Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your Sunmi device and the delays in receiving support, particularly during busy periods.

We’ve been unable to locate your account or specific case based on the information provided in this review. We can also see that there are multiple Trustpilot reviews associated with your feedback, and we will be looking into these concerns carefully to better understand what has happened.

We completely understand your frustration with being asked to provide a video of an intermittent issue, especially when you’re dealing with a rush of orders. We appreciate that your priority at that moment is serving your customers, not recording technical problems.

We’d like to investigate this properly and ensure the concerns raised are reviewed by the relevant team. Please contact us with your account details so we can identify your case and look into the matter further.

Best wishes,
Team OrderYoyo