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HomeExchange Reviews 

35,350
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,423 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the online platform for being exceptionally easy to use, highly reliable, and for offering a wonderful, cost-effective way to discover amazing new destinations around the world. Members truly love connecting with respectful hosts and guests, which makes every single holiday feel deeply personal, warm, and memorable. However, some people mentioned difficulties in finding available home exchanges in desired areas or securing desired stays despite having accumulated points. A few reviewers also noted occasional challenges with unexpected guest behavior or minor communication issues during their various hosting experiences.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting that the platform is very easy to... See more

Staff

Reviewers highlight positive aspects of staff, describing the team of specialists as understanding and... See more

Service

Users describe positive interactions with service, highlighting responsive support and smooth exchanges.... See more

Location

People report positive experiences with location, noting phenomenal choices and cozy houses around the world.... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting that it is a brilliant way of traveling for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Home Exchange! It’s such a wonderful concept, and the customer service is exceptional. (Just yesterday, I had an issue that was resolved with empathy and promptly!) Customer service was... See more

Company replied

Rated 5 out of 5 stars

We have been home exchangers for just over a year and have completed many exchanges in three continents. Every experience has been so positive and memorable. Several homes we’d like to return to. And... See more

Company replied

Rated 5 out of 5 stars

We've been using this website for home exchange for years. Its a brilliant way of going on holiday for a fraction of the price and staying in really nice houses. The community of house swappers are v... See more

Company replied

Rated 5 out of 5 stars

Home Exchange has opened doors to places we’ve always wanted to see: New Zealand, South America, Canada, Turks and Caicos and many destinations in the U.S. The people we’ve met through the exchange ar... See more

Company replied


Company details

  1. Homestay
  2. Holiday Accommodation Service
  3. Holiday Home
  4. Lodging
  5. Self-Catering Accommodation
  6. Tourist Attraction

Written by the company

HomeExchange is the world’s #1 home exchange community, with over 200,000 members in the United States, Spain, France, India, and 150 other countries across the globe! For over 30 years, our mission has been to promote a more responsible and accessible way to vacation. We believe that home exchange is the most authentic, humane, and responsible way to explore new places, cultures, and people. With our community, we are building the future of travel together, sharing the belief that home exchange is the most authentic, humane, and responsible way to discover new places, cultures, and people. Moreover, know that 99.7% of our exchanges are incident-free, giving members the confidence to open their homes to one another. By reading home exchange reviews, you can see firsthand the positive impact of home exchanges, helping to build an international network of travelers united by respect, sharing, and generosity. Our members are committed to practicing generosity, hospitality, and trust, creating meaningful connections with people across the globe. HomeExchange offers an opportunity to experience the world in the most genuine and responsible way possible. See all home swapping reviews from our members and discover how our trusted community experiences the world through authentic, responsible exchanges!

Our values at HomeExchange

Written by the company

1. Welcoming
We are proud to play a part in expanding the concept of home swapping worldwide. Together, we’ve created the world’s leading community, constantly embracing new members and new ways to experience the world.
2. Sharing
The HomeExchange community brings together people from diverse backgrounds, united by trust, respect, and generosity. We believe home exchange is not just a way to travel, but a way of living. We share homes, stories, memories, and recommendations, all to help guests make the most of their experience.
3. Caring
Caring offers trust and strengthens relationships. In our community, we not only care for our own family and home, but also for the well-being and happiness of our Exchange Partners. At HomeExchange, we ensure you experience a safe home exchange built on trust, respect, and caring.
4. Discovering
What brings us together is curiosity; the drive to explore and discover. With real homes and genuine hospitality, we want to create authentic journeys that build a strong community so you understand why home exchange is worth it.

The HomeExchange Guarantees

With you before, during and after your home exchange

With you before, during and after your home exchange
Our HomeExchange guarantees ensure you a successful home exchange. Just finalize your exchange and pack your bags, we'll take care of the rest! You can rest assured that we will be with you through any unforeseen circumstances. We want all the members of our community to be able to enjoy safe and satisfying home exchanges. With a HomeExchange membership, you’re covered for 12 months of exchanges. Assistance is available 24/7, and if issues arise, HomeExchange acts as a mediator. As a guest, you are entitled to compensation of up to $840/week if your host cancels and no alternative accommodation can be provided. Property damage is covered up to $1 million. As a host, a deposit of up to $500 covers minor damages, and theft is also covered. All these protections apply to finalized exchanges.

Contact info

Promotion box for HomeExchange

Unlimited house swaps with HomeExchange

Unlock unlimited travel opportunities thanks to authentic home swaps!

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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4.7

All reviews

(35,350)

12,878 reviews in the last 12 months

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Rated 4 out of 5 stars

Great platform!!

Great platform & concept.
What I love, the points system and the whole concept of how it works.
What I don’t like:
1- Annual membership cost is high
2- I’d love if you can include like airbnb a section for checkin & check out instructions that is only revealed a few days before checkin. It’s a lot of time to communicate check in & check out instructions to each individual group staying at your place.
3- Low response rate is nice info but not helpful, you have to message a minimum of 12 places to find something. Can we automate this? Send this message to every house that is available in Athens with points of 250 and below?? For example.
4- Can you get more points if you are a great host? For example you allow early check in/ late check out. Can we reword good hosts with something?

3 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Fantastic community and wonderful experiences!

Fantastic community of like-minded people who want to share their homes and great experiences. HE Collection is worth the added annual fee for the support and benefits received.

Every exchange has been enjoyable. As hosts, we have been impressed that our home is taken care of just like we would. As guests, we have been treated with the same warmth as if we were friends. Highly recommend HE!

3 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

The last exchanges we have hosted were successful

The last exchanges we have hosted were thoughtful guests and treated our home well. Conversations between us were quick and decisions reached.

We also benefited by being able to use a beach home to treat my husband to a visit to the ocean for one night.

3 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Everything perfect!

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Our experience with Homeexchange was…

Our experience with Homeexchange was great. Our first visitors left our house cleaner than they found it. I also invested in my home and got a few household jobs done which I’ve been meaning to do for ages and which I am so thrilled about now. It’s brilliant to have the motivation to make sure everything is working perfectly. We are looking forward to some great adventures with HE.

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Excellence

So convenient, easy to use, great choices, kind exchangers with whom we’ve made friends, we have recommended it to many people who have joined because of our experiences.

2 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

We love home exchange!!!!!!!

We have had amazing experiences staying in lovely homes and connecting with kind and generous hosts through Home Exchange. The model makes so much sense instead of supporting a model where people can change a community by charging money to stay in a house …

19 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

We are so enamored with home exchange…

We are so enamored with home exchange right now! We are happy with the service, the online app, and the clientele. It is easier to invite nice people to stay in your home - and avoid feeling like someone is profiting off the exchange; creating a better relationship between a host and a guest - and it opens the door for us to be able to travel and meet lovely people.

3 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Amazing app

Amazing app, truly recommend

3 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Thanks to HomeExchange I was able to…

Thanks to HomeExchange I was able to travel many places in the world And save a lot of money

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 4 out of 5 stars

helpful but unable to source similar…

Helpful but unable to source accommodate for us to where we booked that was cancelled by the host.

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

We enjoy homeexchange as hosts and…

We enjoy homeexchange as hosts and guests; very reliable and friendly.

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

The best part about HE

The best part about HE is that we get offers to places we may not have thought of going to. And it’s generally a real home experience, in a real part of a town, in a country where things are different from life as we generally live it.

23 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

We have had some wonderful exchanges…

We have had some wonderful exchanges with some lovely like minded people. I can highly recommend home exchange.

2 September 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 4 out of 5 stars

A great opportuniy to travel

Homeexchange offers a great opportunity of travelling like a local and feeling like at home.

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

Rated 5 out of 5 stars

Home Exchange Trust!

Home Exchange. Taste the words 😋
You’re not hiring a place as in other websites. You exchange your precious home and you are welcome in another family’s private home. Trust! And we all do respect that. Taking care of the apartment or house you will spend the next days or week or so are the essential task. And top of that you get to know a new neighborhood, a new region and new cities.
Hallelujah to that! Thank you so very much to the people of Home Exchange!

20 August 2026
HomeExchange logo

Reply from HomeExchange

Hello,

Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,

Your HomeExchangeTeam.

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