Easy to make a account. And people there are very friendly and kind. Unfortunately I ran into some problems wich was not Lunar's fault, at all. But reopening my account took its time. Don't call on Fr... See more
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Review summary
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Reviews shaping this summary
overall good experience in assisting with my sign-up process. the waiting line could be quite long but they will offer you to get called when it's your turn.
Company replied
I am 1000 percent pleased with the assistance received from Erika today!!! I have no idea how to manage my new App or the website. Erika went beyond the call of duty to provide the exact information I... See more
Company replied
I had an issue with a scam on a shopping website and contacted the support team. They responded quickly, handled my case professionally, and kept me updated throughout the process. Thanks to their hel... See more
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Company details
About Lunar Denmark
Written by the company
Lunar is built to give more power to consumers and businesses to take care of everything money in one place.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Lunar provides you with a mobile bank, making it easy to manage and grow your money - whether it’s personal banking or business. More than 750.000 people are currently using Lunar to spend, save up, take a loan and invest.
Try Lunar for free. Download the app and experience how you can power your money.
Contact info
Hack Kampmanns Plads 10, 8000, Aarhus C, Denmark
- support@lunar.app
- lunar.app
4.5
Excellent
28K reviews
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It took more than a month to open the…
It took more than a month to open the account.
I was asked for a set of questions upon requesting the account, then in the KYC call, and some of those questions again later on.
Lunar tries to reach the new customer only by phone. If I miss that call in that precise moment, then I don't have a phone nr to call back the person assigned to my request.
It seems as if it is not relevant whether the process takes 1 week or 1 month... I am sure you can do much faster.
3 July 2026
Reply from Lunar Denmark
Hi Guillermo
Thank you for taking the time to share your experience.
First of all, we're sorry that your onboarding took longer than it should have. If it took more than a month to open your account, we completely understand why you found the process frustrating.
While many applications are completed much faster, some require additional review. This can happen if we need further clarification, additional documentation, or a better understanding of the information provided in order to meet our regulatory obligations. That said, we also appreciate your point that being asked similar questions multiple times does not create the best experience, and this is valuable feedback for us.
We also understand your frustration regarding the phone calls. If you're unavailable when we call, it can unfortunately delay the process, and we recognise that this isn't always the most convenient experience. We'll make sure your feedback is shared with the relevant team as we continuously work to improve our onboarding journey.
Thank you again for your honest feedback, and welcome to Lunar. We hope we'll have the opportunity to provide you with a much better experience going forward.
Kind regards,
Yakup
Not fast at all
Not fast at all
The website advertised simple process and 3 days waiting time, but I'm opening my account and had a lot of problems with the application that finally was sent and I got a message that I needed to wait 15 working days. Don't believe it is fast - it is slower than normal banks
3 July 2026
Unprompted review
Reply from Lunar Denmark
Hi Sergio
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand why it can be frustrating to see different timeframes. On our website, we state that most applications receive a response within 3 business days. A response does not necessarily mean that the application will be approved or that an account will be opened within that timeframe. Every application is assessed individually, and the processing time depends on several factors, including the information provided, whether additional documentation is required, and the complexity of the business.
Once an application has been submitted, the app displays an estimated processing time of up to 15 business days. This estimate reflects our current processing capacity and is updated to provide the most realistic expectation based on demand. Some applications are completed much sooner, while others require additional review before a decision can be made.
We appreciate your feedback, and if our communication has created a different expectation, that is certainly something we will take into consideration.
We have requested your contact details and would very much like to review your application and learn more about the issues you experienced during the application process. We hope to help move your case forward as quickly as possible.
Kind regards,
Yakup
Reply from Lunar Denmark
Hi Maja
Thank you for the kind words.
We're glad to hear everything worked for you.
Thank you for taking the time to share your opinion!
Best regards, Pelle
To be honestly
To be honestly, it takes too much time for be approved But, nevertheless employees are kind and good service
1 July 2026
Unprompted review
Reply from Lunar Denmark
Hi Minji!
Thank you for sharing your experience. We're glad the employees were kind and the service good, but we completely understand that waiting too long to be approved isn't the start you should have, and that's feedback we're taking to heart as we work to make the process faster.
Thanks for putting it into words!
Best regards, Pelle
Got scammed while buying stuff online
Got scammed while buying stuff online, Lunar got me all my money back. Excellent work!!
1 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Lasse
Thank you for sharing your experience. We're glad we could get all your money back after the scam, that's exactly the kind of support we want to give. Should anything else ever come up, we're always here to help.
Thanks for putting it into words!
Best regards, Pelle
Sign-up process assistance
overall good experience in assisting with my sign-up process. the waiting line could be quite long but they will offer you to get called when it's your turn.
1 July 2026
Unprompted review
Reply from Lunar Denmark
Hi Sri
Thank you for sharing your experience.
We're glad we could help you through the sign-up process — and you're right that the waiting line can get long, so we're glad the call-back option was there to make it easier.
That's honest feedback we take on board as we keep working to keep wait times down.
Thanks for putting it into words!
Best regards, Pelle
The customer service representative…
The customer service representative Lara was very sweet and helpful. She explained what the issue was and did everything that she had authorisation to do and was also very understanding. She was kind and friendly and I hope other Lunar departments representatives are as sweet and as helpful as Lara
1 July 2026
Unprompted review
Reply from Lunar Denmark
Hi Ana!
Thank you for sharing your experience.
We're glad Lara took the time to explain the issue, did everything she could to help, and met you with kindness and understanding. We'll be sure to pass your praise along to her.
We'd of course like every interaction across Lunar to feel this way, and if there's anything still unresolved, we're here to help.
Thanks for putting it into words!
Best regards, Pelle
Effective service :)
Everything was good, and the customer service via email was very fast and effective! :)
30 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Andrea
Thank you for sharing your experience. We're glad everything was good, and that our customer service over email was fast and effective for you. Thanks for putting it into words!
Hopefully we can give you a 5-star experience one day!
Best regards, Pelle
Lunar is the best
23 June 2026
Reply from Lunar Denmark
Hi Qayum
Thank you for the kind words. We're glad to hear you rate Lunar the best.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Untrusted organisation
Untrusted organisation. I transferred 32000 dkk to my friends Revolut account on 07 June. And I have transferred before to this person. And it was okay before. Today is 30 of June. The money are still on hold. My friend never received them but they disappeared from my account. I wrote a tons of messages in support and they not replying for weeks. Asking documentation, I provide all the documentation and they are silent for weeks again. I call them each 2 days. They just uselessly saying to write in support. Hey Lunar is it just a Rubbery? Or you can at least return my money back to my account ?!
7 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Maria
Thank you for your review.
We are sorry to hear about your experience and understand your frustration regarding the delay.
For confidentiality reasons, we cannot comment on individual cases on Trustpilot, but we would like to clarify some general points.
The fact that a previous transfer to the same recipient went through without issues does not guarantee that future transactions will be processed in the same way. Each payment is assessed individually at the time it is made, and decisions are based on the full context of the transaction, including current account activity, risk signals, regulatory requirements, and the origin and flow of funds.
For this reason, transfers may occasionally be subject to additional review or temporary holds, even if previous payments to the same recipient were completed without issue.
We understand this can be inconvenient, but these controls are part of the financial regulations we are required to comply with.
We have requested your contact details so that we can review your case more closely and ensure everything has been handled correctly.
Kind regards,
Yakup
Switch bank BEFORE moving to Switzerland and save yourself a horrible hassle.
Had an account with Lunar for years. My first 'real' bank. Moved to Switzlerland for work and they just blocked my account absolutely out of nowhere. I had uploaded all the requested information, given all the details required. Blocked, account closed; no warning, no nothing. Incoming transfer from family member ended in dispute with their bank (UK) and might not even be reimbursed. Horrible customer service. No one to call. Unable to access the app (I'm just entirely blocked now, apparently). Horrible, horrible, horrible. No professional sense here. Unable to move any of my things from the account, check balances, export documentation etc. Will never use Lunar again. Don't recommend it to anyone. Get Lånogspar instead + Revolut.
1 June 2026
Unprompted review
Reply from Lunar Denmark
Hi
Thank you for sharing your feedback.
We are sorry to hear about your experience.
As a regulated bank, we are required to comply with strict rules regarding customer residency and international banking relationships. If a customer moves outside the EU/EEA, we may no longer be able to maintain the account relationship. In such cases, customers are always notified in advance and given a notice period before any closure takes effect, so there is time to make alternative arrangements.
Regarding international transfers, it is important to note that these payments do not move directly from one bank to another. They often pass through one or more intermediary (correspondent) banks before reaching their final destination. Because of this network, delays or returns can take time, and they are not always processed instantly.
If a payment is sent to an account that has been closed, it will in most cases be automatically returned to the sending bank. However, the timing depends on where the payment is in the payment chain at the time of processing.
We always recommend that the sending bank tracks the transfer via SWIFT gpi, as only the sender has access to real-time tracking information and the full payment route.
We have already requested further information in relation to this specific case in order to help investigate where the payment is in the process. In some cases, this may also include requesting a SWIFT MT103 from the sending bank, which can help us trace the transaction more precisely through the payment chain.
We remain fully available to assist in resolving the matter and will continue to work towards clarifying the status of the transfer.
We are sorry for any frustration this situation has caused and appreciate your feedback.
Kind regards,
Yakup
Response was great and the team was…
Response was great and the team was very helpfull all the time .
Well done team
30 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Gustavo
Thank you for the positive words.
We're glad to hear the response was great and that the team was helpful throughout.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Friendly, helpful and to the point.
Great experience. Friendly, helpful and to the point - what more can one ask for?
30 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Ruben
Thank you for the kind words. We're glad to hear you had a friendly, helpful and to-the-point experience with us.
Thank you for taking the time to share your opinion!
Best regards, Pelle
Great Service and Prompt Response
29 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Aviroop
Thank you for the positive words.
We're glad to hear you experienced great service and a prompt response.
Thanks for putting it into words!
Best regards, Pelle
My experience with a problem that I had…
My experience with a problem that I had was perfect and the customer service was excellent with my case. Thank you for solving my problem.
29 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Anna
Thank you for sharing your experience.
We're glad the customer service handled your case so well and got your problem solved.
Thanks for putting it into words!
Best regards, Pelle
I think people should use lunar more…
I think people should use lunar more like it’s so good and they act as fast as possible.
I got scammed 2 months ago in a website and they actually helped me out and now i got that money they didn't just let it go they actually too actions and got it back for me and its a very good bank over all deserves a 5 star.
29 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Ibrahim
Thank you for sharing your experience. We're glad we could take action and get your money back after the scam, rather than letting it go - it's great to hear the case was resolved and that you rate us five stars overall.
Should anything else ever come up, we're always here to help.
Thanks for the kind words, and for putting it into words!
Best regards, Pelle
Dispute case
I had an issue with a scam on a shopping website and contacted the support team. They responded quickly, handled my case professionally, and kept me updated throughout the process. Thanks to their help, my dispute was successful and I got my money back. I really appreciate their excellent support. Thank you to the team.
29 May 2026
Unprompted review
Reply from Lunar Denmark
Hi Mahima
Thank you for sharing your experience.
We're glad our support team could handle your case quickly and professionally, and that keeping you updated throughout made a difference - it's great to hear the dispute was successful and your money came back. Should anything else come up, we're always here to help.
Thanks for putting it into words!
Best regards, Pelle
Amazing service
Great customer support, questions answered / issues solved very fast. UX is easy and pleasant, the app is pretty much self-explanatory, but if you do have any question, the customer support will deal with it. Overall great experience!
26 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Alona!
What a great thing to read!
It's good to hear that our customer support answered your questions and solved issues fast, and that the app's UX felt easy and self-explanatory with help on hand whenever a question does come up.
That ease is exactly what we aim for, as we want to give ownership of your bank back to you.
Thanks for putting it into words!
Best regards, Pelle
Unprofessional - unfriendly
The bank keeps asking for new information/documents and then you must wait for 10 days. This happened to me three times, so I will find another bank. I tried to write the company via mail but they couldn't help. It must be very easy to define what kind of information you need from a customer!
22 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Bina
Thank you for your review.
We are sorry to hear if you have experienced delays and found the process frustrating.
As a regulated bank, we are required to ensure that the information we hold is complete and accurate, which sometimes means we need to request additional documentation during onboarding or ongoing account reviews. In some cases, if the information provided is incomplete or needs clarification, we may need to ask for updated details before we can proceed. But it should for certain not take the 30 days, if I understand it correctly.
We understand that this can feel like a slow process, and we apologise if it has led to repeated requests or waiting time in your case.
We have requested the necessary information via Trustpilot to review the matter properly and would be happy to take another look and assist further if needed.
Kind regards
Yakup
They saved my butt
26 June 2026
Unprompted review
Reply from Lunar Denmark
Hi Ferhat!
This put a real smile on our faces! We're glad we could come through for you when it mattered.
Thanks for putting it into words (and vizuals)
Best regards, Pelle
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