Excellent brand, I now own quite a few different Stylpro products. Their customer service is excellent. I had a faulty LED mask, emailed them on Saturday and I was contacted, and a replacement order... See more
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Welcome to STYLPRO by STYLIDEAS
Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.
STYLIDEAS brands include:
STYLPRO Beauty STYLFILE Nailcare
We want to make beauty effortless.
STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.
STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.
United Kingdom
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Excellent customer service, especially from Lorraine who helped me out with an issue I was having. The LED mask is also an amazing product that I would 100% recommend! Thank you so much
Reply from STYLPRO by STYLIDEAS
Great mask, I've really seen an improvement in my skin and complexion since buying it one year ago. Unfortunately mine developed a fault and some of the LED's stopped working. I emailed STYLPRO and after sending some information and photo's of the issue, they issued me with a replacement. Excellent customer service and a great product 👍🏻
Reply from STYLPRO by STYLIDEAS
My LED face mask developed a fault. I e-mailed customer service and after providing some details they sent out a replacement. Great customer service and happy to get a replacement very quickly, without any hassle.
Reply from STYLPRO by STYLIDEAS
Great company to deal with. After a year my LED face mask had a fault I contacted customer services and it was dealt with and rectified within minutes. So impressed. Will definitely purchase one of their great products again.
Reply from STYLPRO by STYLIDEAS
My LED mask went faulty and Lorraine and the team were quick to send out a replacement!
Reply from STYLPRO by STYLIDEAS
Fantastic response from team when I had a fault
Reply from STYLPRO by STYLIDEAS
The process to replace my Led face mask was quick & easy.
Reply from STYLPRO by STYLIDEAS
I had an issue with the controller of my Wavelength LED Face Mask shortly after receiving it. I contacted STYLPRO, and they handled the situation quickly and professionally.
They arranged a replacement without any hassle, and I have now received the new product, which works perfectly.
Thank you to Lorraine and the STYLPRO team for the excellent customer service. I’m very happy with how everything was handled.
Reply from STYLPRO by STYLIDEAS
Our received my order very quickly, didn't need to contact customer service. Will definitely use tgis company again.
Reply from STYLPRO by STYLIDEAS
I adore this mask!
The glow it gives me is unreal! My skin looks amazing-I’m addicted!
Reply from STYLPRO by STYLIDEAS
I had an issue with the mask I emailed the customer service and sorted me out with replacement but I think the mask needs to be more stronger as the wire is sticking out little bit maybe make it bit bigger so the whole body can fit
Reply from STYLPRO by STYLIDEAS
Fantastic customer service!
I had an issue with my mask a few months after use, I contacted Stylpro and Lorraine rectified the issue with a replacement product in no time!
This mask is changing my skin, love the glow and evenness I am getting from it!
Reply from STYLPRO by STYLIDEAS
I absolutely love my LED face mask and use it at least 3 times a week. It makes my skin look almost glowy and balanced. The mask stopped working after around 6 months, so I emailed STYLPRO and they asked for a few details (including a video of what was not working), and immediately sent me a new one out! The team were very helpful and friendly and I would absolutely recommend.
Reply from STYLPRO by STYLIDEAS
DO NOT BUY. I used it, as per the instructions, in Dec and Jan this year, then at the beginning of Feb, I noticed lumps appearing on my chin. I stopped using it, obviously, and it is now August and still scarred. So I paid £100 to make my skin worse, basically! Company did not care when I complained, as I bought it from Boots!? Joke.
Update, they actually contacted me after posting this review, it's amazing what bad publicity does!!! Still the same story, sadly. Due to my age, stated that retinol use must have caused this scarring, even though I have never used the stuff! Rude and extremely presumptuous! Unsure as to why they even bothered contacting me again tbh?!!
Reply from STYLPRO by STYLIDEAS
Reply from STYLPRO by STYLIDEAS
The brush I ordered had no problems it was just the diameter of the barrel was just too big for my short hair only reason I had to return it. Emailed as the refund was taking a long time. They looked into it and it seemed that the carrier had lost it but the refund was then done very promptly and I would have no hesitation in dealing with this company again. I cannot say anything on how the hot brush worked has I did not actually use it.
Reply from STYLPRO by STYLIDEAS
Great customer service and warranty works amazing. I have three products and will continue to buy from Stylpro!
Reply from STYLPRO by STYLIDEAS
I absolutely love my Style Pro wavelength LED face mask. I’ve tried a few products in this area, and I honestly think this is one of the best I’ve used. The quality is excellent, especially considering the price it’s much more affordable than many similar products on the market, but I don’t feel like I’ve compromised on quality.
What has really impressed me, though, is the company itself. Their customer service is genuinely exceptional. They are friendly, helpful, responsive and actually seem to care about their customers, which is becoming increasingly rare.
I’m always a little cautious about leaving reviews because I think they should be honest and balanced, but I can genuinely say that I’ve been really impressed with both the product and the company. For the price, I think the Style Pro face mask offers fantastic value, and I would happily recommend it to anyone considering one.
Brilliant product, brilliant company and possibly the best customer service I’ve experienced. Five stars from me!
Reply from STYLPRO by STYLIDEAS
Reply from STYLPRO by STYLIDEAS
Super responsive customer support and speedy replacement sent when my LED mask stopped working.
Reply from STYLPRO by STYLIDEAS
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