Marina has been so helpful with all my queries and very understanding translating everything into English for me. I’m so pleased I switched my energy provider to Octopus.and Thank you Marina!
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See what reviewers are saying
Lu was very helpful with my enquiry. I already have two accounts with Octopus in UK and wanted to load the Spanish App on my iPhone. However it is now known that it’s not possible to have the two apps... See more
There was a problem with my account being accidentally closed. I contacted by email and received an email and then follow up call within 48hours. They reversed everything straight away and contacted a... See more
Super easy sign up process. Good solar tariff. Wanted to know more about using the App and Miguel the Octopus English speaking agent called me back and explained Very good experience
Company details
Written by the company
Más que una comercializadora, somos una energética y, por encima de todo, un grupo de personas. Nacimos en 2016 en Reino Unido para cambiar las reglas del mercado energético, haciendo la energía más justa, limpia y simple para todos a través de la tecnología. Nuestro objetivo es dejar una huella verde en el universo. Hoy ya somos la tercera compañía eléctrica más grande de Reino Unido y tenemos más de 7 millones de clientes en todo el mundo.
Contact info
C. del Pintor Sorolla, 5, 2, Ciutat Vella, 46002 Valencia, 46002, Valencia, Spain
- 900 759 190
- hola@octopuenergy.es
- octopusenergy.es

El universo Octopus
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Switched over from Obderola - very pleases
Switched over from Obderola - was very pleasantly surprised how great the Octopus Team were with helping me switch over - especially Enrique.
I like the App and how I am kept informed by email with everything to do with my account
Thank you Octopus Spain
Have just switched over to Octopus… recommend you do so
Have just switched over to Octopus Spain - from Iberdrola. Very pleased with the switch-over process and the amazing help I received from Enrique and Nat. From my experience, so far - I can highly recommend Octopus - their App is great, as well
What an excellent service
What an excellent service! Enrique dealt with my electricity switch with a fantastic professional attitude! Also Valerie for guiding me through with the original query! Well done octopus energy, you have a great team!
I am very new with this company but…
I am very new with this company but they sure have made me welcomed already. Love the personal interactions they have with their clients, heard so much good about this company and looking forward working with them . José Domínguez Has been really nice and welcoming right off the bat , thank you.
Fast
Fast. Work well. Not the cheapest, but cheap price. Pretty fast support. Solar panels were installed without any problems.
Reichel in Octopus ES was perfect in…
Reichel in Octopus ES was perfect in helping me. By mistake I e-mailed Octopus UK and they could not help me at all...
Very happy with the Agent Giancarlo who…
Very happy with the Agent Giancarlo who clearly and professionally guided me to complete paperwork..Thank you
I am a new customer with your company
I am a new customer with your company. I have been helped this morning on the telephone with Jose Dominques. So very helpful to allying my worries for my electricity supply to be connected after 10 days without electricity in this heat. Very helpful man.
Reply from Octopus Energy España
I use Octopus Energy in two countries.
I use Octopus Energy in both the UK and Spain. My recent interaction regarding my Spanish account was flawless. Marina B sorted my issue quickly. Excellent customer service support.
Exemplary service by all
Exemplary service by all, but most diligently by Marco. Service level that foresees the demise of the Endesa and Iberdrola bullies and never-solved inquiries
Customer service great!
Marta was great, helped us fine so… we could highly recommend Octopus. Quick reaction to all our questions👍
Two hours ago I sent a mail to Octopus
Two hours ago I sent a mail to Octopus, as I wanted to change from Iberdrola to them for our house in Spain. As I am in Switzerland with a Swiss phone number, I wasn't able to do it over their website directly.
Enrique (excellent service from him) called me just now and did all for me over the phone. Really great service and absolutely unbelievable speed! Thank you very much! Best regards Marc
I have just migrated away from…
I have just migrated away from Iberdrola to Octopus ES as I am a UK Octopus customer. Excellent experience and Enrique was very helpful and spoke excellent English which was very helpful.
Giovanni a really amazing sales advisor…
Giovanni was one of the sales advisors that I spoke to and he did an absolutely amazing job of guiding me through the process of switching to Octopus and making an adjustment to a different power level.
I could not be more happy with the communication from the Octopus team!
The installation team were superb
The installation team were superb. Language was a small problem.l do not speak Spanish, they did not speak English. We used phone apps to communicate.
100% recommended
Easy, smooth and very transparent change from my current energy provider to Octopus Energy. No/Minimum bureaucracy. Fast, polite and supportive customer service. In Octopus Energy customer comes first. I recommend them 100%.
Very positive experience with Octupus…
Very positive experience with Octupus Energy ,as a new customer excellent service , and contact from Florencia to say if I needed any help to contact her 👍
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