Ghosted by customer service, couldn't order.
Recommended by a friend so I wanted to try a few different flavours out.
Went to buy items during 15-20% sale for multiple items.
Website pricing not working correctly (only 10% discount applied) and 'you might also like' banner on cart page also showing wrong discount (20%) but when added to cart the price went up to only 10% discount.
Contacted customer service to let them know, gave details and screenshots of issue so they knew I wasn't making it up and so they could fix website to avoid customers complaining about not getting the advertised discount. Got told they would sort me at the proper price if I told them the items because by the time I got a response the sale had ended. They never got back to me when I followed up to try and order. Gave prices and waited over a week thinking maybe they were on holidays, AI chat bot claimed to escalate ticket to customer support but never heard from that either.
Ghosted for trying to purchase items and being decent enough to give them a heads up about the website errors breaching consumer pricing laws.