STYLPRO by STYLIDEAS Reviews 

543
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive support team for being extremely helpful and quickly sending out replacements when unexpected issues arise. Consumers note that shopping is wonderfully easy and that items like the LED face masks deliver fantastic results for their daily skincare routines. Some people were dissatisfied with product quality and durability, noting that certain devices completely stopped working after just a few months of light use. A few other people also felt that certain beauty tools failed to charge or heat properly during their normal skincare treatments.

What people talk about most

Product

Consumers find product to be positive, highlighting how the LED masks make skin look glowy and balanced.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support team as friendly, helpful,... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Service

Users describe positive interactions with service, highlighting fast and hassle-free replacements for faulty... See more

Response time

Customers consistently note positive experiences with response time, highlighting how quickly their issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent brand, I now own quite a few different Stylpro products. Their customer service is excellent. I had a faulty LED mask, emailed them on Saturday and I was contacted, and a replacement order... See more

Company replied

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

It's very honest and great brand, you definitely can trust them. The prices are good and the quality is great. You can never be worried about warranty, their customer service is incredibly perfect, h... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(543)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, especially from Lorraine who helped me out with an issue I was having. The LED mask is also an amazing product that I would 100% recommend! Thank you so much

3 September 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and love your mask! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com❤️

Rated 5 out of 5 stars

Great mask and great customer service!

Great mask, I've really seen an improvement in my skin and complexion since buying it one year ago. Unfortunately mine developed a fault and some of the LED's stopped working. I emailed STYLPRO and after sending some information and photo's of the issue, they issued me with a replacement. Excellent customer service and a great product 👍🏻

3 September 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly and a replacement is on the way! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com ❤️

Rated 5 out of 5 stars

My LED face mask developed a fault

My LED face mask developed a fault. I e-mailed customer service and after providing some details they sent out a replacement. Great customer service and happy to get a replacement very quickly, without any hassle.

2 September 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com ❤️

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. After a year my LED face mask had a fault I contacted customer services and it was dealt with and rectified within minutes. So impressed. Will definitely purchase one of their great products again.

2 September 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com ❤️

Rated 5 out of 5 stars

Mask replacement

My LED mask went faulty and Lorraine and the team were quick to send out a replacement!

28 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com ❤️

Rated 5 out of 5 stars

Fantastic response from team when I had…

Fantastic response from team when I had a fault

28 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at customercare@stylideas.com ❤️

Rated 5 out of 5 stars

Stylideas customer service was outstanding

The process to replace my Led face mask was quick & easy.

24 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

I had an issue with the controller of Wavelenght LED Face Mask

I had an issue with the controller of my Wavelength LED Face Mask shortly after receiving it. I contacted STYLPRO, and they handled the situation quickly and professionally.

They arranged a replacement without any hassle, and I have now received the new product, which works perfectly.

Thank you to Lorraine and the STYLPRO team for the excellent customer service. I’m very happy with how everything was handled.

25 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it!❤️

Rated 5 out of 5 stars

Our received my order very quickly

Our received my order very quickly, didn't need to contact customer service. Will definitely use tgis company again.

10 August 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that you received your order quickly! If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

I adore this mask

I adore this mask!
The glow it gives me is unreal! My skin looks amazing-I’m addicted!

18 August 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear this and will pass your feedback onto our product team! If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

I had an issue with the mask I emailed…

I had an issue with the mask I emailed the customer service and sorted me out with replacement but I think the mask needs to be more stronger as the wire is sticking out little bit maybe make it bit bigger so the whole body can fit

17 August 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly and you received your replacement. Your feedback has been passed onto our product team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service!
I had an issue with my mask a few months after use, I contacted Stylpro and Lorraine rectified the issue with a replacement product in no time!

This mask is changing my skin, love the glow and evenness I am getting from it!

18 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly and you received your replacement! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Very helpful!

I absolutely love my LED face mask and use it at least 3 times a week. It makes my skin look almost glowy and balanced. The mask stopped working after around 6 months, so I emailed STYLPRO and they asked for a few details (including a video of what was not working), and immediately sent me a new one out! The team were very helpful and friendly and I would absolutely recommend.

10 August 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. I used it, as per the instructions, in Dec and Jan this year, then at the beginning of Feb, I noticed lumps appearing on my chin. I stopped using it, obviously, and it is now August and still scarred. So I paid £100 to make my skin worse, basically! Company did not care when I complained, as I bought it from Boots!? Joke.
Update, they actually contacted me after posting this review, it's amazing what bad publicity does!!! Still the same story, sadly. Due to my age, stated that retinol use must have caused this scarring, even though I have never used the stuff! Rude and extremely presumptuous! Unsure as to why they even bothered contacting me again tbh?!!

15 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you for taking the time to leave a review - we're so sorry to hear that you're unhappy with your purchase and have noticed your skin becoming worse. We've sent an email over to you, and would kindly ask that you take a look when you get a spare moment. If you're unable to see it, please double check in your junk/spam folder.

Rated 5 out of 5 stars

Swift replacement of faulty device.

Swift replacement of faulty device.

31 July 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Very prompt with replies to emails

The brush I ordered had no problems it was just the diameter of the barrel was just too big for my short hair only reason I had to return it. Emailed as the refund was taking a long time. They looked into it and it seemed that the carrier had lost it but the refund was then done very promptly and I would have no hesitation in dealing with this company again. I cannot say anything on how the hot brush worked has I did not actually use it.

20 July 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and received your refund quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Great products and customer service

Great customer service and warranty works amazing. I have three products and will continue to buy from Stylpro!

13 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that you had a good experience and love our products! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Fantastic product and outstanding customer service

I absolutely love my Style Pro wavelength LED face mask. I’ve tried a few products in this area, and I honestly think this is one of the best I’ve used. The quality is excellent, especially considering the price it’s much more affordable than many similar products on the market, but I don’t feel like I’ve compromised on quality.

What has really impressed me, though, is the company itself. Their customer service is genuinely exceptional. They are friendly, helpful, responsive and actually seem to care about their customers, which is becoming increasingly rare.

I’m always a little cautious about leaving reviews because I think they should be honest and balanced, but I can genuinely say that I’ve been really impressed with both the product and the company. For the price, I think the Style Pro face mask offers fantastic value, and I would happily recommend it to anyone considering one.

Brilliant product, brilliant company and possibly the best customer service I’ve experienced. Five stars from me!

13 August 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that you had a great experience with our brand and our customer care team. We’ll be sure to pass your kind words on to the team. Thank you again for your support and for choosing STYLPRO. We really appreciate it!❤️

Rated 5 out of 5 stars

Very helpful and easy to deal with.

Very helpful and easy to deal with.

5 August 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you for taking the time to leave a review! We're so pleased to hear you had a good experience. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Excellent Customer Support

Super responsive customer support and speedy replacement sent when my LED mask stopped working.

28 July 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

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