Flight Network Reviews 

Spam, they are keep booking flights which is not on airport schedule, becarfule, they are spam, Never trust any world from them, they transfer calles to Indian call center and keep waste your time by repeating same information. they booked me flight on SAS airlines, Turkish airport said to me they always keep book flight which not exist for more than 4 months now

We booked a flight with Flight Network. The details changed and they sent us the WRONG details- told us the time changed (which would have been fine so we didn’t cancel) but in fact the time AND date changed (to the day before so there was no possible way we could catch the flight). The email from them and their app showed the incorrect date. Had I not double checked direct with the Airline, we would have turned up for a flight that didn’t exist!
Now weeks later I am still waiting for my refund for their error. I get told “be patient”. Disgraceful service and I will be having to take things further.

Wasted my time through dishonesty and lack of care. Two months before departure, one of my return flights was cancelled by the airline. Flight network asked whether I consented to have new flights booked. I said yes. New flights were not booked. Before departing I spent hours enquiring, they said they need a response from the airline, but assured me that it will be resolved. While on layover, enquired again, same story, don't worry we'll get it done. While travelling, enquired again, same story. Enquired again, same story. The day before I had to leave, same story. I had to have the flight cancelled and luckily I had the liquid funds to buy a new ticket. They wasted hours and hours of my time, instead of admitting from the outset "we made a mistake that we can't fix, we'll refund you, please book your own new flight". They strung me along with promises, kept on transferring me and repeating information, never got back to me when they said they would, and soured my trip.

Do not trust. Flight cancelled, no refund received.
I booked a ticket through Flight Network because they were cheaper. However, the airline cancelled the flight, and Flight Network refuses to refund my money. Because I booked through an agent, the airline cannot help me directly. Beware of the low prices; their customer service is untrustworthy.

Terrible experience: Flight Network cancels bookings and finances itself with your money

I purchased flights in USD, the payment went through, and I received the confirmation. Hours later, they canceled the reservation. Their "solution" is a refund that takes almost a week. Because of this, the charge appears on my current statement before the closing date, but the refund won't show up until next month.

They are forcing me to pay for a service they never provided and leaving me with a negative (credit) balance in USD for the following month, effectively holding my money hostage. It is a dirty trick to finance themselves at the customer's expense. Do not buy here; always book directly with the airline.

I unwittingly booked a flight with this outfit. Turns out they made it quite difficult: expensive, no changes permitted, made it very difficult to find flight locator for my flight so I could check the booking, even sent an email several days in advance offering to check in for me - for a fee! Do NOT use them; find a reputable travel agent or book directly with airine

I was conned into using this website when searching for Turkish Airlines. It was impossible to connect with customer service. I checked on Trustpilot. I realised I had been scammed and have contacted my credit card company. I had to rebook the flight with Turkish Airlines.

FlightNetwork sent me a confirmation email stating that my flight had been changed. A week later, I discovered that nothing had actually been updated and my booking still showed the cancelled flight.

I then spent over an hour waiting for customer support, only to be connected to **Mamta G**, who was completely unable to resolve an issue caused by FlightNetwork's own failure. Instead of fixing the problem, I was left to deal with the consequences of their mistake.

Sending confirmation emails for changes that were never processed is unacceptable. I wasted hours because of their incompetence. Very disappointing service.

Booked flight for my 93yr old father-in-law through Flightnetwork. Flight delayed by 24hrs - cancellationinsurance taken, but no joy in claiming.
Tried to change the return date, no joy, they ill get back to you in 24 to 72hrs!!!!. Still waiting
My advice, don't take additional protection, they straight out said no compensation.
Most unhelpful call centre based in India.

Do not do it . Wast of time

It is difficult to overstate how much trust I have lost in Norwegian with their Flight network approach. They will do anything to make you pay more. Like making
It impossible to tjekin. Don't fly Norwegian!
1.2 rating on Trustpilot says it all

This company is NOT trustworthy. I purchased lounge passes and they are not valid nor affiliated with the airline or flight that I booked. In paid for services that I never received! When I contacted the Flight Network they deny that these lounge passes are not valid and deny that I am unable to use them and will not refund the $ accordingly my only recourse will be through my bank. STEER CLEAR of this company!!

appalling, dishonest. I booked a flexible ticket, was impossible to actually change it. They told me I had to speak to the airline, the airline confirmed that Flight Network were responsible. Hours to get through to customer service and even when you speak to someone they just keep you on hold. They come up with lots of different reasons why they can't make the change to fob you off. Do not buy from this company

Despite requesting the cancellation immediately after my purchase and receiving conflicting information from Flight Network, I have still not received my refund.
I would give them 0 if possible totally corrupt company. I have no idea how they get away with treating their customers so badly when things don’t go quite right. This is inevitable in the modern world and the mark of a good company is its customer service.
My experience has been one of poor customer service, inconsistent information, lack of transparency, and an incredibly frustrating process. I will never book through Flight Network again, and I strongly encourage others to think twice before using this company as a travel intermediary.

Unacceptable service! Cancelled flight ignored for weeks!!

was cancelled by the airline. I bought a FLEX ticket in May specifically to be protected, but Flight Network has completely ignored my refund request for over 4 days. Their chat support only gives automated robot answers and claims they cannot help, while their 'schedule change team' refuses to email me back. The airline cancelled the direct flight and tried to force me onto a 06:00 AM flight without my permission. I have formally demanded a full refund for the entire booking, but they are using delay tactics. Unacceptable behaviour. Avoid this company at all costs! I am now reclaiming my money through my bank

My experience with Flight Network has been extremely disappointing.

On May 19, I purchased Avianca tickets through Flight Network with a flexible fare. The very next day, May 20, I contacted their customer service via chat to cancel the flights and request a full refund, as allowed under the fare conditions.

After a lengthy discussion, the agent confirmed that my tickets had been canceled and told me I would receive a confirmation email. Instead, the following day I received an email stating the exact opposite—that they could not do anything and that the flights had not been canceled.

Because of this contradiction, I filed a dispute with my bank. The bank temporarily reversed the charge while investigating, but on June 29 they closed the case and charged my account again.

Today I contacted the bank to reopen the dispute. They advised me to contact Avianca directly and provided me with the reservation code they had received from Flight Network. Avianca confirmed that my name is associated with that reservation code, but that the itinerary has been canceled.

Despite requesting the cancellation immediately after my purchase and receiving conflicting information from Flight Network, I have still not received my refund.

My experience has been one of poor customer service, inconsistent information, lack of transparency, and an incredibly frustrating process. I will never book through Flight Network again, and I strongly encourage others to think twice before using this company as a travel intermediary.

Mi experiencia con Flight Network ha sido extremadamente decepcionante.

El 19 de mayo compré unos tiquetes de Avianca a través de Flight Network con una tarifa flexible. Al día siguiente, 20 de mayo, contacté a su servicio de atención al cliente por chat para cancelar los vuelos y solicitar el reembolso total, tal como permitían las condiciones de la tarifa.

Después de una larga discusión, el agente me confirmó que los tiquetes habían sido cancelados y que recibiría la confirmación por correo electrónico. Sin embargo, al día siguiente recibí un email diciendo exactamente lo contrario: que no podían hacer nada y que los vuelos no habían sido cancelados.

Ante esta contradicción, presenté un reclamo ante mi banco, que inicialmente revirtió el cargo mientras investigaba el caso. Sin embargo, el 29 de junio cerraron la investigación y volvieron a cargar el importe en mi cuenta.

Hoy intenté reabrir el caso y el banco me indicó que debía contactar directamente a Avianca. Me proporcionaron el código de reserva que Flight Network les había enviado. Para mi sorpresa, Avianca confirmó que mi nombre aparece asociado a ese código de reserva, pero que el itinerario figura como cancelado.

Hasta el día de hoy sigo sin recibir el reembolso correspondiente, a pesar de haber solicitado la cancelación inmediatamente después de la compra y de haber recibido información contradictoria por parte de Flight Network.

Mi experiencia ha sido de muy mala atención al cliente, falta de transparencia, información inconsistente y una gestión extremadamente frustrante. No volveré a comprar a través de Flight Network y recomiendo a quienes estén considerando usar este intermediario que lo piensen dos veces.

This is a horrible company. Their support team is a joke. They are absolutely useless when you’re stranded in a foreign airport and ask them for help when the airline says to call them since I bought my tickets from this company. They hang up the phone line on you and literally are helpless with any concerns you have. I ended up purchasing another ticket to get back home. Stay away from them, they are terrible

We booked a flight from Tel Aviv to Istanbul prior to the war. As a result of the war, the airlines cancelled our flight. In seeking the refund, they shorted us $300. I called and talked to their customer service about this. They said they would look into it. They did indicate that the insurance $100 wouldn't be refundable. I just received an email saying they will pay us another $137, but items like seat assignment and luggage might not be refundable. Incredibly stupid since they have the refund for those items from the airline. This is after 5 calls and 2 chats with them. We are still shorted. I'm guessing it is the profit they receive from the airlines.

Scam. AVOID AT ALL COSTS. They are a front for some other company - anointed a refund, they gladly refund you their $33 fee. But not the $ you paid for the ticket. SCAM!!!!!!!!!!!

19/05
After checking the booking confirmation I notice that they are missing the ATOL certificates, which is a legal requirement for sellers, SEE BELOW
This prove once more that these bookings are fake and scam

An ATOL Certificate
This certificate is important because it proves:
who is financially responsible,
whether the trip is protected,
what exactly is covered,
and what happens if the travel company fails.
The CAA says consumers should receive this as soon as payment is taken for a protected booking.
Official CAA guidance:
CAA – ATOL Certificate Guidance

Pure fraud.
Booking 1 (order 1123****122): My card was debited £321.54 for a booking that FlightNetwork later confirmed was “not confirmed / failed.” I was told the charge would automatically reverse within 72 hours, but it did not. I supplied bank ARN references and was later told by another agent that FlightNetwork had “not received the payment,” despite the funds already being debited.

Booking 2 (order 1121****297): Cancellation documentation contained incorrect details. I requested correction but received no response, which affected my ability to claim through the associated insurance provider.(Xcover- linkedand purchased through FlightNetwork)

I have spent weeks in chats, emails, calls and bank disputes trying to resolve these issues, and have now escalated the matter to regulators and my card provider.

My advice: keep screenshots, check every document carefully, and pay with a card that offers strong dispute protection.

I am still fighting to get refunded. Contact your bank and TICO to raise a complaint. You won't get any response from FlightNetwork nor Xcover