Sent a reservation, and after 2 minutes they calles me and said they could deliver me a wheelchair within The hour and they did. Grest wheelchar and they picked it jo late friday evening so we could e... See more
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Review summary
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Reviews shaping this summary
I cannot recommend these enough, from booking the scooter to making a last minute pickup time they were so amazing and only too happy to help. I will definitely use these again and recommend to others... See more
Company replied
Excellent experience with Motion 4 rent in Barcelona. Rented a manual wheelchair online and when we arrived at our hotel in Barcelona, it was waiting in the reception for us. Saved so much time and ha... See more
Company replied
The service from motion4rent was excellent. The scooter was waiting when I arrived & so easy to show the reception my booking confirmation & collect the keys. No issues at all, just charged it up eve... See more
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4.2
Great
183 reviews
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Replied to 92% of negative reviews
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Awful service NOT DISABILITY FRIENDLY
I rarely write reviews, but my experience with Motion4Rent (Booking Ref: 1000040006) was so poor that I felt I needed to warn other disabled travellers. I was actually shocked!
I booked a mobility scooter months in advance and even changed the booking in April to a model with a removable battery, which Motion4Rent confirmed in writing. Despite this, the scooter delivered was the wrong model, with a sealed battery, no charger, and delivered six hours late. My friend had to stay inside all day waiting, and I was left unable to leave the apartment for an entire day of my holiday.
Delivery instructions were ignored, communication was chaotic, and the local provider repeatedly claimed to have contacted me when they hadn’t. Motion4Rent relayed these false statements to me several times. I was then pressured into accepting another scooter I didn’t feel safe using.
Later, the collection was agreed for 6:30pm on 10 August — they simply did not turn up. I had to rearrange everything again and accept a 9am collection the next day because I had no choice.
Despite all of this, Motion4Rent refused any refund or compensation, saying the service was “completed,” even though I spent large parts of my holiday stuck indoors trying to fix their mistakes.
Disabled travellers deserve reliability, honesty, and respect. I did not receive any of these, and I cannot recommend them
Update:
I’ve now seen other reviews mentioning the same local provider I dealt with, Ben
Butterfields. Motion4Rent is still using him, despite the false statements, pressure, missed collection, and delivery mistakes I experienced.
This shows my situation wasn’t a one off — it’s part of a pattern. I don’t usually write reviews, but I was so shocked by the service and the fact that this provider is still being used that I felt I needed to warn others.
Update: After informing Motion4Rent that another customer had reported almost identical issues with the same local provider (Ben Butterfields, Málaga), their response was simply to tell me they “cannot give me what I want” and that they are closing my case.
No acknowledgement of the pattern, no investigation update, and no concern shown for the fact that multiple disabled customers have reported the same behaviour from the same provider over different years.
I am updating my review because this confirms that Motion4Rent is aware of these complaints and is still choosing to work with him. Closing my case without addressing the evidence or the risks to future customers is extremely disappointing.
4 August 2026
Unprompted review
Great service would recommend
21 August 2026
Unprompted review
The mobility scooter was delivered and…
The mobility scooter was delivered and collected by the agent on time and he kept me informed via whatsapp
23 August 2026
Unprompted review
Excellent service
Excellent service. Thank you so much for everything.
25 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your kind review! 😊
We’re delighted to hear that you were happy with our service. It was our pleasure to assist you, and we truly appreciate your trust in Motion4Rent.
We hope to have the opportunity to help you again in the future!
Kind regards,
The Motion4Rent Team
All was good arranged!
I had a accident in Portugal and needed a wheelchair for the rest of our holiday. I found Motion4Rent with help of Google. Site is clear and with a few clicks and ofcourse left my info and payment all was set. I used the pick up point at Porto, they helped me very well. I would advise you to connect with Mention4rent! Not only for wheelchairs ofcourse.
10 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for sharing your experience with us! 😊
We’re sorry to hear about your accident, but we’re very glad that Motion4Rent could help you get the wheelchair you needed for the rest of your holiday.
It’s wonderful to hear that you found our website clear and easy to use, and that our local team in Porto provided you with such good assistance.
Thank you for your trust and for recommending Motion4Rent. We hope you have a safe and comfortable journey, and we’ll be happy to help you again whenever you need mobility equipment.
Kind regards,
The Motion4Rent Team
Agreed to dates they couldn’t do
Organised to have a scooter picked up and picked up for a few days round Florence. My partner went to the store on the morning of pick up and no one there. A poster outside said it was closed due to holiday. Checked with the company and advised my booking wasn’t starting too 25th August. When we wouldn’t be in Florence. Email stated the dates I requested and this was confirmation email.
18 August 2026
Unprompted review
Reply from Motion4rent
Thank you for sharing your feedback. We are very sorry for the inconvenience and frustration caused by this situation.
We understand how disappointing it must have been to arrive at the store expecting to collect the scooter and find it closed. We are currently reviewing what happened with the local provider, particularly regarding the dates shown on the reservation and the confirmation sent to you.
We sincerely apologize that the information provided did not match your travel plans. We understand how important it is for mobility equipment to be available exactly when and where it has been booked.
Thank you for bringing this to our attention. Your feedback helps us identify where communication and coordination with our local partners need to be improved.
Kind regards,
The Motion4Rent Team
Their price was reasonable and the…
Their price was reasonable and the service was excellent. Dropped the wheelchair at our hotel on time and picked it up when we were leaving.
4 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your kind review! 😊
We’re delighted to hear that you found our pricing reasonable and that the service met your expectations. We’re especially pleased that the wheelchair was delivered to your hotel on time and collected conveniently when you were leaving.
Thank you for choosing Motion4Rent and for sharing your experience. We hope to assist you again in the future!
Kind regards,
The Motion4Rent Team
Great job
Could not ask for anything else. My second time using them and it won’t be my last.
19 August 2026
Unprompted review
Reply from Motion4rent
Thank you so much for your fantastic review! 😊
We’re delighted to hear that this was your second experience with Motion4Rent and that you were once again happy with our service. Your continued trust means a lot to us.
We truly appreciate your kind words and look forward to helping you again on your next trip!
Kind regards,
The Motion4Rent Team
Didn’t receive the wheelchair
I had a very, very bad experience with this service. I requested a wheelchair with an elevating leg rest to be delivered to my hotel at 6:30 PM for my dad.
Two hours before the scheduled delivery, they called and apologized, saying the wheelchair I requested was unavailable and that they only had a standard wheelchair. I agreed to the standard one and asked them to send it to the hotel because I urgently needed it that same evening.
Unfortunately, there was no proper communication from the provider, and I later found out that they had already closed at 3 PM. Instead of delivering it that day, they told me it would only be delivered the following day.
The entire purpose of ordering the wheelchair was to help my dad get into it and move him to his room that evening. Because of their poor communication and failure to deliver, the service was completely useless to me.
What makes it worse is that they charged me and did not refund my money.
This was extremely unprofessional and, in my opinion, not an honest way to deal with customers. If you are considering using this service, please be very careful. I would strongly recommend going directly to a pharmacy or another reliable provider instead of relying on this website.
18 August 2026
Unprompted review
Excellent service
Excellent service. We had a wheelchair delivered to the villa for the two weeks of our holiday. Would recommend
4 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your excellent review.
We are delighted to hear that our service met your expectations and that having the wheelchair delivered directly to your villa helped make your holiday more comfortable and convenient.
Providing reliable mobility solutions that allow our customers to enjoy their trips with greater independence is our main priority.
Thank you for your recommendation and for choosing Motion4Rent. We hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
Hired a scooter whilst in Salou
Hired a scooter whilst in Salou. Delivered to my hotel and ready and waiting when I got there.
Equipment was very good and fully charged, ready to go.
Would recommend this company to anyone with disabilities
11 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your wonderful review.
We are delighted to hear that your scooter was delivered to your hotel and ready for you when you arrived. It is great to know that the equipment was in excellent condition and fully charged, allowing you to start enjoying your trip straight away.
Providing reliable mobility solutions that give our customers greater independence and comfort is our main goal.
Thank you for recommending Motion4Rent. We truly appreciate your trust and hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
Scooter Hire
They delivered and picked the scooter up promptly. The scooter was comfy, easy to use and had a fantastic range in the days I used it I only used 1 green light. I have no problem recommending Motion4rent and I will definitely use them again if I return to their part of France.
6 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your excellent review.
We are delighted to hear that the delivery and collection of your scooter were carried out promptly and that the equipment provided you with comfort and ease of use throughout your stay.
It is wonderful to know that the scooter’s battery range allowed you to enjoy your days without having to worry about recharging, giving you more freedom and independence during your trip.
Thank you for recommending Motion4Rent. We truly appreciate your trust and would be very happy to assist you again if you return to France or any other destination where we operate, such we are allover the world
Kind regards,
The Motion4Rent Team
So easy to arrange delivery and pick up…
So easy to arrange delivery and pick up from my hotel. Very sturdy scooter.
6 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your positive review.
We are delighted to hear that arranging the delivery and collection from your hotel was easy and convenient.
It is great to know that the scooter was sturdy and met your expectations, helping you enjoy your trip with greater comfort and independence.
Thank you for choosing Motion4Rent. We truly appreciate your trust and hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
Functioning scooter not usable for…
Functioning scooter not usable for first 4 days hire in Torrevieja (Spain) Motion4rent accepted there had been a problem but just keep fobbing me off regarding refund. Very poor result.
5 May 2026
Unprompted review
Reply from Motion4rent
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how important reliable mobility equipment is during a holiday, and we always take these situations seriously.
We would like to clarify that, as soon as we were informed about the issue, our team reviewed the situation with the local provider in order to find the best possible solution. Our priority is always to support our customers and work together with our local partners to resolve any incident as quickly as possible.
We are sorry that you felt disappointed with the resolution process. We always aim to handle each case fairly, taking into account the circumstances of the rental and the service provided.
We appreciate your feedback, as it helps us continue improving our service and communication with our customers.
Kind regards,
The Motion4Rent Team
Brilliant reliable service
Brilliant reliable service. Mobility scooter was dropped off and picked up on time. The equipment was sturdy and good quality.
28 July 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your excellent review.
We are delighted to hear that you found our service reliable and that the delivery and collection of the mobility scooter were carried out smoothly and on time.
It is great to know that the equipment met your expectations in terms of quality and comfort. Our goal is always to provide safe, dependable mobility solutions that allow our customers to enjoy their trips with confidence.
Thank you for choosing Motion4Rent and for sharing your experience. We hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
Excellent service
Excellent service. Drop off and pick up was very easy. The mobility scooter was in great condition and made getting around the busy city of Rotterdam very easy. I will definitely use their service again when needed.
3 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your excellent review.
We are delighted to hear that the delivery and collection process was easy and that the mobility scooter helped you enjoy your time in Rotterdam with greater comfort and independence.
It is wonderful to know that the equipment was in great condition and met your expectations.
Thank you for choosing Motion4Rent and for your trust. We will be happy to assist you again whenever you need us.
Kind regards,
The Motion4Rent Team
Amazing service
Amazing service! Great communication in the lead up to the day I collected the mobility scooter. Smooth service. Highly recommend 😊
31 July 2026
Unprompted review
Reply from Motion4rent
Thank you very much for your fantastic review.
We are delighted to hear that you had an excellent experience with our service and that the communication before your rental helped make everything smooth and easy.
Providing a simple, reliable, and stress-free mobility solution for our customers is our main goal.
Thank you for your recommendation, and we hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
Rented a mobility scooter for our…
Rented a mobility scooter for our holiday in L’Estartit Spain .
The service was Perfect . Carlos is such an amazing and helpfull person ,a one in a million guy . The equipment was well maintained as well . There was a small battery problem (didn’t fully load ) with a scooter . I contacted Carlos , and within the blink of an eye a new scooter was delivered, with a nice bottle of wine aswell . So service and kindness i would say a 10/10 . Thank you very much Carlos for making our Holiday this comfortable .
4 August 2026
Unprompted review
Reply from Motion4rent
Thank you very much for sharing your wonderful experience with us.
We are delighted to hear that your mobility scooter rental in L’Estartit helped make your holiday more comfortable and enjoyable.
We will be happy to pass your kind words on to Carlos. His dedication, kindness, and quick response are exactly the type of service we want to provide to all our customers. We are also glad that the battery issue was resolved quickly and that you were able to continue enjoying your trip without inconvenience.
Thank you again for your trust and for highlighting the quality of both the equipment and the service. We hope to assist you again in the future.
Kind regards,
The Motion4Rent Team
We needed a wheelchair whilst on holiday
We needed a wheelchair whilst on holiday in Poland, we booked one through motion4rent in the Wednesday evening and they had one sorted that night for delivery to the hotel the next day. Were very efficient and updated us on what was going on throughout. Would use again if needed, and definitely recommend!
29 July 2026
Unprompted review
Reply from Motion4rent
We needed a wheelchair whilst on holiday
We needed a wheelchair whilst on holiday in Poland, we booked one through motion4rent in the Wednesday evening and they had one sorted that night for delivery to the hotel the next day. Were very efficient and updated us on what was going on throughout. Would use again if needed, and definitely recommend!
Great service was booked last minute
Great service was booked last minute, was offered different options for the best suited scooter for my needs. It was delivered to my hotel and waiting ready on arrival, the battery life on the scooter was fantastic it was used all day every day and it didn’t go down a bar which was very reassuring I didn’t have to worry once that it wasn’t going to cover where we wanted to go and it run low or flat. It was able to go in access taxis booked in advance by our hotel so if we needed to go further a field we was able to still get full use of the scooter I would definitely recommend, I wouldn’t say a negative because without it I would have been unable to do what we needed the delivery fee may be considered quite high for some but that may have been down to the location of our hotel however the daily charge for the hire was reasonable and fairly priced so for what it added to our trip it was definitely worth it, thank you 😊
25 July 2026
Unprompted review
Reply from Motion4rent
Thank you very much for taking the time to share such a detailed review.
We are delighted to hear that we could help you, especially with a last-minute booking, and that our team was able to offer you different options to find the scooter that best suited your needs.
It is wonderful to know that the scooter was ready for you at the hotel, that the battery performance gave you peace of mind throughout your trip, and that it allowed you to enjoy your activities without worrying about mobility limitations.
We also appreciate your feedback regarding the delivery fee. Delivery costs can vary depending on the location and logistics required, but our priority is always to make mobility equipment accessible and convenient for our customers wherever possible.
Thank you again for choosing Motion4Rent and for your recommendation. We would be happy to assist you again in the future.
Kind regards,
The Motion4Rent Team
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