LOCK & enjoy! Luggage Storage  Reviews 

2,113
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

It was good experience. It' s great price and location. Only we was confused when odered locker in one place and they send us to another not so far from first one. We called help centre, but no one an... See more

Company replied

Rated 5 out of 5 stars

Excellent and easy service, happened to be round the corner from where we stayed and was so easy on checkout to login using the QR code outside, pay, get access to the locker and leave our cases for a... See more

Company replied

Rated 4 out of 5 stars

Place is amazing and quite cheap (used for 4h) but the door code could work 15 minutes early so you can get in and actually use the charger instead of waiting outside. To our luck someone got there be... See more

Company replied

Rated 5 out of 5 stars

Great experience. All digital and easy to manage via website (no Apps needed), including extending times on either end. Everything works as described on the website. Prices are reasonable and location... See more

Company replied

Company details

  1. Serviced Accommodation
  2. Online Marketplace
  3. Sightseeing Tour Agency
  4. Travellers Lodge
  5. Vacation Rental

Written by the company

Somos viajeros apasionados… a lo largo de nuestros viajes todos hemos vivido momentos en los que necesitamos despreocuparnos de nuestras maletas y bolsas para poder disfrutar plenamente de cada destino. En muchas ocasiones llegamos antes de que el alojamiento esté disponible o debemos abandonarlo con horas de margen antes de tomar un avión, un tren o un autobús. No siempre resulta fácil encontrar un lugar económico, seguro y bien ubicado donde guardar el equipaje, pero cuando lo conseguimos, la experiencia del viaje mejora por completo. Desde LOCK & enjoy! ofrecemos una solución moderna de consignas inteligentes y guardaequipajes automatizado, con ubicaciones estratégicas cerca de estaciones de tren, aeropuertos, puertos y centros históricos en las principales ciudades de España y Europa. Nuestra red de consignas permite reservar online en pocos pasos y disponer de un espacio seguro para guardar maletas, mochilas y pertenencias por horas. Somos una alternativa eficiente a los servicios tradicionales de consigna y a los establecimientos saturados en temporada alta. Cada taquilla cuenta con acceso mediante código personal, sistema 100% automatizado y videovigilancia, garantizando un servicio de guardaequipaje seguro, flexible y fácil de usar. Además, durante el tiempo de reserva es posible abrir y cerrar la consigna, ofreciendo total libertad al viajero. LOCK & enjoy! nace para mejorar la experiencia turística urbana, permitiendo disfrutar de la ciudad sin cargar equipaje y con la tranquilidad de contar con un servicio fiable, tecnológico y en constante expansión internacional.

🚀 VIAJA SIN PREOCUPACIONES

Written by the company

Tu equipaje seguro mientras exploras
LOCK & enjoy! te ofrece consignas 100% SEGURAS en ubicaciones clave. Reserva en segundos y olvídate de las maletas mientras disfrutas de tu destino. Reservar es FÁCIL, RÁPIDO y ACCESIBLE 24/7.
Viaja ligero, vive cada momento
No pierdas tiempo buscando dónde dejar tus maletas. Encuentra nuestras consignas AUTOMATIZADAS y accede a ellas de forma rápida y sin complicaciones. Encuentra LOCK & enjoy! en UBICACIONES ESTRATÉGICAS
Accede a tu consigna 24H
Nuestras consignas INTELIGENTES están disponibles 24/7 para que guardes tu equipaje con total tranquilidad. Sin llaves, sin contacto, con código seguro.

🔐 SEGURIDAD Y TRANQUILIDAD GARANTIZADAS

Tu equipaje, siempre protegido

Tu equipaje, siempre protegido
Garantía de seguridad 24/7 📍 Ubicaciones seguras: Nuestras consignas están en zonas estratégicas y vigiladas. 🔒 Protección avanzada: Cámaras de seguridad y acceso con código único. 📞 Atención al cliente: Soporte disponible para cualquier incidencia. Viaja sin preocupaciones y disfruta de tu destino sin cargas. ¡Nosotros nos encargamos de la seguridad de tu equipaje!

Contact info

Promotion box for LOCK & enjoy! Luggage Storage

Booking a Locker

Time to Check-ou? Don´t Worry about your luggage.


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,113)

1,197 reviews in the last 12 months

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Rated 5 out of 5 stars

It was good experience

It was good experience, very easy and straightforward system to use

30 August 2026
LOCK & enjoy! Luggage Storage  logo

Reply from LOCK & enjoy! Luggage Storage

Thank you, Malik!

Rated 1 out of 5 stars

Did not work

I used the QR code on the door to book and pay for a locker. Used the door code I was emailed, and nothing happened. Someone else inside opened the door to let me in. I then scanned my code to open my locker, and it wouldn’t open. There is no staff, no intercom to call for help, no phone number posted anywhere. I tried several times over a 10 minute span and just kept getting the message “your locker will open soon.” Ended up wasting my money and just dragging my suitcase around with me all day.

9 August 2026
Unprompted review
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Reply from LOCK & enjoy! Luggage Storage

Hi Lauren,
We’re sorry to read this, as what you describe is certainly not the experience we want anyone to have.
We would, however, like to clarify one important point: 24/7 customer support is available. Our contact details are included in the booking confirmation email, on our website and at the facility itself, precisely so that any access issue can be resolved remotely and quickly. There is no on-site staff because the service is designed to operate autonomously.
Regarding the door and locker not opening, we’d like to investigate what happened, as this is not normal behaviour. If you contact our customer service team with the email used for the booking, we can trace the reservation and review the incident.
We understand how frustrating it must have been to carry your suitcase around all day, but we genuinely wish you had contacted us at the time — in most cases, an access issue like this can be resolved within minutes.

Rated 4 out of 5 stars

It was good experience,with some confusion.

It was good experience. It' s great price and location. Only we was confused when odered locker in one place and they send us to another not so far from first one. We called help centre, but no one answered probably because they didn't have who talk english. We manage find out that we in wrong adress by our self, because one couple before us had the same problem. They sorted it by calling help centre. This means that English speaking tourist will have more problems . Exept this we liked the service.

7 August 2026
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Reply from LOCK & enjoy! Luggage Storage

Hi Virginija,

Thank you for taking the time to share such detailed feedback.

We’re really pleased that you enjoyed the location, the pricing and the service overall. That said, we’re sorry the initial confusion about the address affected your experience.

We’ll review the information shown during the booking process to make the location even clearer and help avoid similar situations. Regarding the support line, we’re also sorry you couldn’t reach us at that moment. Our team is available 24/7, and English assistance is normally provided, so we’ll investigate what happened during your call.

Thank you again for your constructive comments. Feedback like yours helps us keep improving the experience for travellers from all over the world, and we hope to welcome you again on a future visit.

Rated 3 out of 5 stars

The facility was not clean

The facility was not clean. Lots of litter and needed cleaning.

4 August 2026
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Reply from LOCK & enjoy! Luggage Storage

Hi Shaju,
Thank you for bringing this to our attention. We're sorry to hear the facility wasn't as clean as it should have been during your visit. That's certainly not the standard we aim to maintain.
We've shared your feedback with our local team so they can review the cleaning schedule and ensure the facility is back to the level our guests expect.
We appreciate your honesty and hope to provide you with a much better experience next time.

Rated 5 out of 5 stars

The best location ever

The best location ever! 5 minutes walking to the Eiffel Tower. The locker is big enough, we could storage more and more stuffs during the day. We took the medium locker for 11 hours and we have paid 10.90€ for it. There are a couple of plugs there, so you can recharge your mobile phone, which save us during the day. Definitely it worth any euro spent. Thanks a million.

31 July 2026
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Reply from LOCK & enjoy! Luggage Storage

Thank you so much, Bruna!
What a pleasure to read your review! We're delighted that our Tour Eiffel location helped you make the most of your day in Paris. It’s great to hear the locker had plenty of space, the charging points came in handy, and that you felt the service was worth every euro.
Thank you for choosing us, and we’d love to welcome you back the next time you’re exploring Paris. Safe travels! 🇫🇷✨

Rated 5 out of 5 stars

Convenient and Easy

Very easy access. Facility was clean

31 July 2026
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Reply from LOCK & enjoy! Luggage Storage

Thank you, Elena!
We're delighted to hear you found everything easy to access and that the facility was clean. We work hard to make every stop as simple and comfortable as possible, so it's great to know we delivered.
We hope to welcome you again next time you're in Córdoba. Safe travels!

Rated 5 out of 5 stars

Great solution for luggage storage

Great solution for luggage storage

1 July 2026
LOCK & enjoy! Luggage Storage  logo

Reply from LOCK & enjoy! Luggage Storage

Thank you, Sophie!
We're delighted to know our lockers were the right solution for your luggage storage. Sometimes the simplest services make the biggest difference when you're exploring a city.
We'd love to welcome you back next time you're in Valencia. Safe travels!

Rated 4 out of 5 stars
LOCK & enjoy! Luggage Storage  logo

Reply from LOCK & enjoy! Luggage Storage

Thank you, Missy!

We're so pleased to hear you had a great experience with us. We hope our lockers made your time around María Zambrano a little easier and more enjoyable.

We'd love to welcome you back whenever your travels bring you here again. Safe travels!

Rated 5 out of 5 stars

Solid

Solid! Allowed us to explore Málaga several hours extra without lugging bags around before heading to Granada.

1 September 2025
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Reply from LOCK & enjoy! Luggage Storage

Thank you, Carl! A few extra hours in Málaga before heading to Granada — well spent!

Rated 5 out of 5 stars

Great system

Quite easy system. The locations are very close to the city centres. Highly recommend.

11 July 2026
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Reply from LOCK & enjoy! Luggage Storage

Thank you, Margarita! Central locations and an easy system — glad it all worked out. Thanks for recommending us!

Rated 5 out of 5 stars

Near to Eiffel Tower -Paris

Near to Eiffel Tower - Paris.. Easy to book & everything went smoothly. Would defo use again

12 July 2026
Unprompted review
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Reply from LOCK & enjoy! Luggage Storage

Glad it all went smoothly, Sean — see you next time!

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Location was close to where we were staying and made the wait for our check in time easy

10 July 2026
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Reply from LOCK & enjoy! Luggage Storage

Perfect timing is everything — glad we could make that wait so much easier!

Rated 5 out of 5 stars

Great facility

Great facility, easy to access, would definitely use again.

7 July 2026
LOCK & enjoy! Luggage Storage  logo

Reply from LOCK & enjoy! Luggage Storage

Thank you, Kate — the lockers will be ready whenever you need them again!

Rated 1 out of 5 stars

It was a not good experiance I could…

It was a not good experiance I could never use the lock the phone service was off and later I phone the website and they said they will check if I couldn't use the lock and them retour myoney back buy they didn't. So ipaid 7'8€ for nothing.

5 July 2026
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Reply from LOCK & enjoy! Luggage Storage

We're sorry you weren't able to use the locker, Juliet. As confirmed by our team, the refund has already been processed so you won't be charged for the inconvenience.

Rated 5 out of 5 stars

would absolutely recommend

cheap, easy to use, efficient, reliable, nothing to add

4 July 2026
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Reply from LOCK & enjoy! Luggage Storage

Nothing to add — that's the best review there is! Thanks for recommending us, Rani.

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