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Boost Mobile Reviews 

30,959
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 16,324 reviews, reviewers had a great experience with this company. Many customers praise the staff for being helpful, professional, and friendly, making the setup process smooth and easy. People often highlight the excellent service quality, noting reliable connections and efficient processes. The pricing is frequently seen as very good and affordable, providing great value compared to other providers. However, some customers also noted concerns regarding pricing, particularly for loyal users who felt new plans were less affordable or lacked deals. Some people were dissatisfied with customer service, experiencing issues like unexplained fees, unhelpful phone support, or difficulties resolving complex problems and identity verification.

What people talk about most

Service

Clients share ambiguous opinions on service, with many expressing significant dissatisfaction due to issues... See more

Staff

Customers had positive experiences with staff, with many reviewers describing employees as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction,... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction with affordable... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The BoostMobile representative was nice and helpful , but she added to many accessories to my phone that I wasn't asking for, I just wanted to pay the least amount of money for the free A16-5G phone,... See more

Rated 4 out of 5 stars

Pricing and initial sign up was great, but I am looking at getting a new phone but selection is slim and pricing is a bit high. I will probably get a new phone from another source

Rated 4 out of 5 stars

Your staff at the Concord, CA store on Monument Blvd. was incredible! They did a great job getting us back with Boost, and selecting a Samsung phone too!

Rated 3 out of 5 stars

I dont like after being a “loyal customer” for over 8 yrs, that if now I want a new phone I have to upgrade to the unlimited plan thats $60 month per line. I have been with Boost because of the afford... See more



Company details

  1. Cell Phone Store
  2. Mobile Network Operator
  3. Telecommunications Service Provider
  4. Telephone Company

About Boost Mobile

Written by the company

30-DAY MONEY-BACK GUARANTEE

Written by the company

No chance of regret over here. Coverage without compromise. See how far you can go with Boost risk-free for 30 days.
Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.

Boost Mobile Plans For Every Budget. All With Unlimited Talk, Text & Data.

Plans Starting at $25/mo. No Contract Required!
Unlimited talk, text, and data. 30GB Premium Data.

Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.

Person smiling with Boost Mobile Branding Built for What's Ahead

Get tomorrow's tech today. We’ll keep building next-gen innovations that push the industry forward. You’re not just switching carriers — you’re signing on for what’s next.

5G That Doesn't Quit & Coverage That Won't Compromise

With access to thousands of towers nationwide, you get reliable coverage wherever life takes you. No compromises. Our hybrid model pairs next-gen wireless tech with one of America’s award-winning networks. It’s underdog hustle with a heavyweight network you’d only expect from the big guys.

Risk-Free

No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!

Person smiling with Boost Mobile Branding Want the latest scoop?

Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.

Deals Phones Plans Bring Your Own Phone Main Page Network Connect On Social Media

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Contact info

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iPhone, Samsung, Prepaid Cell Phones and even FREE Phone Deals!

3.9

Great

TrustScore 4 out of 5

31K reviews

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3.9

All reviews

(30,959)

16,230 reviews in the last 12 months

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Rated 1 out of 5 stars

Global Talk & Text simply stopped…

Global Talk & Text simply stopped working. Boost Mobile is clueless on what the problem is or how to fix it. Am a longtime customer, but this issue has me looking for another provider.

17 July 2026
Unprompted review
Boost Mobile logo

Reply from Boost Mobile

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

Rated 5 out of 5 stars

Smooth Transition to Boost

It was a relatively smooth transfer of my and husband’s cell phone to Boost Mobile. The owner of the Boost store helped with the transition and we’re very happy.

10 July 2026
Rated 1 out of 5 stars

They lie to me

They lie to me

13 July 2026
Boost Mobile logo

Reply from Boost Mobile

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

Rated 5 out of 5 stars

Easier than we anticipated

Fairly painless. The associate was very knowledgeable and directed us how to disconnect from our previous carrier. We have not noticed any differences in service so we have no complaints.

3 July 2026

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