Scandiscents Reviews 

Incredible product. Best diffuser ive ever seen or used! Smells amazing, excellent customer service from the company. Overall extremely happy and about to purchase another one for my living area! Even got one for my car too. Best thing ive ever purchased by far.

I am genuinely disgusted by the way I have been treated by this company.

My order was initially delayed because one of the items I ordered was unavailable — something the company failed to inform me about. Had they communicated this to me, I could have made alternative arrangements much sooner.

Once I realised the order was not going to arrive in time, I contacted the company THREE TIMES yesterday asking them to CANCEL it, explaining very clearly that I was going on holiday and would not be at home to receive the delivery.

Those requests were ignored.

Despite my repeated requests to cancel, they proceeded with the order anyway.

What I find particularly unacceptable is that I was subsequently told they had upgraded the postage because the parcel “should have been delivered today” before I went away.

The tracking information shows that the parcel was only COLLECTED FROM THEM THIS MORNING — the very day they claim it was supposed to be delivered.

They were therefore fully aware yesterday, when I was repeatedly asking them to cancel the order, that it had not even been collected and that expecting it to be delivered within my required timeframe was completely unrealistic.

They had every opportunity to simply stop the order before it left them. Instead, my cancellation requests were ignored and the parcel was handed over for delivery this morning anyway.

I then repeatedly contacted them again today asking for this to be resolved and gave them a deadline to issue my refund before I contacted my card provider. That deadline also passed without a response.

Only afterwards did I finally receive an apology for the “lack of comms”, confirmation that Royal Mail had been asked to stop and return the parcel, and notification that my refund was being processed.

As a business owner myself, I completely understand that stock issues and occasional mistakes happen. This wasn’t simply a mistake. It was a catalogue of completely avoidable failures in communication.

An item wasn’t available — I wasn’t informed.

My order was delayed — I wasn’t informed.

I asked THREE TIMES for it to be cancelled before dispatch — I was ignored.

The parcel wasn’t even collected until the following morning — yet they still allowed it to leave despite knowing I had cancelled.

I then had to repeatedly chase for a response and refund.

The entire situation could have been avoided by somebody simply responding to my cancellation request and stopping a parcel that was still physically with them at the time I asked for it to be cancelled.

It should never take this much effort to get a company to acknowledge a perfectly clear cancellation request.

The whole experience has been unnecessarily stressful, frustrating and, in my opinion, completely unacceptable.

Based entirely on my personal experience, I would never order from this company again and certainly could not recommend them.

Potential customers can make their own decision, but I would strongly suggest taking my experience into consideration before placing an order.

Amazing product and customer service to match!

Have tried a few water diffusers and haven’t been satisfied with the strength of the smell so explored air based. It was hard to decide between two of the main brand but ended up picking Scandiscents as there are now cables and they look very stylish.

Ordered three and some oils and have been delighted with the result. The house really does smell like an expensive hotel now.

Had one small issue and James couldn’t have done more to resolve.

Will be buying lots more drom this company.

Good product but battery doesn't seem to last that long as it says in description.

I purchased 2 diffusers they arrived yesterday , both charged as directed for hours until they stopped flashing , put them on once yesterday , again this morning and gone to use again tonight and there both dead , what a waste of money and very dissapointed , i reasearched for ages before buying these , the battery life is shocking

Super excited to try the brand… the owner James helped me with a monumental mess up (turns out it was my own stupidity.. that’s another story) but he was so kind and understanding and I would recommend the brand to anyone. I will do a further update once I receive the product too but my experience thus far is 11/10 so I am super happy!

i was very sceptical about this oil diffuser OMG !!! the best and the cheapest on the market for the diffuser itself. If you have it gone through the day, you do have to charge it or overnight that is what I do. i would recommend the hotel collection oils as they are the nicest fragrance around the house? I have got others from here but definitely hotel is the way to go. I have just ordered some more.thankyou scandi scents for bringing this to the market. the best ever.😊👍

The products are amazing! Ive ordered twice now there that good!
The customer service is unbelievably good! I made an error by ordering a pre order so it wouldn't arrive in time for a birthday gift. Customer service went above and beyond and let me swap colours to ensure it would arrive in time for the birthday!

Oh my Giddy Aunt. What an amazing waterless diffuser. Really wished someone had told me about these before. I was on the look out for a water based diffuser and came across this little beauty. Oh I am smiling as I am writing this as I absolutely love it. Lovely packaging. Lovely elegant unit. So easy to use. It filled me rooms with the aroma. There are timer options and the fragrances last a long time. Delivery came as expected and customer service are top notch too. I would certainly purchase again.

I love the simplistic look and how the oils you choose make the home feel different and lovely! I had a problem with mine and it stopped working after one month. The Scandiscents team were easy to contact and gave me instructions on how to clean out any blockages. I followed them but the Halo diffuser refused to emit vapour although it was lighting up. I was then sent a new diffuser which arrived quickly. Absolutely brilliant service from Scandiscents and it is much appreciated.

I ordered the Halo home diffuser along with the inspired by collection. Unfortunately the package arrived by royal mail damaged and missing items. After a quick email exchange with Ann, she very quickly re-sent the missing items with absolutely no fuss. I can not rate their customer service highly enough - 6 stars. As for the diffuser, it quickly fills our lounge with gorgeous scents.

I had a small technical question regarding the operation of the diffuser. I contacted Scandiscents for advice and received excellent guidance as to its functions. The scents are wonderful and the diffuser itself powerfully distributes the scents across the room. Altogether a wonderful experience with a wonderful customer focused company.

Was really looking forward to getting my unit. It does work really well. However the battery does not perform as stated in the advertising. Even on the lowest settings the battery needs recharging every 12 hours or less. Such a shame

Edit. Tonight I have emailed James and he has responded very quickly. They will send a new unit to replace the faulty one. James said that I could keep the original one. However I want to send it back to them so they can see or find out what the issue is.

Now that’s what I call 100% customer service.

Purchased the Diffuser as well as some oils over two seperate orders. Only just received the diffuser and first impressions are that it's exactly what was described. Very quiet and efficient and dispurses the oil like magic even though I trialled it with some cheaper quality alternative oils that I had from my previous diffuser - not in the same league as Scandiscents!) Haven't yet received the Scandiscent oils as only purchased those only yesterday, however James in CS dealt with a minor issue I had that was entriely my own fault and resolved it quickly and without any hassle whatsoever at all. This company produces brillaint products and backs it all up with first class after sales service which is why they are so highly rated. Would highly recommned to anyone. Best diffuser I've personaly ever bought.

A fabulous product and great customer service
I especially love the oil which smells like halfeti it is gorgeous, everyone comments about how lovely my home smells xx
I would recommend all of their oils they all smell amazing.
The diffuser is great you charge it and can use it anywhere in your house 🥰

excellent customer service answered queries very quickly. the halo diffuser is lovely. it is slightly noisy but you get used to it . the smell it gives off fills my room quite nicely

Great products and outstanding customer service. There were some issues with one of the products I ordered but the team were incredibly supportive and resolved the issues promptly and without question. Thank you! Both the house and car diffusers are brilliant, the scents are clean, fresh and lasting. 10/10

I am delighted with the diffuser it’s small compact sleek and easy to use. The customer service and hollow up sets also exci have just ordered another one 🤩

I bought 3 diffusers, all of which leak. I rarely use them as such, as they damage furniture. I contacted customer services however they didnt really help. I’ve only really used one and it’s fully falling apart, I’m guessing due to the essential oil leaking all over the unit.

Well I had a problem with my diffuser not charging....by the way these diffusers are amazing 😍....but unfortunately after 6 Weeks it stopped charging correctly....I chat messaged which was brilliant....James was truly a star and they sending out a new one for me....it's really unbelievable as truly didn't expect that and how easy it was ...but I do believe it you honest and trust.... companies will do there best and in this case .... scandicents your amazing and I love your products..... thankyou James ....🥰❤️xxx