Loan.co.uk Reviews 

3,187
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for guiding them professionally and patiently through every single step of their financial application. Consumers highlight that advisors are exceptionally supportive, friendly, and always available to provide clear reassurance when needed. People emphasize that the overall service is remarkably efficient, fast, and transparent from the initial enquiry down to final completion. Reviewers also appreciate the exceptional customer service, noting that queries are answered swiftly and communication remains consistent throughout. Consumers frequently mention that the streamlined user experience turns what could be a stressful situation into a complete breeze.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising team members for being friendly,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support throughout the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being supportive... See more

User experience

Reviewers mention positive feedback about user experience, describing the overall process as brilliant,... See more

Response time

Customers had positive experiences with response time, consistently noting that communication was quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team has been amazing from start to finish, its nerve racking as not small ammounts of money and obviously putting your home on the line. However the team has been super clear at every step of t... See more

Rated 5 out of 5 stars

Advisors were so helpful throughout the entire process Documents could be uploaded via app or simply sent as attachment on email, so easy to process everything Took a little longer than I expec... See more

Rated 5 out of 5 stars

Even though the process was quite long we appreciate the time this gave us to allow us to fully understand what we were doing. Claire and Alex have been absolutely brilliant, from the initial call w... See more

Rated 5 out of 5 stars

From my original web enquiry, to the funds being received took just 7 working days. Loan.co.uk and the lender both worked really quickly. Ryan and Alanah were excellent communicators and I would not h... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Institution
  4. Insurance Broker
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Loans & Mortgages made simple. Find the best loan or mortgage for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,187)

992 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James and Claire were fantastic in…

James and Claire were fantastic in helping us through the whole process from start to completion. Both were always available for updates and super quick at getting back to us with relevant info. Great service, really friendly and great communication. Would highly recommend Loan.co.uk

3 September 2026
Rated 5 out of 5 stars

Great Customer Journey

Just want to say a big thank you to Lisa and the team involved in sorting my loan. The communication throughout has been a really good customer experience, even down to supporting on the gov.uk website helping you find information. Lisa has been great to deal with very helpful, friendly and follows everything through she says. Credit to your business! Thank you

2 September 2026
Rated 5 out of 5 stars

Extremely pleased

Robert and the team were very attentive, professional, and extremely helpful. Nothing was too much trouble and responses to queries were swift, precise and informative. Attention to detail was second to none Will be recommending them to anyone who I think could benefit from their services

2 September 2026
Rated 5 out of 5 stars

Fantastic service and comms all they…

Fantastic service and comms all they way through.

Who says applying for loan can't be fun.
The team, expecially Joanne, did a fabulous job guiding me through the application process with appropriate information and advice. I felt I was being given the appropriate advice for my circumstances leading to the chosen lender, who I also found to be communicative, which is very important and shows the broker know where to direct the applicant's request for a loan.

Rates are always a factor and I also felt I was being directed to the appropriate lender.

To an extent there was ambiguity in the various forms that needed to be completed but I think (we) had fun going through them and agreed some improvements could be made.

28 August 2026
Rated 5 out of 5 stars

Excellent customer service

Customer service throughout the process was 1st class. Every person who dealt with my application was professional, and knew what they were talking about. Would certainly recommend.

28 August 2026
Rated 5 out of 5 stars

4 other lending brokers told me I would…

4 other lending brokers told me I would not be able to get a mortgage with additional funds because I haven’t filled my tax return for the year to come yet but LOAN not only managed to find me an offer but it was with almost 1% less than the avarage! Thanks guys!

13 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look