Snackje Reviews 

930
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really fast shipping, well packaged too and not a single damaged can! Please keep getting the Coca Cola Lime they are my absolute favourite and this is the only place that I've found that sells and sh... See more

Rated 5 out of 5 stars

A well laid out and functional website, shipping was quick and the items were packed well. DPD still managed to break a sauce bottle but Snackje promptly refunded me for it. A great experience overal... See more

Rated 5 out of 5 stars

Insane! Ordered a few cans (beverages) on a Friday afternoon (3:07pm) in Frankfurt, Germany. On the NEXT day, Saturday at 10:22am) DPD dropped the parcel at the door. By far the best performance I hav... See more

Rated 5 out of 5 stars

I was gobsmacked with how fast my order was delivered. Every soda came in good contidion and even my chips weren't crumpled to dust. It's got fair pricing so I will definitely be ordering from Snackje... See more

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4.6

Excellent

TrustScore 4.5 out of 5

930 reviews

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4.6

All reviews

(930)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam!!!

The fact is that until recently, everything was ok with this website, the person in charge was very kind and attentive to client needs, however, everything is different today. Indeed, recently, I placed an order on the website as usually, sadly, this time, having a lot of work to do, I didn’t had the time to pick up my parcel. Consequently, this one was returned to the seller. Sadly, after having contacted the seller, I encountered a big number of problems. Indeed, this one tried to avoid me and found all of the reasons to avoid to refund me for the products. So much that today, I think that I will press charges against him because I think that it’s the sole solution.

2 January 2026
Unprompted review
Rated 3 out of 5 stars

EXPIRE QUICKLY

The product is great and so was delivery. However, they need to disclose expiration dates. I ordered a bunch of cheetos, so that I would have a stock and didn't need to rebuy often. They barely last 2 months, very upset, they could have disclosed that.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAMMER STORE DON'T BUY FROM IT

The seller sent the package again and I didn't have to pay for it but it's how it supposed to be. It's not a plus it's just the least this "Karen-ish" scammer could do.

1. One chips package (Calbee french salade) and a candy (hichew mini) are missing. Most likely he didn't even bother to notify me about those being not in stock, hoping I won't notice since my order is relatively a big one.

2. This was supposed to be a present for my frined but most of the items are just crumpled and crushed (basically all of the drink cans), chips are obviously turned into oily dust, candies like Calpis Marshmallow are squished. The seller didn't even bother to check the package again and replace items with new ones.

3. He was passively aggressive during our conversation. A typical scammer behaviour. I realised that something's off. Should've just ask for a refund. You don't talk to your customers like that, kiddo, go learn some manners, in Japan you would be kicked out a long time ago, trust me, they don't tolerate this Karen bs over there.

Seriously what's wrong with service in Europe? Sellers only worry about someone leaving a bad review because of their poor work. Hope this store won't last long and go eventually bankrupt. Highly recommend to buy directly from your local Asian store or from stores based in Japan. Don't buy from this scammer store.

6 September 2025
Unprompted review
Snackje logo

Reply from Snackje

-23 sep 2025-
Hello Evgeniia,

I see that you have updated your review, this is our part of the story:

Your first shipment of you order was not available at the selected parcel point, because it was closed. You emailed us about this on Saturday 06/09/2025. You filled out the contact form 14 times within a timespan of 15 minutes. As we do not work on the weekend, I responded to you on Monday 08/09 11:08.

In our email conversation, I let you know that the parcel should have been at another parcel point (according to the proof of delivery from DPD). You checked the parcel point, but unfortunately your parcel was not there. You told me this information in 5 similar emails. After which I have told you to please only send one response, as multiple similar emails will delay our response (email will be send back to the line).

On 09/09 DPD did send back your parcel to us. I have asked you if you wanted the parcel to be reshipped with GLS and you agreed that that would be fine. We reshipped it with GLS on 12/09.

You collected the parcel on 15/09 from the GLS ParcelLocker.

Today you have emailed us 5 times with the following email: "A small update regarding my order

Fucking scammer I hope you will choke on your greed. I bet you didn't even bother to update an address while resending that shitty order. Should've just ask for a refund ffs. I really wish all the worst possible upon you and your loved ones. You deserve it hun. Just go hang yourself cumdumpster "

You talk about 'go learn some manners' in your review, not sure who should learn some manners first ;)

If you would have emailed us in a normal way today, we would have solved it for you. We always solve these issues for our customers (you can check our 1600+ 5-star reviews on Trustpilot and TrustedShops), as a good company should always do.

You know where to contact us if you have any questions.

Kind regards,

Luca
Snackje.com

-8 sep 2025-
Hello Evgeniia,

I am sorry to hear that you have not received your package yet.

I have just emailed you with the contact details of the parcel point that should have your parcel.

Hopefully you can pick it up there as soon as possible.

Please let me know if you have any questions.

Kind regards,

Luca
Snackje.com

Rated 5 out of 5 stars

Loved the fast support and service

Loved the fast support and service, their shop was the only one that I found that worked for me. The cans of drink came well packaged in bubble wrap and with a very nice looking receipt, plus it took only 4 days to ship. I wholeheartedly recommend this candy shop!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Twice Ordered, Twice Delighted!

I’ve ordered Läkerol (liquorice) from Snackje twice now and I’m super happy both times! Fast delivery, easy-to-use website, and the products are absolutely delicious. Highly recommended!

24 June 2025
Rated 1 out of 5 stars
Snackje logo

Reply from Snackje

Hello Pieter van Wyk,

I am sorry to hear that you would not like to receive review e-mails. Please note that you can always let Trustpilot now that you would not like to receive these. You can resign from such emails on the bottom of any Trustpilot email.

Nevertheless I hope that you are happy with your purchase of the Asahi Calpis Soda Melon Cream.

Kind regards,

Luca
Snackje.com

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