then later I get an email saying that I may only get company credit for YOUR mistake. I will not be using this company ever again

Do not trust this company and make sure you do your research. I booked accommodation in Playa Blanca Lanzarote with this company. I wanted a self catering option and was pleased when Stayforlong had rooms at the Hotel THB Royal and the SFL room description specifically stated the rooms had a self catering kitchen to allow guests to prepare meals. I made a reservation and paid a deposit. A few days later, a friend stated they wanted to join me on the holiday but he stated he had looked at the hotel's official website and the room descriptions and that only a mini fridge and kettle are provided and not a self catering kitchen. I checked the SFL website once more for the travel dates by doing a dummy booking and clicking on the the room description which still stated a full self catering kitchen was provided. I then emailed the TBH hotel directly and the response was that NO rooms at the hotel are self catering and no kitchens are provided, just a kettle and mini fridge. As we still wanted to travel, I re-booked a twin room for 2 people on half board basis. I then contacted SFL to highlight that they are misleading guests by stating the rooms had self catering kitchens which is not true and that I wanted to cancel my booking and have the deposit refunded as I was mislead by the SFL website accommodation description. I also advised that I had re-booked on a half board basis. I submitted the SFL customer support email with a screenshot of the hotels email and my SFL booking confirmation attached and waited weeks for a reply. The agent stated no record of my reservation existed with the booking reference I had quoted despite attaching a screenshot of the SFL booking confirmation. I was asked to respond with the correct reference number and replied with the booking reference number and confirmation screenshot once more as evidence. Days later I received a reply and was advised that my issue had been escalated to the correct department who would respond. Weeks have passed and no response received so I sent a reminder email but still no response has been received from SFL which is appalling customer service and feel I have been scammed out of my deposit. Can I also point out that if you ever do an accommodation search using the SFL search facility, the results can be very confusing, for example, booking accommodation in Lanzarote also displayed accommodation in resorts on the neighbouring canary islands. If someone is not aware of the location of the other destinations, they could end up reserving accommodation on a completely different island. This also happens when you try and book accommodation in the Greek islands. This needs to be sorted by SFL technical team. I hope SFL read this review and refund my deposit and if they do not, I shall also be cancelling the half board reservation which was made without a deposit being required. UPDATE- as requested, I have sent the reservation details to SFL via the private message request. I shall await the outcome but I have been waiting for a resolution since May 2026

Hotel was found quickly, all confirmed n sorted very quickly as well , I am happy with results , thank u

They overcharged me initially twice the reservation amount and I am currently still waiting for the money after more than one month.

This is a scam, not a travel startup.
Suggest to everyone to do not book with them never!

We stayed at MY DREAM HOTEL, MARMARIS, TURKEY. Staff weren't polite, we asked to change our room they wouldn't change rooms, breakfast were very poor and swimming were too deep not children friendly. We stayed for 16nights.

place was in a great location, food was good staff was helpful. I would have given it 5 stars but the air in my room wasn't working well, but they did move me to a different room with and ocean view but I was coming home from 3 months in Costa Rica so I had 3 suitcases unpacked full of stuff I had to move and the staff did help it was just a pain. I would definitely stay there again and would have given it 4 1/2 stars instead of 4 but that wasn't an option

Everything was fine

Stayforlong was there when i needed them during the booking process.

Booking process was simple with best pricing for hotel stay. Rooms were as booked and check in made simple.