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Review summary

Created with AI, based on recent reviews

Evaluating 297 reviews, most reviewers were let down by their experience overall. Many people reported extremely poor customer service, often finding it unhelpful, difficult to reach a live person, and experiencing chats being abruptly ended or requests for supervisors being denied. Reviewers also experienced significant service disruptions, including buffering, frozen screens, being kicked off the service, and missing content they paid to watch. Customers frequently encountered unexpected charges, such as being billed for full subscriptions after purchasing a one-day pass, or recurring charges despite attempts to cancel. Many felt the service was expensive and not worth the cost, especially given the frequent issues and poor support.

What people talk about most

Service

People report negative experiences with service, with many expressing disappointment and frustration.... See more

Customer service

Users describe negative interactions with customer service, often citing that agents are unhelpful, rude, and... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over unexpected... See more

Price

Customers had negative experiences with price, frequently reporting unexpected and increased charges for... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting unauthorized or unexpected charges,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company should be reported to the ftc. Their service is expensive, their website rarely works, they promise to credit accounts when customers paused services for $5 to watch during recording. W... See more

Rated 1 out of 5 stars

I had canceled my paid service since November last year. However I just discovered on my CC statement I am still being charged. My account was not used since November. I am completed disappointed... See more

Rated 1 out of 5 stars

My husband got the day pass for $4.99. He was clearly told that the pass would expire in 24 hours. He watched the game and noticed a few days later he was charged about $50 instead. He contacted Sling... See more

Rated 1 out of 5 stars

Was suppose to be free trial they took my $60 I called ti cancel next day and since the tv was on for an hour they won’t do anything about it they just kept my money. I chatted with Ricardo and contin... See more


Company details

  1. Telecommunications Service Provider
  2. Hobby Store
  3. TV store

Information provided by various external sources

Sling TV lets you stream your favorite live shows and on-demand entertainment, without the long-term contracts and hidden fees. Get the channels you want, top features like video replay, and the freedom to cancel easily online — all for a simple low price.


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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1.2

All reviews

(2,662)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sling makes it almost impossible for…

Sling makes it almost impossible for you to cancel your subscription so I ended up having to take another month and I can’t even get my channels on Customer Service keeps saying it’s my fault I can’t help it their app isn’t connecting to the Internet on my TV every other app I have is so I wanted my money back for the last since the 13th they basically told me to shove it

12 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the day pass specifically to…

I ordered the day pass specifically to watch the Brewers game. Tried to watch and it was unavailable and I cannot cancel a day pass. Very disappointed. Will tell friends and family to avoid being ripped off by sling

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Sling is Taking My Money but Preventing Me Access!

I have been a Sling subscriber for a year now, and all of the sudden, they are blocking me from accessing the website and the app. I have paid my bill consistently, yet they are not providing me with access to the service--how can this be legal?! There is no customer service phone number to access. I tried contacting their parent company, Dish, because they have a customer service line, but they refused to help me.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Doesnt matter what you wanna watch it…

Doesnt matter what you wanna watch it basically the same on every channel and that channel is the load screen. 1gb connection using ethernet cord still about 5mins/hr of load screen its worse at peak times. After 8 hrs it wont let you watch sling for longer than 1hr without interrupting your show or having to close out of sling and reopen it. They will also claim you get access to mainstream sports but only get reruns. You cant watch any important final match sport (world cup,superbowl,nba final game) none of witch is played live. Every channel on sling can be watched for free on other nonpaying apps. I do not reccomend wasting you time and money on this scam company.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

I canceled my service in June and I…

I canceled my service in June and I have an email to prove it. I was charged to renew in July. They would not give me a refund for various reasons such as I had watched something in July. I thought I was watching the free stream. I never watched the free stream before so I didn’t know what was available on it. Customer service was horrible and didn’t resolve anything. They just spam send the terms and conditions and ignore requests. Unethical company and they should be held responsible. They also don’t let you delete your payment method. Will never return.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Sling TV has a Scam going

Sling TV has a Scam going, They wait until you cancel because they actually have NO NFL! Then they restart your subscription and see how long it takes you to Notice. Then will only refund 1 month after you catch them steeling from you. I am battling them with My bank for a $381.00 Refund for fraudulent charges to my Credit Card. You are better off with NO TV!!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Signed up for a plan that said what I wanted was included, it wasn't. Been signed up less than 24 hours and they refuse to refund. Never again.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid Do not sign up pay extra for another…

Do not sign up pay extra for another service. Sling doesn't let you do that!

What does 2 years of a true sling customer who never ever ever writes reviews? Avoid at all cost. There is zero customer support, they have zero clue what they are talking about and have zero empowerment to do anything. I honestly don't think they are even trained at all.

I have been with sling for two years. In January I was notified my plan was increasing. Great not a problem, so I decided to downgrade to a lower plan from $50 to $45 All good! Really...
January $45
Feb $45
March $45
April $45
May $45
June $51.40

So I went to the support spoke to two agents one named Khalil Baron plus a supervisor named silver. I do have three transcripts downloaded to prove it was a real experience.

I asked why was I charged $5 more this month?

Answer...taxes

I asked why then was this not charged since January?

They said oh this is a one time charge next month it will be $45 again

I said ok was their a policy change? I did not receive formal written communication.

They said... this is the policy and next month it will be back to 45.

Ok so I checked my billing dashboard. Next months charges $51.40

So back onto chat and asked for a supervisor.
Waited 9 minutes. I said can I speak to supervisor and I got one. So I asked please tell me why I'm being charged $51.40 and not my usual since Jan 30th $45.
Silver the manager explained it's taxes and I asked again what has changed since Jan 30th. He said in order not be charged you need to file tax exemption? I said tax exemption?!!! Tell me what what has changed since Jan 30th? He said you updated your payment method from a card that expired and I said yes same address same state same everything so again why the extra charge.

It went from its just a one time charge to it's our policy to you need tax exemption to because your updated your reimbursement.

I have three transcripts in hand. It's a joke. I originally downgraded not to pay $50 to end up paying $51 for the basic package less channels and the absolute horrendous user interface.

Look, I'll be honest they seem to not care if you want to cancel services at all really there was zero sentiment to the contrary. In fact I think it's their policy to churn and burn.

There is better services out there and for better value. Pay more for less headaches and zero surprises.
Do not go with sling tv I regret it! Don't believe the marketing I'm a marketing consultant for brands online. Avoid at all costs it's not worth the stress!!!!!!!!!!!

I'll be cancelling at the end of the month it's not about the $5 it's a principal and for that $5 they have lost my service and trust for good period end of story a absolutely horrible business model that will soon be the end of what they built as an alternative to the others with customer care and flexibility.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

If I could get them a zero star I would. Poor customer service they change things without them notifying you. You can no longer talk to them on the phone if you have a problem only chat and its no better. TV service never works right.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

If you want to watch the World Cup do…

If you want to watch the World Cup do not use sling with fiber optic internet they deliver a mine craft like experience to the game. They have so much lag, bad loading speed constantly and so hard to watch. Not to mention terrible customer service. Any other provider is worth the money sling is a scam.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Slang is worse than the plague

Slang is worse than the plague. Avoid this company at all cost. it’s like the old song Hotel California. You can check in but you can never check out. Pay for a $4.99 three days subscription and the next thing you know they’re charging you over $40. When you complain to them over a chat, they tell you there are no refunds. I’m surprised Amazon is associated with them. When you bring the issues that you were having, Amazon tells you to bring the issues up with Sling. Amazon is no help at all the bottom line, stay away from this company.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service with…

Horrible customer service with misleading terms that don’t provide the customer with needed information about the plan. Unwilling to listen to concerns and ultimately designed to provide subpar services.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

No refund of charges past cancelation date

I canceled service on May 24, 2026. I was told service would end on June 1. On June 12, SLING charged another $45.99. I was told that because an IPAD used SLING (which I do have Free Form SLING), I will be charged for the month of June and service will continue until July 12th!!
To the unsuspecting consumer of SLING, I urge you to delete SLING across all devices. Do it immediately after they give you the END DATE. Otherwise, you will be swindled-as I was.
This review need NO STARS!

23 May 2026
Unprompted review
Rated 1 out of 5 stars

No Full World Cup Coverage and No Phone Support

I subscribe to Sling Blue, Sling Orange, and the Sports package, yet many FIFA World Cup matches are still unavailable to watch. It's hard to understand why the world's biggest sporting event isn't fully accessible despite paying for all of Sling's major packages.

What's even more frustrating is the lack of phone support. When I contacted customer service via chat and asked if there was a number I could call to speak with a representative, I was told there wasn't. For a company providing a paid television service, having no option to speak with customer support by phone is extremely disappointing.

Overall, the combination of incomplete sports coverage and limited customer support has been very frustrating.

I've cancelled my service. Not worth my money.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I did not receive notification of my…

I did not receive notification of my renewal. They charged me $64.99. As soon as I saw the charge I cancelled my subscription and asked for a refund since it was within a month. they will not refund me. this is bad customer service. I will not be recommending Sling to anyone.

2 May 2026
Unprompted review

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