Have been an Iberdrola customer for 5 years but recently the website technology has been lacking. The website is has been broken for several months so the invoice cannot be paid. I was told to go to an ATM to pay or make a bank transfer. This is frustrating just to pay a monthly bill. This month, not only do the links not work and there is no way to pay, but there is no invoice! This is not acceptable for a utility company.

I am updating this review as I was able to communicate with the Iberdrola customer service rep on X f/k/a twitter who was very responsive. I was able to send an email to him with my details. Due to the quick response of this rep, I am reflecting this by increasing the rating. The website was corrected that day after I managed to contact someone helpful and I was able to pay the fractura online. I will find out if the issue is finally resolved when the next billing period has completed.