Mobility Equipment Hire Direct Reviews 

116
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery and collection services, noting that equipment often arrived on time or was waiting as expected at their destination, making their travel plans smoother. Many people highlight the excellent service, describing the process as straightforward, professional, and reliable, leading to a very smooth overall experience. Reviewers also frequently appreciate the quality and condition of the equipment provided, which was often described as being in great shape and easy to use. This high standard significantly enhanced their mobility and overall holiday experience, with many expressing their intention to use the service again.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that equipment was... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, reliable, and... See more

Product

People report positive experiences with the product, often highlighting the high quality and excellent... See more

User experience

Customers had positive experiences with the user experience, describing it as excellent and very smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company had a very quick response time to questions. Where very friendly and helpful every step of the way taking a lot of stress out of our holiday. The scooter was waiting in the hotel lobby... See more

Rated 4 out of 5 stars

Very helpful and efficient. Scooter delivered to our door in Portugal where we were on holiday at the time arranged. Slight problem towards end of holiday when the battery died on the scooter however... See more

Rated 5 out of 5 stars

Arranged for a rollator to be delivered to my apartment in Los Gigantes, Tenerife. Everything went smoothly. Delivery was exactly as arranged and collection at the end of our holiday was also very... See more

Company replied

Rated 5 out of 5 stars

This was a first experience. We didn't want to risk taking our Rollator in the Hold of the Plane, so hired through this company. Delivered before we arrived and collected after we left 8 days later.... See more


Company details

Information provided by various external sources

Hire & rental of mobility equipment, Mobility Scooters, Wheelchairs, Hoists, Shower Chairs etc, UK, London, Edinburgh, Manchester, Spain, Majorca, Portugal...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(116)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Pre-booked a mobility scooter.

Pre-booked a mobility scooter to arrive very late on the evening of our arrival in Krakow, but unfortunately it didn't arrive until early morning the next day. No great problem and the company kept me informed all the time. Once it arrived, it was demonstrated, and explained to me. The scooter was handed over to me fully charged and clean. I had no problem with it at all, and left it with the hotel staff when we departed. On the whole a very pleasing experience, and I will definitely use this company again in the future.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Electric lift chair for hotel room.

We had an electric lift chair delivered to our hotel and the process was straightforward and flawless. The chair was in the room when we arrived and was picked up shortly after we left. It made a world of difference.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and user friendly.

This company had a very quick response time to questions. Where very friendly and helpful every step of the way taking a lot of stress out of our holiday. The scooter was waiting in the hotel lobby on arrival and returns were just as easy.

Will use these again for when we return.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

I spent 2 weeks providing all details…

I spent 2 weeks providing all details and paid for 2 scooters at £366 for both and after I had paid and with only a week to go before the holiday I was told of a delivery charge (they advertise as delivery and collection included) of - wait for it - £133!
Luckily I found an alternative and was able to cancel - so - shop around- they are more expensive and either don’t know what talking about or misleading advert
I got it for 310 including delivery from another company!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Mobility Equipment hIre Direct. Excellent experience

We had an excellent experience with Mobility Equipment Hire Direct. A Profile bed, air pressure mattress and hoist was delivered and set up in our friends house near Bath to enable us to visit for a week.
This is the third year we have used Mobility Equipment Hire Direct for this visit.
We have always had excellent service with high quality equipment delivered and set up on time.
I highly recommend this firm, without any reservation.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Mobility…

Would highly recommend Mobility Equipment Hire Direct. We hired a mobility scooter in Porto. It was delivered to our hotel and picked up at the end of our holiday. The service was very smooth from beginning to end. Thank you very much

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. A good scooter was waiting for me at the hotel when I arrived. Couldn't fault the pleasant service.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We used the company to hire a mobility scooter for my husband. Everything went very smoothly. Would definitely recommend

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend them and use them again!

The equipment I needed was originally not in their inventory but they found a supplier which was great. They organised for it to be delivered to the villa where I was staying in Spain. It was there on time, they communicated very well and were extremely helpful and reasonably priced. I would definitely recommend them.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Hired a profiling bed and hoist from…

Hired a profiling bed and hoist from Mobility Equipment Hire Direct for my trip to Ireland. The whole process was straight forward and smooth. All my questions and communications were answered promptly, and they were able to accommodate my hotel's requests for equipment delivery and collection times. I will definitely use them again.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience with Mobility Equipment Hire with a walker in Cardiff, Wales. It was delivered to our hotel & picked up at the end of our holiday. Staff were very helpful. Thank you very much.
Brian Chandler

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Raised toilet seat and frame

Toilet seat was delivered to the owner's home as we had booked the cottage nextdoor. They then left it for us on our arrival. Easy to fit and use. Collected at the end of our stay without a problem.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Hired a mobility for my time in…Castellon, Spain

Hired a mobility for my time in Castellon, Spain. The scooter was delivered directly to my hotel and collected after use. The scooter was exactly what I needed and allowed me to get around with ease. All correspondence was excellent and was a very efficient service. Would definitely use again.

9 February 2026
Unprompted review

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