Candyspot Reviews 

- great customer experience
- corrected my delivery address for me
- even received a couple extra’s
- always responded to emails
- will be ordering again for sure
Thank you to the Candyspot team especially Gino

Warning: This online shop scams. Avoid this scammer shop at all cost.

I ordered chocolates on 24th April with free shipping. On the next day there was no update. I called their several times but their contact phone number never worked. I had to cancel the deal on 25th close to 5pm before the item was dropped at postnl. According to their policy I should get full refund.

The store initially in their first reply did not express any problem with cancellation, but hours later in the night they emailed me that the item was shipped.

I then told them I had to reject at gate and received no timely reply. Around 10 hours after the rejection at door, the shop suddenly claims they will take my money for "return cost" of 9.95 euros.

It is a scam. PostNL told me there is no additional cost for sending things back with a rejection. The shipping lable is the same and there is no additional cost. Until now the shop still refuses to give me any proof that there is a such returning cost.

Postnl also told me they dropped the item at 8:19pm, This means Candyspot ignored my request of cancellation, even though they received it. Probably they hope to coerce a purchase with the imposed fictive "returning cost". As you can see from other comments here on Trustpilot that Candyspot typically refuses cancellations.

If the shop never answers the phone, always late in replying emails, and cannot provide information within a reasonable time about potential cost, then the business itself is to blame.

Trying to scam consumers for shipping cost that does not exist, and without telling consumer relevant information is solid a violation of Dutch law and EU law.

Avoid this scammer shop at all cost. It is one of the worst business I have ever encountered.

I placed my order on January 2nd and received an email on January 3rd explicitly stating, “Your package has been handed over to the shipping provider.” However, when I called GLS on January 6th, they informed me that they only had an electronic shipment notice and that the package had not been handed over to them. As a result, the package only arrived on January 8th. Additionally, my email request to issue a refund before the package was shipped was ignored. Better to order elsewhere—this company lies to its customers.
On top of that the shipping costs are very high considering the poor handling of shipping and processing.