Jyske Bank Reviews 

Great service from the staff and very helpful - they are fast at picking up the phone, even at 17:50 which is fairly late for all the other banks.

Happy to be a customer at Jyske Bank and happy I switched.

I am a Danish national who has lived in the uk for decades. When I moved back to Denmark, I had 20 years of self-employment. I first applied to Danske Bank and then Nordea but neither could be bothered because of my complex structure. Then I met Daniel at Jyske and the effort he made for us was incredible. He spent a lot of time understanding my network of companies and worked hard his end to make it fit to Danish mortgage regulations. Exceptional effort and service. Thank you, Mads Dal

Husk Bank react fast and always find the best solution for the customer

Excellent service and support from our advisor. He was very helpful, clear and fast to help us with out mortgage, re-structuring it and also offered many options we have not been aware of.

The bank employee provided a lot of useful information.

My wife and I were very happy with the thoughtful guidance and practical solutions we received from Mikkel Tøttrup, Privatrådgiver at the Amager branch of Jyske Bank, in our online meeting about Pensions, Insurance, and our mortgage. An excellent level of service that was greatly appreciated - thank you Mikkel.

I really like this bank — it’s truly modern with tons of great features in the app! Everything is intuitive, fast, and user-friendly.
I’ve had only positive experiences, and my whole family uses it too — everyone loves it! The staff is super responsive, always helpful, and gives great advice.
Highly recommend for anyone wanting a convenient digital bank. 5 stars! ⭐

Horrible customer service
Unprofessional workers
Strange charges , 2 many
They don’t answer inquiries and when they give you an answer it’s not even correct
I don’t recommend and definitely will move to another bank
The bank asked for my information name phone number and if I refuse they will remove this , I don’t want to give them my personal information cause simply I don’t trust what they will do with it. My experience was that bad

Very complicated and not willing to understand and adjust to current situations... way too much downpayment for foreigners buying properties as well. Sad but true...

About Casper Graversen:

It has been our pleasure, but much more our big fortune, to have him as consultant and loan manager of our latest endeavour. I cannot explain how thankful we are for his support, guidance and execution on our apartment purchase.

He made us always feel safe, and the most important, we always felt he was always bridging our interests with the possibilities and interests of "the house", Jyske Bank.

It is people like him, that shape the job, but also the institution.

A big, warm and heartfelt THANK YOU!!!

Outstanding customer support from Nicklas E. I wholeheartedly recommend this bank and its services.

I was looking for the best bank for our future mortgage, as I am selling the investment apartment. And I just made a call, which was horrific. The first person did not even try to listen; she spoke to me with such disrespect!
While I was trying to explain the situation, she interrupted me and put me on hold. She cannot even answer how long it will take to open the account, even approximately. Then I tried to explain again that she misunderstood what I was saying, and he interrupted me abruptly and basically told me to basically shut up and LISTEN TO HER NOW. (You can listen to what exactly she said. I hope the calls are being recorded). I told her I do not appreciate her tone, and that I would like to speak to the manager. Then, some other lady spoke to me, whose name started with V , but she was not a manager. She was even more rude and asked me WHAT DO YOU WANT !!! I was shocked. Those 2 ladies were both taking, I could hear the first lady on the background and some remarks. Then she said she would not transfer me to a manager and that it would be better for me to find another bank. Crazy! The call was at 10.23 am just now.
How is it even possible to talk to any human being with such disrespect? She just embarrassed me and hung up on me. P. S. NOONE EVER CALLED ME BACK TO APOLOGIZE

Good, open and honest discussions

At vi får en kompetent professionel rådgivning - ovenikøbet i en gemytlig og munter tone.

I am writing to express my deep frustration and disappointment with the ongoing difficulties I’ve experienced while trying to open an account at Jyske Bank, a process that has now dragged on for the past 3-4 months. Despite my continuous efforts and compliance with your requirements, I have been met with repeated setbacks and unhelpful treatment.

For the past few months, I have visited your bank in Denmark with my sister, who speaks fluent Danish, as I live in Sweden. I have provided my identification, including my outdated passport, and granted my sister full proxy to assist with the process. In January, I renewed my Danish passport and mailed it to Jyske Bank, expecting the issue to be resolved.

Since then, I have stayed in constant contact with the bank, with my sister making the calls on my behalf due to my limited Danish. I have always been present during the calls to confirm my identity, and we have provided every piece of necessary documentation. I have been patient, understanding that these processes take time, but the continued lack of progress is unacceptable.

On January 22, after waiting a week for a call that never came, we called again. This time, we spoke to Karina, one of your employees. From the very start of the call, her attitude was dismissive and uninterested in helping us. My sister explained that she was calling on my behalf but that I was present and available to confirm my identity. Karina claimed that it was against the rules to have my sister assist me, despite my clear presence.

I have been in contact with around 15 employees of your bank over the past few months, and each time, it was deemed acceptable for my sister to assist me in the calls. However, with Karina today, this suddenly became an issue. So, it seems either the 15 employees I’ve interacted with were wrong in assisting me and violating the bank’s policy, or Karina is the one who simply didn’t want to help.

I then offered to speak in English, hoping to move the conversation forward, but Karina continued to act as if she had no intention of assisting me. When I explained that I had been at the bank in November, she arrogantly insisted that I had never been there—this was a blatant falsehood. I have confirmation in my email, and my sister was with me at the time.

It became clear that Karina had no interest in helping me, and after several frustrating exchanges, she abruptly ended the call. This behavior is not only unprofessional but also completely unacceptable. I suspect that her refusal to help me was not based on policy, but rather an unwillingness to properly assist me, and this treatment is honestly baffling and extremely disappointing.

I demand that you review the call in question and take appropriate action regarding Karina’s conduct. Her dismissive, unhelpful attitude was insulting and left us with no resolution or explanation. I have followed all procedures, provided the required documentation, and done everything expected of me. The ongoing delays and treatment I have received are simply not acceptable.

I expect a swift resolution to this matter and a clear explanation of what the next steps are for opening my account. I also request clarification on your policies regarding proxy calls, as I have followed all necessary steps and provided valid authorization.

I look forward to your prompt response.

Excellent customer support from Nicklas E. Truly I warmly recommend this bank and its services.

Amazing service setting up a mortgage and overall support with a flat purchase

We spoke with 5+people in different banks, and our advisor Phillip from Jyske has not just been the nicest, but also most engaged in getting us a great deal.

Additionally, as foreigners (and my partner as first time buyer), we really appreciated the pedagogical approach, and also the mix of lightning fast response to our emails/ calls, while also giving us space to breath and reflect whenever we needed to make a decision.

5/5

PS. We were halfway through the process while Danske Bank was just getting back to us with their first communication. Quite different response times!

Not even a customer of theirs but I asked their hotline a question about currency exchanges, and the guy at the other end made a small mistake which he called back to correct about 10 later. That's a level of service and honesty I can respect.

This is a continuation from the review I wrote recently about the bank. I continually send them emails asking or I should say begging for them to respond to me. I must be on some kind of list that when they see my name they do not answer respond or anything to my request, it has been at least since January that I have not heard back from them or I haven’t heard from them at all and I need information about my account. What I even did this time is I had a newsletter and I looked on the website and I added a bunch of other peoples names into the address line to see if maybe somebody would have pity on me and get in touch with me. Nothing. No one has contacted me at all. Do any of you people know a different way to get in touch with them. I cannot even access my account because every time we pay a tax or levy another one is added and they won’t let us have a waiver to pay the imaginary added taxes from the account. Which I might add has more than enough money to pay what is due. I am at a total loss and disgusted that the bank is holding me and my account hostage.