⭐⭐⭐⭐⭐ 5/5 – Outstanding Service! Order Yoyo are truly the best in this field — miles ahead when compared to Uber Eats. Their system is incredibly easy to use, completely plug-and-play, and w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke to Freya at Order Yoyo and she was absolutely amazing. She listened, understood exactly what I needed, and got everything sorted fast. Really friendly, professional, and went out of her way to... See more
Company replied
From start to finish Order yoyo has helped my business grow at first I wasn't aware of how much it would help my new business grow but it did and they keep getting better, Updates on the pos to the ap... See more
Company replied
Thank you, OrderYOYO, for the excellent service. The ordering system is easy to use, reliable, and has helped our business run more efficiently. The setup was straightforward, and the support tea... See more
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Company details
Information provided by various external sources
We create a branded website, iOS and Android App with online ordering for your restaurant. All based on your preferences with a marketing setup, which let you reach, engage and reclaim your customers.
Contact info
56 Princess Street, M1 6HS, Manchester, United Kingdom
- 01726 829508
- marketing@orderyoyo.com
- orderyoyo.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 month
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I start Oder YOYO in last year 2025…
I start Oder YOYO in last year 2025 November till now they gave only £327 worth of Oder’s through YoYo ,so I am in Durham area and area manager name is Ben , first of all he don’t answer the phone calls , so when I sign up in November he came to my shop and told me
The I only have to pay £300 which they instalment and google add is free no they charging me £25 per week ? Now my account in -£927 I don’t know how and no one helping in YoYo side ..
GUYS PLEASE DONT GET IN TO THIS TRAP .ITS NOT WORTH IT.TIME WAST .. FAKE AREA MANAGER..
5 July 2026
Unprompted review
Reply from OrderYOYO
Hi Sai,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the charges on your account, the value of orders you've received, and the communication you've had since signing up. This isn't the experience we want our partners to have.
We'd like to investigate this further and review your account, including the charges you've mentioned and the discussions that took place when you joined. Please contact our Customer Support team - +442033225962 or reply with your business details via our support channels so we can look into this for you.
We take all feedback seriously and are committed to resolving any issues where we can.
Kind regards - OrderYOYO
Numerous negative experiences…
Numerous negative experiences across 7 years...
We've been using Order Yoyo since 2020. To begin with, we were assigned a representative who was helpful with technical issues, sales growth and contracts tailored to our business.
After he left the business, being a high value customer (with numerous sites), we lost our single point of contact, and fell victim to their departments not speaking to each other. Ongoing technical issues ranged from Order Yoyo randomly changing things or making errors, like removing our delivery charges, holding our funds. One by one we stripped our venues of the Yoyo devices, and the two remaining we are 'stuck with' because our customers rely on the links for point of sale. Our concerns were escalated to the top of the company and despite assurances, and demands to opt out of marketing, the marketing calls continued.
My advice: if you want a smooth experience and account relationships, don't use. Even now we are chasing funds that have not been released to us, and are being ignored. It's frustrating, time wasting and stressful.
3 July 2026
Unprompted review
Reply from OrderYOYO
Hi,
Thank you for taking the time to share your feedback and for being an OrderYOYO customer over the years.
We're sorry to hear that your experience has not been consistent, particularly following the change in your account management. We understand how important clear communication, timely support, and reliable service are, especially when managing multiple locations.
We appreciate you highlighting these concerns, as feedback like this helps us identify where we need to improve. We're sorry to hear about the frustration you've experienced and regret that we haven't met your expectations.
Thank you again for your review, and we wish you and your business all the best.
Kind regards,
The OrderYOYO Team
Very disappointing experience
Very disappointing experience. I simply asked for the price before agreeing to the service, which is a completely reasonable request. After I said I wasn’t happy with the quoted price, they refused to provide the service. A few days later, they claimed I had wasted their time, which I found very unprofessional. On top of that, they do not provide ownership of the customer account, which was another major concern for me. Overall, the communication and customer service were poor, and I would not recommend them based on my experience
1 July 2026
Unprompted review
Reply from OrderYOYO
Hi Mahyar,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We aim to communicate clearly and professionally throughout every stage of the process, including providing transparent pricing information. We're sorry if our communication left you feeling otherwise.
Regarding account ownership, our account structure is designed to support the services we provide, but we understand that different businesses may have different expectations. We appreciate your feedback and will take it into consideration as we continue to improve our service.
– Team OrderYOYO
YOYO
Unfortunately, I have to try any means possible to get through to this ridiculous company!!
It has now been over 3 months since we requested the funds owing to our business, after our bank froze our account due to suspicious activity.
Multiple emails, WhatsApp contact and requests to the area manager for YoYo to pay us our money, still nothing. We have signed 2 Docusign’s to get our money, still nothing. JustEat and UberEats no problem YoYo nothing but a problem!!!
Called the direct line multiple times and just get cut off!!!!
We are left with no other option but to lodge a formal report with the Financial Conduct Authority regarding the unauthorized withholding of merchant settlement funds.
In addition, we will be putting a claim in with the county court for our money and any expenses associated with this, including our time wasted requesting our money back.
19 April 2026
Unprompted review
Reply from OrderYOYO
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating delays in receiving settlement funds can be.
In situations where a bank account has been frozen or account details need to be updated, we are required to complete verification and security checks before funds can be released. While these processes are in place to protect merchants, we appreciate that delays can be frustrating, and we're sorry if the communication around your case has not met your expectations.
We would like the opportunity to review the status of your case and help bring it to a resolution as quickly as possible. Please contact our support team with your business details if there are any outstanding issues, and we will ensure the matter is investigated.
– Team OrderYOYO
Best service good charges cheaper then…
Best service good charges cheaper then just eat n uber
1 July 2026
Unprompted review
Reply from OrderYOYO
Hi Mr L Asghar, Thank you for your feedback. We understand that delivery charges are an important factor when choosing a food delivery service. We work hard to keep our fees competitive while offering reliable service and supporting our restaurant partners. We also regularly run promotions and discounts to help customers save. We appreciate your comments and will take them into consideration as we continue to improve.
Team OrderYOYO
I would highly advise people to stay…
I would highly advise people to stay away from using this POS system for their business.
I installed them for my 3 shops of which it took over 3 months to get them live then getting query answered was impossible. Very unprofessional staff with out being rude they should be behind bars rather than behind a pc
Finally they steal money, unlike most business men/ women who dont have time to track the money coming in details daily I do and as a result I noticed over 1k missing in the first 6 weeks. They gave multiple reasons, however I had to spend so much of my time to prove to them this was my money to which they agreed and it took 5 weeks and I am still chasing the payment. I have asked to speak to some one senior but they keep making reasons of why not. I have put their machines into the bin but to whoever is considering stay away and those who have it count your money coming in from card and online sales they go missing
1 July 2026
Unprompted review
Reply from OrderYOYO
Hi Sayed, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way.
We take all concerns regarding onboarding, customer support, and payments extremely seriously. We would also like to clarify that we do not withhold or take merchants' funds. If there is ever a discrepancy, we investigate it thoroughly to identify the cause and ensure any necessary corrections are made.
We're sorry to hear that you felt the process took longer than expected and that your concerns were not addressed to your satisfaction. We'd welcome the opportunity to review your case and ensure it has been handled appropriately. If there are any outstanding issues, please contact our support team with your business and order details so we can investigate further.
– Team OrderYOYO
Good customer service and friendly…
Good customer service and friendly staff.
1 December 2025
Unprompted review
Reply from OrderYOYO
Hi Ladislav,
Thank you for your kind review! We're delighted to hear you had a positive experience with our customer service and found our staff to be friendly. Your feedback means a lot to us, and we look forward to serving you again soon.
– Team OrderYOYO
Excellent service
30 June 2026
Unprompted review
Reply from OrderYOYO
Hi Shamim, Thank you for your wonderful review! We're delighted to hear you had an excellent experience with us. We truly appreciate your support and look forward to serving you again soon.
– Team OrderYOYO
Lovely service by the OrderYOYO team
Lovely service by the OrderYOYO team, they are always trying to help my business grow by calling to see how we can attract more customers and the weekly charges are lower than JUST EAT
25 June 2026
Unprompted review
Reply from OrderYOYO
Hi Sidra,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our team.
Supporting our partners is at the heart of what we do, so it's great to know that our proactive approach and regular check-ins have helped your business grow. We're also pleased that you're seeing value in our competitive weekly charges.
Thank you for choosing OrderYOYO. We look forward to continuing to support your success!
Kind Regards ,
Team OrderYOYO
Fantastic run website
Fantastic run website, order management is very effective, easy to get hold thank you guys at order yoyo
26 June 2026
Unprompted review
Reply from OrderYOYO
Hi Sayful,
Thanks so much for your kind words! We’re really pleased to hear you’re finding the website easy to use and order management effective. We’ll pass your thanks on to the team at OrderYOYO — they’ll really appreciate it. Looking forward to serving you again soon!
Kind Regards,
Team OrderYOYO
Reply from OrderYOYO
Hi Kazim,
Thanks for your 4-star review! We’re really glad you were happy with our customer service. If there’s anything we could’ve done to make it a full 5 stars next time, we’d love to hear your feedback — it helps us keep improving.
Kind Regards,
Team OrderYOYO
Absolutely terrible customer service.
Absolutely terrible customer service.
Everything is handled through WhatsApp, which is completely unprofessional for a business dealing with restaurant payments. If you don't respond within a few minutes, they close the chat and force you to start the entire process from the beginning. Meanwhile, they can take 5–6 hours just to reply to a single message.
The biggest issue is that I have not received money that is owed to my business. I use their platform to take food orders, similar to Just Eat, and despite being told that payment has been made, the funds have not reached my account. Instead of resolving the issue quickly, I have spent days chasing customer support with little to no help.
As a business owner, cash flow is critical, and having payments delayed while receiving poor communication is incredibly frustrating. The whole experience has been stressful, time-consuming, and disappointing.
I would strongly advise other restaurant owners to think carefully before using this platform until they improve their customer service and payment support processes.
24 June 2026
Unprompted review
Reply from OrderYOYO
Hi T Singh,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience.
We understand how critical timely payments and clear communication are for your business, and we appreciate how frustrating and stressful this situation must feel. This is not the standard we aim to deliver at OrderYOYO.
Regarding your concerns about support channels and response times, we’re continuously working to improve accessibility and speed of communication so that issues can be resolved more efficiently and professionally. Your comments about WhatsApp handling and chat continuity are especially valuable and will be shared with the relevant teams.
In relation to the outstanding payment you’ve mentioned, this is something we take very seriously. Please contact us directly with your restaurant details so we can urgently investigate what has happened and ensure this is resolved as quickly as possible.
We value your partnership and would like the opportunity to put this right.
King Regards,
Team OrderYOYO
Very dishonest and misleading
Very dishonest and misleading. They quote one percentage and then charge a different rate. When questioned, they fail to explain the charges properly and are not transparent about their pricing.
6 April 2026
Unprompted review
Reply from OrderYOYO
Hi Raja,
Thanks for taking the time to share this feedback — I’m sorry to hear your experience felt unclear and frustrating.
We take pricing transparency seriously, so it’s concerning to hear that the rate you were quoted didn’t match what you were charged and that this wasn’t properly explained when you asked. That’s not the level of clarity we aim to provide.
If you’re open to it, we’d really like to look into this in detail and make sure everything is properly reviewed and explained. Please get in touch with us directly so we can investigate what happened with your specific case and resolve any discrepancies.
We appreciate you flagging this — it helps us improve our communication and processes going forward.
Order Yoyo best
24 June 2026
Unprompted review
Reply from OrderYOYO
Hi Mehmet, Thanks so much for the 5-star review and your support! We really appreciate you taking the time to share this. It means a lot to hear you’re happy with the service. We look forward to serving you again soon!
Kind Regards,
Team OrderYOYO!
Reply from OrderYOYO
Hi Josh,
Thank you for your positive feedback.
We're delighted to hear that you've had a good experience with our communication and partnership approach. Building strong relationships with our restaurant partners and providing clear, reliable support is a key priority for us.
We truly appreciate your support and look forward to continuing to work with you.
Kind regards,
OrderYOYO Team
Disappointing experience and slow support.
“I have used this service, but my recent experience was disappointing. The ordering process was not as smooth as expected, and when I needed assistance, customer support was slow to respond. This caused unnecessary frustration and wasted time. I believe the company could improve by providing faster support, better communication, and a more reliable ordering experience. I hope these issues are addressed in the future.”
24 June 2026
Unprompted review
Reply from OrderYOYO
Hi Zee,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We take comments regarding our service and support seriously; however, after reviewing your review, we have been unable to identify your account or any recent interactions that match the issues described.
To help us investigate and address your concerns, we would appreciate it if you could provide some additional information, such as your restaurant name, registered email address, or any support ticket/reference numbers. This will allow us to look into the matter thoroughly and better understand what may have happened.
We are committed to providing reliable service and responsive support, and we would welcome the opportunity to discuss your experience and work towards a resolution.
We look forward to hearing from you.
Kind regards,
OrderYOYO Team
Excellent customer service really happy…
Excellent customer service really happy and highly recommend
24 June 2026
Unprompted review
Reply from OrderYOYO
Hi Andi,
We really appreciate the review and are glad to hear that you are really happy with our service! Thank you for the continued partnership!
Best regards,
OrderYOYO
One of the best food ordering platform…
One of the best food ordering platform in United Kingdom
24 June 2026
Unprompted review
Reply from OrderYOYO
Hi Zaman,
Thank you for your positive feedback! We are so happy that our platform has been the best fit for your business! We appreciate the continued partnership!
Best regards,
OrderYOYO
If I could give zero stars
If I could give zero stars, I would. They can't even handle a simple QR code, and when things go wrong, they fail to resolve the issue. Customer service calls don't go through, and messages sent via WhatsApp requesting a callback go unanswered—they lack integrity.
I asked customer service how long it would take to resolve the issue, and their response was simply “as soon as possible.”
I then asked what “as soon as possible” actually meant — whether it would take 1–2 days, 1–2 weeks, or even 1–2 years. I was only asking for an estimated timeframe.
However, the customer service representative continued to reply with “as soon as possible” and said that the company could not provide any specific timeline.
This kind of response is extremely disappointing, as it gives me no clear expectation of when the issue will actually be resolved.
23 June 2026
Unprompted review
Reply from OrderYOYO
Hi Jiasheng,
Thank you for your feedback. We're sorry to hear that you feel disappointed with your experience.
Having reviewed your case, we can confirm that you contacted our support team yesterday at approximately 8:00 PM via WhatsApp. A member of our team responded shortly after your message and discussed your concerns with you. During that conversation, we also advised that a Chinese-speaking support agent would be contacting you to assist further and ensure communication is as clear and effective as possible.
We understand how important it is to receive timely support when issues arise, and we are committed to helping resolve the matter you have raised. Our team is actively following up and will continue working with you to reach a satisfactory resolution as mentioned We appreciate your request, and we require up to 2 working days to fully review it.
Should you need more immediate assistance or need to elaborate, you can book a 1:1 session with a member of our team through this link sent to your email.
Thank you for your patience and understanding.
Kind regards,
OrderYOYO Team
i have been with order yoyo for more…
i have been with order yoyo for more than five years now. never had any issues. thank you
23 June 2026
Unprompted review
Reply from OrderYOYO
Hi Pramod,
Thank you for your continued trust and support over the past five years.
We're delighted to hear that you've had a positive experience with OrderYOYO and that we've been able to support your business without any issues. Building long-term partnerships with our restaurant partners is incredibly important to us, and it's wonderful to know that we've consistently met your expectations.
We truly appreciate your loyalty and look forward to continuing to support your business for many years to come.
Kind regards,
OrderYOYO Team
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