I would've given a -0 star if I could I would've given a -0 star if I could. They advertise an Adidas tracksuit online. I ordered it and received something someone made in their basement. I tried t... See more
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I had the same experience as other reviewers here. I hope these guys get EXPOSED. They need to stop scamming people with really poor quality stuff. Ordered a hoodie. Terrible quality, not as described... See more
Company replied
Ordered on dec 1st with expected ship date of 16th. No information available on 19th and after contacting them noone responds. Finally managed to get to speak to someone who told me expected ship date... See more
Company replied
Our friends and I trust in Newchic 'cause this website store has shown up its honest in selling products or items it has introduced and always keeping its promise. Thank you, Newchic. JC Note: Sure... See more
Company replied
2.5
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is a very pretty shirt
This is a very pretty shirt, but when I washed it, it shrunk to a very small size. I was able to still get it on, but it was very tight. But as I wore it, it stretched out and fit very nice again
27 April 2024
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic! We are very sorry that the product size problem has caused you doubts. The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement. Usually, different regions and different products have different sizes. If the product you received does not match the description on the page or other problems, you can contact us by email: vipservice@newchic.com
very bad customer service
very bad customer service. order always delay and if you do not write in, your order will be stuck for months. They do not have the decency and effort.
14 April 2024
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
Reply from Newchic
Hello. Thank you for your order and sorry for the inconvenience caused by not meeting expectations. We have clear pictures and detailed descriptions about the texture and design of the product showed on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding. If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfaction s solution.
Good feedback, I would recommend
I just bought my first two shirts. They came quickly (I paid for expedite delivery) and everything was okay. The clothes looked exactly like on the pictures and the fabrics are good. The sizes also correspond to the real ones. So, altogether very happy! :)
23 April 2024
Unprompted review
Reply from Newchic
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Newchic: Shameless Theft
Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies. Copyright infringement reports have gone unanswered. This company shamelessly steals and profits from it. Disgusting!
11 March 2024
Unprompted review
Reply from Newchic
Hello, We are sorry. Could you please provide the infringing pictures and the link to this email: vipservice@newchic.com Have a nice day!
Theres should be Zero rating!!!Ordered…
Theres should be Zero rating!!!Ordered a polo, they said is available and will be shipped in 8days, waited 8 days then was not shipped due to no stock available? Wat the fuuuckkk,then i requested for a refund, took them 7 days again tsk...really a hassle, order at your own risk! Might as well dont buy at all!!!
9 March 2024
Unprompted review
Reply from Newchic
Thank you for your great support. We have marked the words like "Expected dispatched on (date)" on the product page. You can see that after you choose the size and color. Available items will be shipped in 1-2 days basis. For out-of-stock products, we will follow up the information and return them in time, hoping to not cause you too much trouble. If you have any questions in the future, you can contact us by email:vipservice@newchic.com we will do our best to help you.
As everyone said
As everyone said. months later still didn't get my order and no way to communicate with the seller.
18 March 2024
Unprompted review
Reply from Newchic
Hello, thank you for your great support to Newchic!
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee.
If the product you received has any quality problems or does not meet the description on the product page, please contact us by email: vipservice@newchic.com We cherish every letter from our customers and give us the motivation to move forward!
I live in Ontario
I live in Ontario, Canada. My son picked out a few shirts for a vacation he is going on in a couple weeks. I was unsure after all the bad reviews. He ordered twice. Both times the order came in quick and great quality. He really liked all 3 shirts.
6 March 2024
Unprompted review
Reply from Newchic
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
All out scam
All out scam. Ordered on 21.12.23 with expected shipping date on 24.12.23
No response in between.
Got “refunded order” 2 freaking months later ~ 15.2. - BUT DID NOT GET MY MONEY BACK.
How the hell is this possible?
15 February 2024
Unprompted review
Reply from Newchic
Thank you for your support. Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. Hope get your understanding.
If you do not receive the order within the time limit, you can contact us by email:vipservice@newchic.com we will reply as soon as possible to provide you with a satisfactory solution.
On the paper i saw different sport…
On the paper i saw different sport clothes.I have different i want return that and will give me which i want if you have not the same on the pic cancel and give me money please :) Thank you
2 February 2024
Unprompted review
Reply from Newchic
Hello. Thank you for your order and sorry for the inconvenience caused by not meeting expectations. We have clear pictures and detailed descriptions about the texture and design of the product showed on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding. If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfaction s solution.
I ordered our item February 6th
I ordered our item February 6th. It is February 23rd and nothing.
I have emailed numerous times and no response. The phone number listed isn't even a phone number. We just our refund being that this was a gift and the birthday has already passed. The shipping said up to 6 business days. I do not know how else to try to get ahold of someone to correct this. Can anyone please help? We just want our refund.
23 February 2024
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
Although I received my order and it is…
Although I received my order and it is lovely, I waited far too long for this. It is also not easy to communicate with your representatives.
17 February 2024
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
Fake advertising
Just got my hoodie delivered and it looks far from what the picture looks. Don’t even bother on taking the gamble
27 January 2024
Unprompted review
Reply from Newchic
Hello. Thank you for your order and sorry for the inconvenience caused by not meeting expectations. We have clear pictures and detailed descriptions about the texture and design of the product showed on the product page. And the product may be slightly different than the pictures due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding. If the product you receive has any quality problems, please contact us by email: vipservice@newchic.com We will provide you with a satisfaction s solution.
No seems very dodgy
No seems very dodgy. Most clothes are have only xl or xxl available. Said I got a £9 discount for spending over £90 but them wouldn't let me add it. Shipping was going to be £25. And buyers pays return shipping too. Not for me
15 January 2024
Unprompted review
Reply from Newchic
Hello, we are very sorry for the doubts that have caused you. Regarding how to obtain and use coupons, we friendly suggest that you can check this link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
There is a size guide on the product page, which can be referenced by careful measurement. Usually, different regions have different product sizes.
If you have more doubts, you can contact us by email: vipservice@newchic.com We will reply as soon as possible
Ordered 28 Dec
Ordered 28 Dec. Expected shipping date was 2 Jan. had to write an email to remind I ordered anything I guess? Items where avaible back then, but now they're not. Thier standard shipping says 15-35 days so i though it gonna be from 28 Dec. NAH! I'm gonna get my order sometime between 5 feb and 5 march... ALSO my order containing 4 items have been split between 3 packages! Which means i'll have to wait for so mamy more couriers. Never gonna order anything more no matters what, worst online shopping experience ever
15 January 2024
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
This company is absolutely a scam
This company is absolutely a scam. I ordered, nothing showed up and no way to get a refund.
23 November 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Scam
i ordered last dec 10 still got no update. no contact # atleast to call on to. how am i sure that my orders are still on processing?
10 December 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience.
We offer varites shipping methods which lead to differentshipping time, depending on the selected mailing method and shipping address. You can see the details on the page where you place the order or check this link: https://www.newchic.com/shipping -methods-hc160.html Sometimes it may be delayed due to uncontrollable factors such as customs, epidemics, strikes, etc. Hope to get your understanding.
We look forward to it if you can contact us by email if you haven't receieve your order in the limited time: vipservice@newchic.com
Newchic has always been committed to providing customers with high-quality services, and customer feedback is the driving force that encourages us to keep moving forward.
Ordered at the beginning of December…
Ordered at the beginning of December hoping to get the gifts by Christmas doesn't look like that's happening, emailed and asked them but no reply.
23 December 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
Total scam
Total scam! Claimed they didn’t receive payment for my order when I saw it in my bank statement. Claimed I made the 2 orders and closed the case when I did not. Argued with me over trying to get a refund. Avoid this company at all costs.
26 November 2023
Unprompted review
Reply from Newchic
Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!
Ordered on dec 1st with expected ship…
Ordered on dec 1st with expected ship date of 16th. No information available on 19th and after contacting them noone responds. Finally managed to get to speak to someone who told me expected ship date is now Jan 3rd. No information was ever given that there is a delay. This is was supposed to be a chrismas time present, but that was ruined by this company's inability to manage a simple order.
19 December 2023
Unprompted review
Reply from Newchic
Hello, we are sorry for the inconvenience caused to you. The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding, and we are always looking for better the cooperation with logistics providers of our company fluctuates due to the impact of the freight rate. We sincerely hope to provide customers with better services. If you do not receive it, you can contact us by email: vipservice@newchic.com and we will reply as soon as possible
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