⭐⭐⭐⭐⭐ 5/5 – Outstanding Service! Order Yoyo are truly the best in this field — miles ahead when compared to Uber Eats. Their system is incredibly easy to use, completely plug-and-play, and w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Freya at Order Yoyo and she was absolutely amazing. She listened, understood exactly what I needed, and got everything sorted fast. Really friendly, professional, and went out of her way to... See more
Company replied
From start to finish Order yoyo has helped my business grow at first I wasn't aware of how much it would help my new business grow but it did and they keep getting better, Updates on the pos to the ap... See more
Company replied
Thank you, OrderYOYO, for the excellent service. The ordering system is easy to use, reliable, and has helped our business run more efficiently. The setup was straightforward, and the support tea... See more
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Company details
Information provided by various external sources
We create a branded website, iOS and Android App with online ordering for your restaurant. All based on your preferences with a marketing setup, which let you reach, engage and reclaim your customers.
Contact info
56 Princess Street, M1 6HS, Manchester, United Kingdom
- 01726 829508
- marketing@orderyoyo.com
- orderyoyo.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress Free
Natasha Legge handled my issue so quickly and professionally. She understood the problem straight away and resolved it much faster than I expected. Her help was really effective and made the whole process stress‑free. Thank you, Natasha
3 September 2026
Unprompted review
Darragh - Top Tier Customer Servuce
Darragh was swift to inform me that my refund was being processed and explained the next steps. The communication between Darragh and his client has been great and resulted in great customer service end-to-end. My refund is for a relatively small amount, but what matters to people is principle and this experience has demonstrated that in bucketloads. Thanks again!
2 September 2026
Unprompted review
Reply from OrderYOYO
Hi Adam, Thank you so much for your wonderful 5-star review! ⭐️
We’re delighted to hear that Darragh was able to assist you quickly and clearly, and that you were happy with the communication and customer service you received from start to finish.
We really appreciate your kind words and completely agree that it’s the principle that matters. We’ll be sure to pass your lovely feedback on to Darragh — he’ll be delighted to hear it!
Thanks again for taking the time to share your experience. 😊
Team OrderYOYO
No credibility/authority over the takeaway
Claimed that they could provide customer support but couldn't help when we were charged for a takeaway that was never received and acknowledged by the takeaway (Just Pizza in Ruislip) that it wasn't received. Terrible service, no authority or responsibility to rectify things with the takeaway. They have a very misleading bio/mission statement, AVOID
21 July 2026
Unprompted review
Reply from OrderYOYO
Hi Alex, we’re sorry to hear about your experience.
We’d like to clarify that OrderYOYO is the ordering platform and not the restaurant itself. We provide the online ordering platform and menus for our restaurant partners and process payments on their behalf.
We’ve looked into this case and can see that our colleague contacted the restaurant regarding your refund request. Unfortunately, the restaurant has not given permission for a refund to be issued.
We can also see that the restaurant had already started preparing the order at the time the cancellation was made. As the restaurant had begun preparing the order, they have declined the refund request.
We can only advise that you speak with the restaurant again to see if you can reach a mutual agreement. If the restaurant agrees to a refund or another amount, OrderYOYO can process the agreed refund on their behalf. However, an agreement must first be reached between yourself and the restaurant.
OrderYOYO cannot issue refunds, compensation, or goodwill gestures for issues relating to the food or delivery without the restaurant’s approval beforehand.
We sincerely apologise for the inconvenience and frustration caused.
Team OrderYOYO
great customer service and marketing…
great customer service and marketing packages
1 September 2026
Unprompted review
Reply from OrderYOYO
Hi Shakeel ,
Thank you so much for your fantastic feedback! We’re delighted to hear that you’re happy with our customer service and marketing packages. Providing great service and delivering real value to our customers is always our top priority.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you!
Team OrderYoyo
Dodgy
Dodgy. Ordered today, took payment, I think shop was closed [ they should not be acepting orders].
An hour passes, nothing changed so do the chat. Jan appears, then decided to ignore the chat completly.
Payment taken and no way to reach a person?
31 August 2026
Unprompted review
Reply from OrderYOYO
Hi Ben,
Thank you for your feedback. We’re sorry to hear about your experience.
Please be aware that it is the restaurant’s responsibility to keep their opening hours and availability up to date with us. If a restaurant is unexpectedly closed but continues to accept orders, we rely on the restaurant to notify us so that we can take the appropriate action.
Regarding your payment and order, our support team will be happy to look into this for you and assist with any payment or refund queries. Please contact our support team directly on +44 20 3322 5962, and they will be able to investigate this.
Kind Regards,
Team OrderYOYO
I wouldn't give any star if I could
I wouldn't give any star if I could. 8 cancelled an order with them literally minutes later. They said they will contact the restaurant and get back to me.The transaction was still pending.
They had the audacity to literally steal my money the next day.
27 August 2026
Unprompted review
Reply from OrderYOYO
Hi Kadir , Thank you for your kind review! We’re delighted to hear that you received good service and found our staff pleasant and helpful. We really appreciate your feedback and look forward to serving you again.
Team OrderYoyo
Can’t provide a new Sunmi device…
Can’t provide a new Sunmi device despite it overheating, glitching and being super slow. Just because I don’t have a video of the glitch? Super long wait time as well. Started contacting at around 17:40 to get response hours apart up to 21:00. Like yes of course I can provide a video of the glitch when it happens at rushes! Yes I have the time to whip out a phone and record the glitch when I’m desperately trying to find a way to accept the new order
27 August 2026
Unprompted review
Reply from OrderYOYO
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your Sunmi device and the delays in receiving support, particularly during busy periods.
We’ve been unable to locate your account or specific case based on the information provided in this review. We can also see that there are multiple Trustpilot reviews associated with your feedback, and we will be looking into these concerns carefully to better understand what has happened.
We completely understand your frustration with being asked to provide a video of an intermittent issue, especially when you’re dealing with a rush of orders. We appreciate that your priority at that moment is serving your customers, not recording technical problems.
We’d like to investigate this properly and ensure the concerns raised are reviewed by the relevant team. Please contact us with your account details so we can identify your case and look into the matter further.
Best wishes,
Team OrderYoyo
Really bad.
I wish I could give more but the overall experience since Order YOYO took over due to buying the previous company we were with, is absolutely shocking.
There is no point of contact assigned that we can call in emergencies.
The WhatsApp bot is the biggest joke I have ever seen. It takes hours for anyone to get on any issues raised. (I am talking here 8-10 hours on a good day but I waited even a full day).
The random messages that appear as a notification which they attribute to the AI however no one signed up for that and some messages are quite ridiculous. For reference we are a chip shop and one of the messages displayed was 'let us cook and clean for you' which funny enough was sent on a Sunday when we are closed and also... What do they mean by cleaning? Anyways..
On top of that is the lack of control on our end. From not being able to control our menu entirely to other technical issues.
It is unacceptable to say to your customer that the only way to change something is via that ridiculous WhatsApp bot. No one in the hospitality business has the time for that or to spend on hold on the phone if you are lucky with a representative.
In all honesty there isn't a single week when I am not asking the area manager to get out of the contract.
If service improves I am happy to increase my rating but so far I don't really have any good points to touch on.
If you are interested in improving your platform I suggest you start by trusting your clients with more control. Having the ability to create new menus from scratch and other stuff like that is not something that should be available to your support only. Or setting up discounts or vouchers etc.
26 August 2026
Unprompted review
Reply from OrderYOYO
Hi Daniel,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience since the transition to OrderYoyo. We understand how frustrating it must be, particularly when you’re running a busy chip shop and need quick, reliable support when an issue arises.
Your comments around the WhatsApp support experience, response times, menu control, notifications and the ability to manage discounts and vouchers have all been noted. We completely appreciate that our customers need to feel in control of their own business, and your feedback is valuable in helping us identify where we need to improve.
We’re also sorry that the notifications have not always felt relevant to your business. We understand your point about receiving a message such as “let us cook and clean for you” when you’re a chip shop and closed on Sundays — we can appreciate why that would be frustrating.
We’d really like the opportunity to improve your experience and address the issues you’ve raised. Please continue to raise these concerns with your area manager, and we’ll do our best to ensure they receive the appropriate attention.
Thank you again for your honest feedback. We hope we can turn your experience around and earn a higher rating in the future.
Best wishes,
Team OrderYoyo
Amazing service
26 August 2026
Unprompted review
Reply from OrderYOYO
Hi Yan hua Cao,
Thank you so much for your wonderful feedback! We’re delighted to hear you received amazing service. We really appreciate your support! 😊
Team OrderYOYO
They're asking for good reviews now...
Posting again because they called me, AGAIN asking me to leave a review, so here we are, copy and paste...
Numerous negative experiences across 7 years...
We've been using Order Yoyo since 2020. To begin with, we were assigned a representative who was helpful with technical issues, sales growth and contracts tailored to our business.
After he left the business, being a high value customer (with numerous sites), we lost our single point of contact, and fell victim to their departments not speaking to each other. Ongoing technical issues ranged from Order Yoyo randomly changing things or making errors, like removing our delivery charges, holding our funds. One by one we stripped our venues of the Yoyo devices, and the two remaining we are 'stuck with' because our customers rely on the links for point of sale. Our concerns were escalated to the top of the company and despite assurances, and demands to opt out of marketing, the marketing calls continued.
My advice: if you want a smooth experience and account relationships, don't use. Even now we are chasing funds that have not been released to us, and are being ignored. It's frustrating, time wasting and stressful.
10 August 2026
Unprompted review
Reply from OrderYOYO
Hi Accounts Kassia Group ,
We’re very sorry to hear about the experiences you’ve had over the years, particularly given the length of your relationship with OrderYOYO and the number of sites you operate.
We understand your frustration around the loss of a dedicated point of contact, communication between teams, technical issues and, most importantly, concerns regarding funds being held or not yet released. We’re also sorry that you continued to receive marketing calls after requesting to opt out.
This is certainly not the experience we want for our customers. We’d strongly encourage you to contact our support team with your account details so we can review the outstanding issues, including the funds you are waiting for, and ensure your case is escalated to the appropriate team.
Thank you for taking the time to provide such detailed feedback. We appreciate your seven years with OrderYOYO and are sorry we haven’t met your expectations.
Team OrderYOYO
The best team I ever worked with.
The best team I ever worked with.
Highly recommended.
24 August 2026
Unprompted review
Reply from OrderYOYO
Hi Abdelghafour Sellam,
Thank you so much for the fantastic review! We’re thrilled to hear that you’ve had such a positive experience working with our team. Your recommendation means a lot to us, and we truly appreciate your support! 😊
Team OrderYOYO
So bad I've had to terminate contract
I've been in touch with customer services for over 3 weeks now to get a call back from my account manager or anyone higher but they've not been able to. Ad a result I will be terminating my contract with them. Please anyone reading this don't use them, they are non existent after you sign up
24 August 2026
Unprompted review
Reply from OrderYOYO
Hi Omar,
We’re sorry to hear that you’ve had this experience and understand your frustration, particularly regarding the difficulty you’ve had getting in touch with the appropriate team.
We’d like to clarify that OrderYOYO takes customer support seriously, and we’re sorry that you feel you haven’t received the level of service you expected. We would encourage you to contact our support team with your account details so we can look into the history of your case and make sure it is escalated to the appropriate team.
We appreciate you taking the time to share your feedback, and we’re sorry that your experience has left you feeling this way.
Team OrderYOYO
Absolutely diabolically useless
Absolutely diabolically useless, i waited an hour after it had said my order had been tramistted to the restruant, only to find out when i rang the restruant that they couldn't find a trace of my order- they'd never recived it. I ordered food to save time because im packing and cleaning ready to go away tomorrow, now order yoyo has wasted an hour of my time instead. Never use them, always phone direct or use justeat etc. Instead
22 August 2026
Unprompted review
Reply from OrderYOYO
Hi TheKettle Enigma,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been, especially when you were relying on the order to save time.
Just to clarify, OrderYOYO is the online ordering technology provider and is not the restaurant itself. We provide restaurants with their own online ordering systems, while the restaurant is responsible for preparing and fulfilling the orders.
If your order was shown as transmitted but the restaurant could not locate it, we would advise reaching out to our support team with your order details so we can investigate what happened and assist you further.
We apologise for the inconvenience and the time this has caused you.
Team OrderYOYO
Service is good
21 August 2026
Unprompted review
Reply from OrderYOYO
Hi Swee, Thank you for your 4-star review! We’re delighted to hear that you’re happy with the service. We really appreciate your feedback and continued support, and we hope to keep providing you with a great experience. 😊
Team OrderYOYO
Send promotional emails for offers that dont exist.
Offer promotions for a local restaurant and yet the offer doesnt exist. Waste of time going through the order process. The restaurant that uses these are actually 30% higher costs than all of the same local restaurants that don't. Ill avoid any business in the future that use these for the ordering process.
UPDATE: I did contact the restaurant and they informed me it was yourselves that created the promotion not them. I then reached out to your support team who werent interested at all hence the review thats been left. Nothing but a waste of time. I wouldnt use a restaurant if I see they have your system for ordering as a result.
13 August 2026
Unprompted review
Reply from OrderYOYO
Hi John, We’re sorry to hear about your experience. We understand how frustrating it is to go through the ordering process expecting a promotion, only to find that the offer isn’t available.
Promotions and pricing are set by individual restaurants, so they can vary from one business to another. However, we take your feedback seriously and would be happy to investigate the promotion you were shown and understand what happened.
Thank you for bringing this to our attention.
Best regards,
Team OrderYOYO
Order yoyo is a straight forward…
Order yoyo is a straight forward ordering app such easy to use and great friendly staff whenever you need them
Even the business manager which I have called Iwan such great person calls me every week to see how things are going
Customer service is great too the online chat it's a real person not a robot
Overall very good o recommend all food businesses to at least try them out
12 August 2026
Unprompted review
Reply from OrderYOYO
Hi Muhammad,
Thank you so much for your fantastic 5-star review! ⭐️ We’re thrilled to hear that you find OrderYOYO easy to use and that you’ve had such a positive experience with our team.
We’re especially happy to hear that Iwan and our customer service team have been there to support you whenever you need us. We truly believe that great service should always feel personal never like talking to a robot! 😊
Thank you for recommending OrderYOYO to other food businesses. We really appreciate your trust and support!
Best regards,
Team OrderYOYO 💙
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