Nykaafashion Reviews 

As a long‑time customer, I am shocked at the poor support from NYKAA. For over 20+ days, my return request has been ignored despite repeated follow‑ups. Customer care keeps saying “wait 24 hrs,” and even promised escalation calls that never came.

To make matters worse, I’ve started receiving fake pickup messages while no actual pickup has been scheduled. This is unacceptable from a brand of NYKAA’s stature.

I will be escalating this issue to consumer court and highlighting it here so others are aware. Transparency and accountability are the least customers deserve.

@Nykaa — it’s time to fix your customer service.

Their products are expensive but the quality does not match price tag

First time shopping in nykaa fashion worst experience i got the wrong product and I exchange, agian wrong product i receive then I can't return agian very disappointed.

Scamful Pathetic cheap shopping website. Scam people into buying stuff and then don't accept return. Fraudulent application. No customer care

AWB # 28449670056095

Dear Nykaa Fashion Team

We are totally disappointed with the kind of service rendered by your organization, with no one taking the ownership for the lapses and action taken on delivery and return pickup partner Delhivery who update wrong information on the system and was regularly updating your team.

For the last three days the Delhivery partner’s executive did not attempt to pick up in spite of passing our location multiple times yesterday and I was monitoring their tracking page and at regular intervals taking the screenshots as evidence that their executives did not attempt pickup, and updated that No one available at the address. I have brought it to the Delhivery team and Nykaa that there is no proper support and no one is answering the calls in spite of repeated attempts made since yesterday morning and till late tonight till 22:25. The assigned executive is not picking the calls and just recorded a message that he is another call or declining the call. I have been going through this trauma since three days as we are not able to go outside and complete other jobs that we have in hand. Delhivery executive (Linga Venkatesh 7411869411) who was assigned yesterday was not answering and disconnecting the calls. Another executive who was assigned the day before his number 96629 66861 was not answering and disconnecting the calls
Lapses from Nykaa and Delhivery for not attempting for the return pickup. Nykaa has to refund the amount against the AWB # 28449670056095
Hoping for a positive response from your team in this regard.

I had put my order for return on the same date I received it & it’s been 1 week till today yet no attempt has been made whereas the app shows maximum attempt has been made. I even went to the delivery hub myself to return it but the response I got was that the company has not manifested the return! I also tried multiple times a day for last 6 days to call the given helpline number but the call never goes through & even the agent in the chat box just forward the same message. It’s really the worst experience & I’ll never recommend this site to anyone!

Absolutely pathetic customer service! My order was supposed to be delivered on 8th August, and today is 19th August—11 days have passed, and I still have neither received my product nor received my refund.

I have contacted customer service multiple times to understand where my order is. When I finally asked for a cancellation and refund, the agents continued to give the same robotic response: “Please wait.” No proper explanation, no clear timeline, and absolutely no resolution.

What is the point of having customer support if they cannot actually resolve a simple delivery or refund issue? Every interaction feels like speaking to a robot reading from a script, with the customer being made to wait indefinitely.

I have already waited well beyond the promised delivery date. Now I want my order cancelled and my full refund processed immediately.

Very disappointed with the overall experience. Pathetic service, zero accountability, and absolutely no urgency towards the customer. I would seriously think twice before ordering from this platform again.

This is the worst post-purchase support I have encountered across Indian e-commerce platforms. The pick has been delayed for weeks and then cancelled. Constant false updates from the delivery partner, as if they attempted delivery and the customer was unavailable. I opened 5 tickets, which were closed by the company without any resolution the next day. BTW, I am still waiting for the item to be picked up...

It worst experience nykaa..you are making people fool's here... It's been so long you haven't contacted to us and aren't replying to our issues...just giving us 24-48 hours of investigation again and again..what you wanna do by stealing someone's money...shame on you and your authority...a case must be filed against your policies.. such a ediot..what kind of treatment and assurance are you providing to your customers.. such a shame...i really curse you that you don't earn anything by stealing someone money...

I have raised a return request but the person who was assigned he was saying that I won’t come to your floor for pickup because your floor is 4th.

⚠️ Disappointing experience with Nykaa Fashion

I ordered a top from Nykaa Fashion (Order No. NYK-42770396-3411643, ₹623), but the product I received is not as shown in the product images. The quality and finishing are extremely poor and much cheaper than what was represented on the app.

What is even more frustrating is that I have tried to return it twice. Both times, the delivery partner came for pickup, took photographs for the quality check, and then told me that the app/system had rejected the return during QC.

If the product is not as expected, why is the customer being made to go through repeated failed pickup attempts?

I have now escalated the matter to Nykaa's grievance team and requested a manual review, approval of my return, and a full refund.

@NykaaFashion, please look into this matter and resolve it. Customers should not be forced to keep a product they received in a condition/quality that does not match its online representation.

#NykaaFashion #Nykaa #CustomerExperience #OnlineShopping #ConsumerRights #ReturnIssue

I think this is the third class platform please don’t buy anything from there because you received damage products of brands and return process is like sarkari seva customer care service third class and they investigate like CBI

Please dont given order to Nykaa fashion. return policy and customer care no itna acha hai aap return krne ki bhul jao. please its my 2 times experience.

The worst app experience you can ever have ... my order got delayed for about half a month.. no proper response from the customer care team.. please dont buy any item.. it does notwork like nykaa cosmetics.. its extremely a waste of money and time.. donot buy from here...

Order IDs NYK-41787694-3768051 and NYK-41789422-6546047.
Ordered 2 tops and 2 dresses from Nykaafashion in July and received 1 top and 1 dress on 23 July, with the package label showing 2 products each.
Raised the concern with Nykaa and they refunded for one of the missing dresses.
But the missing top is yet to be delivered and a return request shared for the delivered dress was most unprofessionally handled, with Shadowfax courier sending blank allocation and cancellation messages each day. Writing to Nykaafashion helpdesk returned the same template messages of we are looking into why the pickup was delayed.

I paid for a product which was never delivered. I am stuck with another product that I want to return. Their helpdesk went silent when I pointed out that their responses were not useful and keep repeating the same thing like a broken reccord.

Raised this to the National Consumer complaints.

Edited to Add: Nykaa refunded the paid amount for the missing top on 8-Aug-26 after multiple reminders. The delayed pickup remains to be done.

Edited: After more than a month of delay the pickup was done on 19-Aug-26 and refund credited.

Despite the resolution, I won't be ordering from Nykaa again for obvious reasons.

Worst experience ever. Pathetic service. I ordered 3 items and without any pre intimation they cancelled 2 items their own and delivered 1 item totally different. Never trust nykaa. They dont event answer customer calls and no action on help centre messages. Totally misguide customers. Even 1 star is more to them

Pathetic Customer service😡
The pick date has been gone on 30th July . No one came to pick this product then I called to NyKa customer service they are saying that your PIN CODE is non-serviceable but when I ordered it then it became serviceable.. when I called customer service and said to pass this call to manager but agent disconnected this call. Now my refund is pending until they pick this product . They are keeping Monday and not providing proper customer service and avoid this scam NyKa Fashion. If they are not taking seriously then I file case against NyKa.. and do not buy anything from Nykaa

If I could write a -1 for a review I would!
I ordered a boys angarkhan set for my grandson and it arrived today.
Different garment TOTALLY- what I got was a GIRLS kurta salwar set !!! I mean how is that even possible? I'm glad I opened the package to check the size
So disappointing for the brand name NYAKA. I don't live in Delhi and now I have no time to shop elsewhere. Shame.

I have ordered Chelsea boots but they give me agarbatti and other liquid. I contacted the team their response was terrible “they dispatched the product accurately” I have given every proof even the video of unboxing the parcel. I don’t think the app should be there if everyone have this kind of experience. Everyone must know the consumer rights and go for it.I am waiting for their response if no solution given by them I am going to court.

Very Bad App Dont Purchase From
Nykaa Fashion If you have any Query Or Problem regarding your Order They do nothing and never Co operate
I purchased Two Sets of top & Pant From Nykaa Fashion
Only Two tops I got
Two Pants were missing
I complaint so many time neither they refund nor solve my problem
They Are Never cooperate like other apps
Their Help centre doesn't work