Lookiero UK Reviews 

Lovely outfits, great fit even the length is ideal, even though I am not even 5ft tall. Thank you

**Box never arrived and customer service ignored me**

I ordered a Lookiero box and paid the £10 styling fee. My delivery was due by 3 September, but it never arrived, and I have received no update or explanation.

I have tried contacting customer service several times and have also attempted to raise the issue through their review system, but I have received no response whatsoever.

As a customer, I am extremely disappointed with the complete lack of communication\. I would not recommend Lookiero based on my experience.

They took money out my account with out me saying ,I had been away ,so hadn't managed to look at clothes ,need more time but they took £173 out my account ,so be careful,trying to sort it out .

Great way to shop love the clothes and easy to send back if not wanted. Would highly recommend 5 stars

Order #11331119 made months ago. Customer service chats 3095706 and 3111728. After they refunded me for an order in which I was charged for all of the clothes (when I returned most), they began making repeated attempts to recharge me the same amount (£134.92) for 2 weeks. I spent days emailing them to stop these attempts, but they refused to acknowledge any of my emails (still do). Finally, on September 1st, they took the money from my account regardless of the fact that the transaction was invalid.
Update 3rd September, all the customer service reps keep telling me they refunded me in August, but fail to listen that I’ve been charged again on the 1st of September. It’s maddening and probably going to have to be resolved through Direct Debit Guarantee and PayPal dispute. If not, financial ombudsman. Avoid this company at all costs, I’m still emailing daily to get them to cooperate.

Can anyone please please help me find a way to actually get someone to talk to me about a return. They’re billing me for unsolicited items I’ve returned - although I admit there was a problem with issuing the paper receipt at the evri lockers. It’s impossible to contact anyone at Lookiero or evri and I’m stuck in this unbelievably frustrating cycle of emailing an inbox or using an online form that never progresses. When they do respond it’s just to ask me the same question I’ve answered previously and threaten even further non-action if I don’t respond in x hours or x days. This is not a complaint about the clothes - which are okay - but the shocking customer service. I’m at my wits end.

I have used this company for about 3 years and, mostly, have been happy with their service. Clothes are a little expensive, but are of a reasonable quality.
My last delivery, (I now get 10 items), went smoothly as usual. I kept 2 items and sent the other 8 back as a few of them were duplicates of items I had already bought. I paid as usual. Since then I have had a number of threatening e mails, saying I owe them £166 as, (they say), they didn't receive all 8 items I returned. I am so frustrated as I have sent a copy of the receipt from the Post Office and signed some sort of declaration they sent me. I categorically did not keep the items, they can't tell me which ones they were. They also can't provide proof I didn't send them back. I have spent thousands of pounds with this company. They have now lost me as a customer. Wouldn't you think that having paid them all that money that common sense would say I have absolutely no need to keep items and not pay for them. Still receiving threatening e mails regarding this being passed to a debt collection agency.

Amazing experience so far, I’m starting to feel confident again in the clothes I’m wearing.

I love having great advice about trying new items of clothing that I wouldn’t have even noticed in a shop before! I get really excited to receive my box of clothing each quarter. It is giving me back style that I had lost since becoming a mum. X

:I cancelled my automatic Lookiero subscription, but instead of stopping the billing, Lookiero bypassed my details and took money from my partner's PayPal account. We do not live together, I do not have access to his account, and neither of us ever authorised Lookiero to link his financial profile to my account or use it for backup billing.This is a serious breach of billing terms and a clear unauthorised transaction. I have emailed Lookiero customer support repeatedly to demand an immediate refund, but they are completely ignoring my emails.Since Lookiero is refusing to respond or refund the money they took without consent, we are now escalating this as an Unauthorised Transaction directly through PayPal's fraud department and filing an official consumer complaint. Absolutely appalling customer service. Unlink his details and refund the money immediately.

I've been getting these for a few years now, enjoyable experience, some clothes are fab others are awful. This last box I received was just awful, no thought had gone into compiling it, not 1 complete outfit just a load of random terrible looking clothes. Totally put me off now.

Awful company.

They ask you about your style and what you would like then don’t read it or completely ignore it.

Clothes are poor quality and design like H&M reject bin. Quite different to their marketing on socials like instagram.

They make it so it’s impossible to cancel an order once they’ve done their completely random selection even though it’s weeks before the box is due / can’t cancel a 3 September box on 24 August. Complete joke.

Customer service hard to get hold of and entirely derisive and anti-customer.

Had high hopes but avoid - it’s not quite a scam but not far off….. it’s a bit like dodgy FX trader sites they just hope they get you signed-up then can rip you off for a few months before you leave.

Everything (apart from the trainers ) fit perfectly. And I loved everything picked out for me. I can never find jeans to fit so I was thrilled when my jeans fit like a glove. The app however is a bit clunky and sometimes works, sometimes doesn't. But overall I'm really pleased and looking forward to my next box 🎁

It is impossible to cancel a subscription with them. Their website advice tells you to go to an option which does not exist. When you contact them they just give you the same advice, even when you clearly show them that option doesn’t exist. There is no phone number to contact them so you simply cannot cancel!

Ludicrous situation where I now have an endless subscription which I have to wait until they start issuing me a box and cancel each box.

Don’t subscribe!!

I love receiving my box of Lookiero clothes.

No good for larger people
Sizes stop at 20 and bras size only up to FF

Love receiving my box of clothes to see what I’ve got
Nice quality clothes usually mix and match, unusual items, tops, trousers, dresses, jackets

Reliable service. Customisable and different brands and styles.

⭐ One star – an incredibly frustrating returns process

My Lookiero box arrived without the prepaid return label that was supposed to be included. I contacted customer service on 4 August, explained that the label was missing and that I do not have access to a printer.

Their solution was to email me a label to print.

I explained again that I cannot print it and suggested several very simple alternatives: provide a QR code, post me a printed copy of the missing label, or arrange a courier collection.

After being ignored and having to chase them, I eventually raised a formal complaint. Their response was to tell me they cannot provide a QR code and to extend my return deadline so that I have more time to find somewhere to print the label. This completely misses the point and ignores the other solutions I suggested.

The clothes have been unused, packaged and ready to return throughout. I am not refusing to return them – I have actively been trying to give Lookiero their goods back. All I am asking is for them to rectify the fact that the return label they were supposed to provide was missing.

I have now had to contact Citizens Advice for guidance over what should have been an incredibly simple issue.

This could have been resolved immediately by printing the missing label and posting it to me or arranging collection. Instead, it has turned into weeks of emails and frustration.

Very disappointing customer service.

The quality and fit of clothes is good