So far a I had a great experience as a matter of fact

Buen servicio y sin incidencias

It took me three attempts to change my plan online, but I eventually managed to complete the switch. Initially, I received an error message, followed by another message saying that a specialist would need to visit the property before the plan change could be accepted. I just received my new contract through email.

I can’t see how to change my password? There doesn’t seem to be a provision to do this?
Otherwise a good site

Have been an Iberdrola customer for 5 years but recently the website technology has been lacking. The website is has been broken for several months so the invoice cannot be paid. I was told to go to an ATM to pay or make a bank transfer. This is frustrating just to pay a monthly bill. This month, not only do the links not work and there is no way to pay, but there is no invoice! This is not acceptable for a utility company.

I am updating this review as I was able to communicate with the Iberdrola customer service rep on X f/k/a twitter who was very responsive. I was able to send an email to him with my details. Due to the quick response of this rep, I am reflecting this by increasing the rating. The website was corrected that day after I managed to contact someone helpful and I was able to pay the fractura online. I will find out if the issue is finally resolved when the next billing period has completed.

This is a shame, when one has a problem, Iberdrola is not there of the foreigners who have chosen Spain as new residence country or just have a vacation property. We had a break down twice, we can see no light on the meter, no numbers on the display, first time, while waiting for emmergy to come, the power came back, next the same happened, with a family of 5 with 3 small children, we must act fast . Iberdrola provides many phones numbers, some are claimed to be specifically dedicated for english speakers, but when one calls, a robot responds in Spanish and only in spanish fast spanish speaker. one has to guess what the robot is asking for. we give a number, we voice in, NIE number, contact number, wrong of course, we gave up. called emergency number, a private company came, According the electrician who came over, the problem is related to the incoming cable. We made the repair, paid for it. Now we know what not to expect from Iberdrola. We will try our chances with another provider.

Best service! Very easy to change patencia!

It’s not easily translated to English or other languages

Good, correct service and communication.

Follow-up
Services

Very good servicio

Not good to make a account on in my ibedrola

Very good Internet platform and very easy to switch between the contracts.

What a total lack of service, quality, nor anything similar to a functioning company in a digital world. None of their systems work, all of the operators are terrible at their job,and this is an experience over years as a client. The power can go down at any time, quite often. The operators haven't heard of customer service. Their digital systems are a joke, when you try to call, most times it's fault in a system, or their messaging system doesn't work, or the invoice payment doesn't work, and this goes on and on. We have so many stories now that it's insane. I recommend you choosing ANY other power company in Spain.

We are here on holiday with our children in my parents’ house. Today, without any prior notice, the electricity was suddenly cut off.

What’s even worse is that they explicitly assured us over the phone that this could not happen and that they would certainly not leave us without electricity. Yet here we are, with no power, no refrigeration for our food, and all the inconvenience that comes with it.

I always believed that electricity is a basic necessity and that you cannot simply disconnect people’s power without warning. This is inhumane!

Estamos aquí de vacaciones en la casa de mis padres con los niños. Hoy, de repente, nos han cortado la electricidad sin ningún aviso previo.

Es más, por teléfono nos aseguraron que eso no podía ocurrir y que, en ningún caso, nos dejarían sin suministro eléctrico. Sin embargo, ahora estamos aquí sin luz, sin refrigeración para nuestros alimentos y con todas las molestias que ello supone.

Pensaba que la electricidad era un servicio básico y que no se podía dejar a las personas sin suministro de esta manera. ¡Esto es inhumano!
It would be nice to do something about this asap..

Rapida solucion

Excellent service - we answered an e-mail offer for a fixed fee contract at an attractive unit price - all was handled easily and quickly, and now we enjoy a good rate for our services. All our experiences with Iberdrola over the last 20 years have been satisfactory, and we feel we get a good value deal for our energy supply. Thank you.