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4.0

Great

TrustScore 4 out of 5

18 reviews

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4.0

All reviews

(18)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

Ghosted by customer service, couldn't order.

Recommended by a friend so I wanted to try a few different flavours out.
Went to buy items during 15-20% sale for multiple items.
Website pricing not working correctly (only 10% discount applied) and 'you might also like' banner on cart page also showing wrong discount (20%) but when added to cart the price went up to only 10% discount.

Contacted customer service to let them know, gave details and screenshots of issue so they knew I wasn't making it up and so they could fix website to avoid customers complaining about not getting the advertised discount. Got told they would sort me at the proper price if I told them the items because by the time I got a response the sale had ended. They never got back to me when I followed up to try and order. Gave prices and waited over a week thinking maybe they were on holidays, AI chat bot claimed to escalate ticket to customer support but never heard from that either.
Ghosted for trying to purchase items and being decent enough to give them a heads up about the website errors breaching consumer pricing laws.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

This company does something all the…

This company does something all the other ones don’t. I ordered 2 platinum owls vapes one of them was out of stock so they sent me a different one and a free bag of edibles on top without me even asking. 10/10 service great customer support and the platinum owls 2ml hit like a truck. Highly recommend.

14 July 2026
Unprompted review
Rated 2 out of 5 stars

I was very happy with this company but…

I was very happy with this company but in about 3 months it feels like they've gone very seriously down hill. I didn't think in about a year a great company would turn out like this. They are getting rid of the build your own jars most likely completely for profiteering and the customer support went from being great to near useless. After 10 emails back and forth nothing at all was done to help even though every single time they emailed me they were acting as if they solved the issue when they didn't.

I don't like the vapes or gummies, I prefer to work my own thing and they just completely got rid of that to just sell gummies and vapes.

I've found a different company that does the same product and fingers crossed they don't suddenly decide to get rid of the product I most like from them like owls oil have.

It's a damn shame because they were brilliant not too long ago.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

Great company

Great company! Rare product malfunctions but Tom and others on the team sorted replacements! Absolute legends

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality experience

Top Quality experience in both product and customer service. I have emailed customer support with a question and received a reply within 2-3 hours which is amazing.

Tom was super helpful, professional, kind, clear and consise. He was very helpful answering my queries, as well as very swift with his replies even when I wasn't so much. Well done Tom! Good man and thank you for your help

Products arrived the next day in the morning, the materials used to produce the vape look and feel high quality, and vapes themselves are very efficient, it doesn't burn through oil like with some other brands

Overall 10/10 experience, Tom was super helpful, Product is amazing, Delivery was as fast as sonic

Thank you OwlsOil for this experience, and thank you Tom for adding to it, and going the extra mile

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Owls oil thca diffuser (wedding cake)…

Owls oil thca diffuser (wedding cake) honest review
Hardware- 6/10 it is almost elite , missing the pre heat function also multiple heat modes ( other than that the hardware is slick , cool and precise. Providing a clean experience due to the post being removed)

Effects-9/10 I would safely say I’m blown away by the quality and clear headed smooth buzz this vape provides.( believe 52% thca) maybe a slight tweak of the oil chamber to prevent any accidental leaks may caused , other than that another win for the owls!

Flavour-10/10 imagine you walk into a fresh bakery for the first time , that’s what it’s like when you use this vape. The clean and non harsh oil and terpenes provide an elegant experience for the user. The owls just keep on winning 🥇

Price- 5/10 now this is the only thing I can say is slightly upsetting with these vapes , many consumers would look at a 80€ price tag for a 2 gram device and instantly turn there head. I know the owls are listening to everyone and tweaking things constantly so there are clearly working on this or providing an alternate solution. But hey there is going to be sales and discounts coming for sure !!

In conclusion , owls did a amazing job with this but they can do much better and I believe we will know that very very soon 👀

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Top class service

Incredible service tbh, so good I left a review here and on Google just to let people know haha. Highly recommend this company very professional

6 November 2025
Unprompted review
Rated 5 out of 5 stars

excellent website

excellent website, the only place i get my vapes now.
everything tested and results are a QR code.
high quality stuff, you wont find better than this, have a look at their YouTube owlsoil.
massive help for MS, just find the right strain. get your terpenes right and stick at it for a few weeks.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Super service

A great company with amazing products, customer service is 100%. All products are premium quality and there is a huge selection of strains to choose from.

2 December 2024
Unprompted review
Show reviews in all languages. (18 reviews)

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