Shorted Refund from Cancelled Flight Due to War
We booked a flight from Tel Aviv to Istanbul prior to the war. As a result of the war, the airlines cancelled our flight. In seeking the refund, they shorted us $300. I called and talked to their customer service about this. They said they would look into it. They did indicate that the insurance $100 wouldn't be refundable. I just received an email saying they will pay us another $137, but items like seat assignment and luggage might not be refundable. Incredibly stupid since they have the refund for those items from the airline. This is after 5 calls and 2 chats with them. We are still shorted. I'm guessing it is the profit they receive from the airlines.