I've ordered several times, items comes great and a good condition. Here we fined many things we can't get anywhere else. Once I've mistake with an address, the support team helped me through, they to... See more
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Excellent online store. I have been using them for some time now. Their prices seem to be lower than competitors with same products and the customer service is excellent--very responsive and very help... See more
Company replied
My order is #126418 I have literally made an order and cancelled it nearly a week ago. I cancelled it the same day. I got an email saying they already refunded it it's been nearly a week and I didn't... See more
Company replied
Great choice of difficult or even impossible treats to buy here. Not cheap but there are lots of actions and promotions to get a good price and the mistery box is like the lottery. Above all, what rea... See more
Company details
Written by the company
Épicerie en ligne n°1 en Europe dans la vente de produits alimentaires made in USA. Produits sucrés, salés, boissons et box 100% importés des États-Unis !
Contact info
Avenue Robert Schuman 10, 1400, Nivelles, Belgium
- 🇫🇷 +33 3 66 89 00 53 / 🇧🇪 +32 2 808 49 40
- hello@myamericanshop.com
- myamericanshop.com
3.2
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If it was possible to give zero stars i…
If it was possible to give zero stars i would!
Spend 40 euro's and received products which were more than 2 years over date and they refuse that I return the box to get my money back.
Cheap leftovers sold for high price. Easy money for them.
I don't recomand them to nobody!!!
2 July 2026
Unprompted review
Reply from My American Shop
Hello,
Thank you for your feedback.
We would like to clarify that you ordered one of our anti-food waste ("anti-gaspi") boxes. These products are sold at a reduced price because they are close to, or have passed, their best-before date, as clearly stated in the product description before purchase.
Since the box matches the advertised concept, it is not eligible for return. We are sorry that it did not meet your expectations and appreciate your feedback.
My American Shop Team
Sold cereal 15 months past date, refused to refund
I ordered 4 boxes of Reese's Puffs cereal and they arrived with a "best before" date from March 2025 — over a year expired by the time I received them. When I opened a ticket asking for a full refund, support replied with a generic, copy-pasted message (sent three times) explaining that "best before" isn't the same as "expiry date" and that their "anti-waste range" is legal and safe to eat.
Nobody's disputing that selling recently-dated products is legal. The issue is 15 months, a timeframe no reasonable person would call "best before." When I explained this in detail, the response got even worse — they literally asked "what improvement would you welcome?" instead of offering a solution, and topped it off with "our team eats them regularly! 🤠," as if that addressed being charged for a product with clearly degraded quality.
Zero willingness to refund, zero acknowledgment that 15 months is excessive, and copy-paste responses with emojis that offer no real resolution. If you buy from this shop, check the dates carefully before paying, because customer service won't take responsibility afterward.
Not recommended.
2 July 2026
Unprompted review
Reply from My American Shop
Hello,
We're sorry to hear that you were disappointed with your order and with the way your request was handled.
We would like to clarify that the products you purchased were part of our anti-waste range, which consists of products sold at a reduced price because they are close to, or past, their best before date. These products remain safe for consumption, in accordance with applicable regulations.
That said, we understand that the length of time past the best before date may not have met your expectations, and we're sorry if this was not sufficiently clear before your purchase. We also regret that our previous responses felt repetitive and did not address your concerns in a satisfactory way.
We value your feedback and would be happy to review your case again. Please send us your order number via private message so we can look into it and find the most appropriate solution.
Thank you for taking the time to share your experience.
My American Shop team
Poor quality and service
Ordered a large quantity of products and received items with a very short remaining shelf life, which was not disclosed before purchase. One item was also missing from the order. Customer service offered no satisfactory solution. Very disappointing experience.
21 June 2026
Unprompted review
Reply from My American Shop
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the remaining shelf life of the products received and the missing item in your order. Customer satisfaction is very important to us, and we regret any inconvenience this situation may have caused.
We would appreciate the opportunity to review your case in more detail and work toward a satisfactory resolution. Please contact us directly with your order number so that our team can investigate the matter and assist you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
My American Shop Team
My order is #126418 I have literally…
My order is #126418 I have literally made an order and cancelled it nearly a week ago. I cancelled it the same day. I got an email saying they already refunded it it's been nearly a week and I didn't receive any refund and neither any updates about the order. The support should answer in at least 2 days which it didn't. I'm never buying from them. Avoid them google before buying always.
Update: no refund was made and it’s been now about 3 weeks I was able to get my money back thanks to a chargeback.
9 June 2026
Unprompted review
Reply from My American Shop
Hello,
We're sorry to hear about your experience and understand your frustration.
After reviewing your order #126418, we can confirm that the refund was processed on our side following your cancellation request. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
We also apologize for the delay in our customer service response and understand that the lack of updates has been disappointing.
If you have still not received the refund, please contact us again and we will be happy to investigate further.
My American Shop Team
EXPIRED ITEMS!
I bought some products that werent from the “anti-waste“ section but they were still expired and when i tried to contact them I got nothing back(To answer to the response I got. I did not buy every item off the Anti-waste section I bought items from the normal section but they were still expired.)
10 June 2026
Unprompted review
Reply from My American Shop
Hello,
Thank you for your feedback. We are sorry to hear about your disappointment.
After reviewing your order, we can confirm that the products concerned were purchased from our Anti-Waste section, where items are clearly indicated as being close to or past their best-before date and are sold at a discounted price.
We also apologize if you experienced delays in receiving a response from our customer service team
My American Shop Team
I ordered a package on March 20th and…
I ordered a package on March 20th and haven't received anything yet. It's May 3rd. I tried contacting them twice. I got an automatic response and nothing else.
20 March 2026
Unprompted review
Reply from My American Shop
Hello,
We sincerely apologize for the delay with your order and for the lack of follow-up after your messages.
Waiting this long without receiving clear information is understandably frustrating, and we completely understand your disappointment. The automatic reply you received should have been followed by a response from our support team, and we regret that this did not happen.
Please contact us again via private message or through our customer support with your order number so we can urgently review your case and provide you with an update or appropriate solution as quickly as possible.
Thank you for bringing this to our attention, and again, we are sorry for the inconvenience caused.
My American Shop team
Company 10/10
Company 10/10, great and varied products, fast shipping, and excellent customer service. I will definitely buy again.
18 April 2026
Unprompted review
Reply from My American Shop
Hello,
Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the variety of our products, our fast shipping, and our customer service.
We look forward to serving you again very soon
L'équipe My American Shop 🤠
DO NOT BUY
DO NOT BUY - SCAM!! I made a large order for nearly 70 euros it was meant to be a gift for someone who really enjoys these snack boxes - yet when it arrived half the products were expired! Some expired in 2024 ! 2 years ago! - when I reached out to their support they claimed that it is noted on their website - clearly not or not visible enough !! And also apparently when purchasing products like this we save money and the planet. I find this laughable and dishonest on their part. Some chips that expired in 2024 had dark spots all over them almost like mold ! And yet they had the guts to say that oh the products are safe to consume and likely only loose taste! You don't even deserve the 1 star. This business should really be investigated.
10 March 2026
Unprompted review
Reply from My American Shop
Hello,
We are truly sorry to read about your experience and understand your frustration, especially as this order was intended to be a gift. This is clearly not the impression we want to leave.
We would like to clarify that some of our products may be past their “best before” date as part of our effort to reduce food waste. However, this information should always be clearly communicated, and the condition of the products must remain fully acceptable. What you describe — particularly products with an altered appearance — is not in line with our quality standards.
We take your concerns very seriously and have escalated this internally to review the batch in question.
Regarding your interaction with our support team, we are sorry if our response felt dismissive. This is not the level of service we aim to provide.
We kindly ask you to contact us again by email including photos of the affected products, so we can investigate further and offer you an appropriate resolution.
Thank you for bringing this to our attention.
My American Shop Team
bad experience
Wel i orderd several weeks ago the 18th of febuary to be exact. However they are not reachable via phone.And when i look in the dashboard it says my package has already been deliverd. This is not the case. I must say i orderd in the past also similar problem had to contact them via email to get an update. This time i orderd twice as much and no update so far. - my orderd total was over 200 euros. my order number #450627 and #451010
18 February 2026
Unprompted review
Reply from My American Shop
Hello,
Thank you for your message, and we’re sorry to hear about your experience.
We understand your concern regarding the delivery status of your orders. According to our system, they are marked as delivered, but we will of course investigate this further.
We also apologize for the difficulty in reaching us by phone and for the lack of updates—this is not the level of service we aim to provide.
Could you please contact our customer support team again by email, mentioning your order numbers (#450627 and #451010)? We will prioritize your request and work quickly to clarify the situation and find a suitable solution.
Thank you for your patience and understanding.
My American Shop Team
AVOID ANY PURCHASE HERE
Ordered a couple items on their site (including some anti-waste products they offer at a reduced price) and from the outside everything looked fine but I should have read the negative reviews because now I understand how garbage (literally!) their company is. I've received items 2 YEARS PAST EXPIRY DATE, items advertised as non waste but still I reciewed items past their expiry date, regular items I ordered were all near their expiry date even though they were advertised as a standard product. For a company like this it is UNACCEPTABLE to basically offer their garbage to you for a reduced price! Customer service is very very slow and you really have to push to even receive a proper respond to your complaints. I asked for a refund for certain products that were way past expiry date to be refunded but after one month of contact there still isn't a solution to the problem. Best tip I can give is to STAY AWAY FROM THIS COMPANY! There are far more and better sites out there.
23 December 2025
Unprompted review
Reply from My American Shop
Hello,
We are truly sorry to hear about your experience and completely understand your frustration. What you describe does not meet the standards we strive to uphold, and we sincerely apologize that expired products were sent to you.
We take your concerns regarding product quality and our customer service seriously. Our goal is to offer anti-waste products responsibly, and it is clear we fell short in your case.
Please contact us directly by email with your order number so we can provide a full refund or replacement for the affected items. We are also reviewing our internal processes to ensure this does not happen again.
Once again, we sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve.
Team of My American Shop 🤠
Worst Online Shopping Experience
This will go down as my worst online shopping experience in many many years. We ordered advent calendars on November 14. As we got closer and closer to December 1 we started closely tracking the order, which had (apparently) been delivered to an InPost facility but hadn’t progressed in several days. We contacted My American Store (MAS) who assured us that the order had been delivered, according to InPost tracking. Lie. InPost told us that the package had been misplaced but they would send it anon. MAS now told us they would resend the order. By now it was December 12. Final correspondence from MAS indicates that they have refunded the order as it is out of stock and can’t be resent. InPost is still trying to locate the package which could take 6-8 weeks. This reads more like a shipping debacle but the flaccid customer support was almost worse than having to settle for crappy Mercadona advent calendars for our kids. Merry Christmas!
14 November 2025
Unprompted review
Reply from My American Shop
Hello,
We are truly sorry to read about your experience and fully understand your frustration and disappointment—especially given the timing and the impact on your family during the holiday season. This is clearly not the experience we want any customer to have.
Your order was unfortunately affected by a serious logistics failure with the carrier. While tracking initially indicated delivery to the InPost facility, the parcel was later confirmed as misplaced by the carrier, which significantly delayed and complicated the situation. We sincerely apologize for the confusion this caused and for the information that was communicated too optimistically at certain points.
When it became clear that the package could not be recovered in a reasonable timeframe and that the products were no longer in stock, we proceeded with a full refund to ensure you were not left out of pocket. That said, we recognize that a refund does not make up for the disappointment of missing the advent calendars, and we are genuinely sorry for that.
We take your feedback regarding our customer support very seriously and are actively working to improve both our communication and our handling of carrier-related issues.
Thank you for taking the time to share your experience—it helps us identify where we must do better. We sincerely regret how this situation unfolded and hope we may have the opportunity to restore your trust in the future.
My American Shop team 🤠
More than
I waited for my order more than month , but in the end I finally got my order . Thank you
8 December 2025
Unprompted review
Reply from My American Shop
Hello,
We sincerely apologize for the delay and for the lack of response from our support team. We understand your frustration and truly regret the inconvenience this has caused.
Thank you for providing your order number #431171. Our team is reviewing your case as a priority. Please contact us via private message or email so we can immediately confirm whether you prefer a refund or reshipment of your order and resolve this as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience while we make this right.
My American Shop team 🤠
Out of date products
I ordered 6 cans of cranberry sauce. The packaging was good, but one can was bashed - I don’t think it happened in transit. Also, all 6 cans were out of date. They were past their use by date before I ordered them… First and only time I’ll be using this service…
24 November 2025
Unprompted review
Fantastic
After having placed my order I read some reviews regarding out of date products and deliveries not being made so I was unsure what to expect. However my order arrived within the promised timescale and was well in date. My only negative comments are that tracking the delivery from the email didn't work and the website doesn't have large selection of things that I am looking for. Other than that I cannot fault the service.
11 November 2025
Unprompted review
Reply from My American Shop
HEllo,
Thank you very much for sharing your experience with us.
We’re glad to hear that your order arrived on time and that all the products were well within their expiry dates — that’s exactly the level of quality we aim to deliver.
We also appreciate your honesty regarding the points that could be improved:
Tracking issues: we’re sorry the tracking link didn’t work properly. We’re currently working with our delivery partners to make this process more reliable.
Product selection: your feedback is valuable, and we’re always looking to expand our range. If there are specific items you’re searching for, feel free to let us know — it helps us improve our catalog.
Thank you again for giving us a chance despite the reviews you read. We hope to serve you even better next time!
My American Shop team 🤠
Excellent quality product delivered on…
Excellent quality product delivered on time.
22 October 2025
Unprompted review
Reply from My American Shop
Hello,
Thank you so much for your feedback!
We’re delighted to hear that the product met your expectations and arrived on time.
Your satisfaction means a lot to us, and we hope to serve you again soon!
My American Shop Team 🤠
There was a product missing, all products expired, couldn't contact the customer support
There was a product missing. When I sent an e-mail, they requested me to make a picture of the box and send it to them. Also, they asked me to make a photo of all products I had received. Why this ludacrous request?! When I sent an e-mail back, it couldn't be delivered, because their inbox was full it said. All products were far over the expiry date. Will never order here again.
4 November 2025
Unprompted review
Hershey's strawberry syrup
I am so grateful for My American Shop! It's the only place where I can get my favorite Hershey's strawberry syrup 🥰
I can't go a day without the strawberry milkshake and My American Shop and Hershey's make that possible 🤩🫶
7 October 2025
Unprompted review
Reply from My American Shop
Hello,
Thank you so much for your sweet message!
We're thrilled to be your go-to place for Hershey's strawberry syrup – we totally get the love for a good strawberry milkshake!
It's our pleasure to make your favorites accessible.
Thanks for being part of the My American Shop family!
My American Shop Team 🤠
Terrible experience
Delivery that never occurred, then delivered with the wrong products, many products are expired or near expired. Avoid. Terrible.
Since MyAmericanShop tried to remove my review, let me give more details.
I ordered a large order of almost 200 Euros from them at the end of June. I informed them of the days that I would not be available to receive the delivery. They sent the package to be delivered when I was not there, and even though there was a gardien, they said it was not delivered. Then they charged me an additional fee. Then they tried to deliver to an address that was several kilometers from my apartment in Paris. I told them not to delivrer there. They REFUSED to deliver to my address. After a MONTH of back and forth, they finally delivered to an address that I still needed to take a taxi to retrieve it. I got the package and half of the things had expired, and the "mystery box" was filled with chinese and mexican food, not American. AND it was missing items. Went back and forth with support for another month. And then part of my original package had arrived. At that point I figured that I had been made mostly whole (though with the inflated prices and the expired products I'm not sure) but vowed I would never do business with them again. STAY AWAY!!!
Oh then they tried to suppress my review by asking Trustpilot for my personal details. Seriously?
25 September 2024
Unprompted review
Reply from My American Shop
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience you’ve faced throughout this process.
It’s clear that multiple aspects of your order did not go as they should have — from the delivery timing and location, to the condition and contents of your package, and the delay in resolving the issue with our support team. Please know that this is not the standard we strive to uphold.
We understand how frustrating it must have been to deal with delivery attempts that didn’t respect your availability, and then to receive products past their expiration date or different from what you expected. These issues are being taken very seriously and have been escalated internally so we can prevent similar situations in the future.
We also regret that the communication with our customer support team did not provide you with a quicker or more satisfying resolution. This is something we are actively working to improve.
While we understand and respect your decision not to order from us again, we want to assure you that your feedback has been heard and is being used to help us improve our service.
Should you wish to discuss your experience further, we remain available and open to dialogue.
My American Shop Team 🤠
Do not order with them
They basically stole my money.:
- I placed an order that never arrived.
- The tracking link of the confirmation email never worked
- Their support team is non-existent (neither phone or email)
1 September 2025
Unprompted review
More than a week ago my son ordered a…
More than a week ago my son ordered a chocolat bar from his own savings, still nothing received and no answer through telephone or email!
6 September 2025
Unprompted review
Reply from My American Shop
Hello,
We sincerely apologize for the delay in the delivery of your son's order and for the lack of response to your attempts to contact us. This is certainly not the experience we want for our customers, especially when a child is spending their own savings.
Please rest assured that we are looking into this matter as a priority. Could you kindly send us the order number and your contact details via private message or email? We will make sure to resolve this as quickly as possible.
Thank you for your patience and understanding
My American Shop Team 🤠
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