Octopus Energy España Reviews 

I asked for an update as I was not receiving daily meter readings on my app for the last month.

I received an email stating that an expert will look at my invoices to amend them. What does this have to do with my daily meter readings?

I have now received amended bills going back to 26th May which have all been paid already. They say I am going to be charged on 14th September when I have already paid the bill. There are no outstanding bills.

As soon as my contract ends I will be changing supplier.

I cannot believe they receive all these 5 star reviews.

This company is becoming very incompetent of late and cannot perform simple tasks.

I used the callback service as there was a problem with my GB IBAN number. Mariel was very friendly and helped explain and complete the application to transfer to Octopus Energy. Looking forward to saving some money!

For a person who does not speak Spanish well, it was very easy and even pleasant to interact with Octopus Energy. Quick availability of English communication (even through the standard telephone number), thorough and friendly explanation of even the most basic questions (since I had no idea how the Spanish electricity system works. Thank you, Lucía), and fast and well documented transfer. Super usable app. Strong recommendation.

So easy! Lucia was so efficient and friendly, made everything very clear for me, and the contract was set up super quickly.

Amazing customer support and great ease us use! Paula C was super helpful and quick to respond to all my questions.

Thanks a lot!

Thank you Florencia!
Everything was explained to me
Great communication
Fast solutions
Great customer service
Followed up afterwards to ensure all went well
Super friendly

Al cambiarme a Octopus, Enrique, de la oficina de atención al cliente...
Enrique, de la oficina de atención al cliente, me ayudó a cambiarme de Endesa —que se negaba a modificar mi tarifa— a Octopus Spain. Con un inglés excelente, me explicó mi nueva tarifa «Octopus Relax» y el proceso de cambio, el cual resultó muy sencillo, ya que Octopus Energy se encarga de todo.

Enrique in the customer service office helped me switch away from Endessa who refused to change my Tariff , Octopus Spain with Enrique very good English explained my new Octopus Relax Tariff and the process to switch which was very simple to do as Octopus energy handle everything .

I’m really pleased with their friendly and very reliable service. Thank you very much

Fantastic service from Enrique

It was very easy to change to Octopus energy on line.

Always reply to emails

Very easy Fernando was very helpful

They pretended to connect me as client while I was not. So I received 2 invoices the same time. After long discussion, they reimbursed me. It means I got nothing more than wasted time and blocked money for this period.
Last week they send me an email telling that I have 0.05€ on my account they will transfer to my bank.
Today I received the email where they mentioned 0.04€ and again nothing was transferred to my bank. I don't even know why they doing so? To show me that they are unable to work? I already understood this before now.
I don't even know why people put 5* to such company. To me it's to avoid.

Mariel was very friendly and helpful.
We hope to be customers for many years to come.

I dealt with Enrique at octopus. I’m a 77-year-old man and I’m not very technically minded. He was extremely helpful and patient with me and got me transferring my Electric over to octopus. Dealt with everything efficiently speedily and politely I’m very happy with the service I have had and hope I will be very very happy with the Electric that I received from them!?!

Customer service is very good and quick to response to my enquiry.

It’s early days, as I have only just moved my account across to Octopus Energy, but my first impressions are that they are a very Helpful and Professional company. They acted very quickly to move my account across and get me up and running.

They have great prices and cool app, with no fuss. But not great prices for solar tarrifs sadly.
I will defo come back when these tarrifs and price of excedentes is higher than 0.035.

Fernando at Octopus helped me set up my account as I had problems on line. he was brilliant took him just a few minutes

We were having difficulty transferring our electricity supply to Octopus on the website, so I requested some online help... Adelaida to the rescue!
I cannot thank Adelaida enough for sorting this out for us. It was sorted out in no time once I provided her with the correct information needed.
ALL my questions were answered quickly and with a great humour too which is so nice to receive from a big company.
If the big bosses are watching trustpilot, Adelaida is a massive credit to the company and she could not have done any more to help us out, so a massive thanks to her!