Irish Ferries Reviews 

1,084
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the cross-channel journey provides great value and very affordable pricing compared to alternative options available on the market today. Travelers also appreciate the smooth boarding process, comfortable seating areas, and the friendly, professional staff who ensure a truly pleasant time on board. Some reviewers were not happy with the food quality, noting that meals were frequently served cold and cafeteria options felt quite overpriced for families. Many people additionally experienced frustrating scheduling delays, poor communication from dock staff, and cramped cabin facilities that negatively affected their overall journey experience.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many customers praising the comfortable club class... See more

Staff

Reviewers highlight ambiguous aspects of staff, as many consumers praise employees for being exceptionally... See more

Product

People report ambiguous experiences with product, as some customers praise the delicious food, excellent duty... See more

Price

Customers consistently note ambiguous experiences with price, highlighting that while some reviewers find... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dublin - Cherbourg route was on time with no hassle and ease of boarding. Food on board in the Boylan's Brasserie was fine for evening meal (Steak and Guinness Pie) on this route although disappoin... See more

Rated 3 out of 5 stars

A lesson in how to lose custom and make a poor lasting impression. Currently waiting for a non-existent ferry, that they were happy to check us in for (we arrived the 1 hour required time before d... See more

Company replied

Rated 3 out of 5 stars

Next time I'll fly. Not a great experience our ferry to Ireland was slow taking an hour more than scheduled. Our return ferry to the UK was over an hour late setting off. I have fond memories of takin... See more

Company replied

Rated 3 out of 5 stars

A basic and adequate way to cross the channel. Usually the best value priced. Pet travel is excellent value especially if you're on the Oscar Wilde although you're not normally parked anywhere near th... See more

Company replied


Company details

  1. Ferry Service
  2. also in
  3. Port Operating Company
  4. Terminal point

Written by the company

Whether travelling for business, leisure, or to visit loved ones, Irish Ferries offers an exceptional travel experience shaped by its award-winning hospitality and commitment to helping passengers “Sea Travel Differently.” Our modern fleet provides outstanding onboard comfort, featuring spacious lounges, high-quality dining options, and excellent customer service. Passengers travelling in the premium Club Class lounges can enjoy panoramic sea views, complimentary refreshments, and priority boarding for an even more relaxed journey. Across the Irish Sea, Irish Ferries operates its popular vessels Ulysses, James Joyce, and Dublin Swift - the only fast craft operating on the Dublin to Holyhead route. In addition, Isle of Innisfree provides a daily service between Rosslare and Pembroke. The Dublin to Cherbourg overnight route is served by the award-winning cruise ferry W.B. Yeats alongside the economy service, Isle of Inisheer. The W.B. Yeats accommodates up to 1,800 passengers and offers 440 comfortable cabins. Guests can also enjoy a premium dining experience at the elegant Lady Gregory Restaurant, alongside the excellent amenities available across all cruise ferries. Since launching its Dover to Calais service in June 2021, Irish Ferries has expanded its presence on the English Channel, operating the Isle of Inishmore and Oscar Wilde on up to 20 daily sailings.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.8

All reviews

(1,084)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dover/Calais. It's Cheap and the best VIP lounge offering on the channel.

I go over to France from Dover every two weeks and have been doing so for years. In that time I have used all the ferry operators but for the last 15 months I have only used Irish Ferries. They are the cheapes, they have the best frequent travelers perks (DFD & P&O's offer is no existent) but for me the most important is they have by far the best VIP/Club Class lounge of any of the other operators. If you factor in the cost of a meal at the standard canteen the exstr cost of the Club Class Longe is minimal and for that you get a very nice three course buffet meal with lots of options, all possible drinks including whisky and wines and very very comfortable and quiet lounge. For me it's very much a highlight of the trip.

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent easy experience

Excellent easy experience. Very professional staff on boarding and disembarkation…. very helpful. Food amazing on board and very friendly staff. Highly recommend and will travel again.

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Trouble free travel with a Company that cares.

I dispute what seems to be a low Trust Pilot rating as having used other operators I definitely recommend Irish Ferries above all. They certainly cater well for people with disabilities and from what I observe, those with children and pets too. I can't rate them highly enough and wouldn't travel with anyone else.

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Perfect way to travel for autism and children

Booking was easy. Really was great value with the tesco club card. My child has a disability so contacted disabilities office in irish ferries and organised priority boarding near a lift. Very easy to do. Was able to look up the ferry in advance which is important for autism to know and familiarise as much as possible in advance. Staff were excellent worked very well together. On the way back, I booked the wrong ferry but staff were so calm and professional and we sorted it quick and were on the ferry whilst still getting our lift space. On board, staff ere just as helpfull sorting our food and ensuring we were happy. Honestly, they went above and beyond. Soft play area was perfect for my youngest and cabin was essential for my autistic child who was rocked to sleep by the movement of the sea. He was so calm on board it was wonderful. Thank you.

13 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Lorna,

Thank you for sharing such a thoughtful review.

It’s wonderful to know that the preparations made before travelling helped your family feel comfortable and confident about the journey. We’re particularly pleased that our team could adapt so calmly when your return plans changed and still make sure the arrangements you needed were in place.

We’ll be delighted to share your kind words with the team.

— Irish Ferries Team

Rated 5 out of 5 stars

Superb sailing and excellent seating…

Superb sailing and excellent seating choices. Club class is excellent and lovely choice of breakfast.

26 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Deborah,

Many thanks for your review.

We’re delighted Club Class added that extra bit of comfort to your crossing. Starting the journey with plenty of space to settle in and a good breakfast sounds like a pretty good combination to us too.

We hope to welcome you back on board soon.

— Irish Ferries Team

Rated 5 out of 5 stars

Everything went as planned,on…

Everything went as planned,on time,cabin spotless and staff seemed friendly,I would 100% recommend.

23 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Noel,

Thank you for the recommendation.

There’s a lot to be said for a journey where everything simply falls into place. We’re pleased your crossing ran smoothly and that you found the cabin and service on board up to the mark.
We hope to see you on board again soon.

— Irish Ferries Team

Rated 4 out of 5 stars

Good customer service

Good customer service, shop and brasserie good. Very disappointed with Cabins no TV was our first time in one on outward and return journey. Accessable cabin very cramped. Speaker system in accessable cabin didn't work. So couldn't hear announcements to go to car.

8 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Elaine,

Thank you for taking the time to share your experience.

We're pleased that the service and other areas on board left a positive impression, but your comments regarding the cabin are important to us, particularly the issue with being unable to hear onboard announcements.

Please contact our Customer Care team with your booking and sailing details so we can ensure this is followed up with the relevant team:

https://www.irishferries.com/uk-en/contact-us/

— Irish Ferries Team

Rated 5 out of 5 stars

Love Irish Ferries

Love Irish Ferries. We did club lounge on all our trips ; priority boarding, lovely food and range of drinks, plus really helpful staff. Very good value to when compared to competitors. I wouldn't sail with anyone else now.

25 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Steve,

Thank you for such a strong endorsement.

It’s fantastic to know Club Class has become a regular part of your journeys with us. We’re pleased the combination of priority boarding, the lounge experience and our onboard team continues to make it worthwhile for you.

We really appreciate your continued support.

— Irish Ferries Team

Rated 5 out of 5 stars

Great ferry to travel on

20 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Anne,

Thank you for the five stars.

Short and sweet reviews can say plenty, and we’re delighted your experience on board left such a positive impression.

We hope to welcome you back again soon.

— Irish Ferries Team

Rated 5 out of 5 stars

Excellent experience on board Oscar Wilde's Club Class lounge

We crossed the Channel 4 times in 2025-2026 and were delighted by the Club Class lounge on board Oscar Wilde. Large, classy, well decorated, comfy, well equiped. Staff was nice too and the food perfect. All ferries on time. Check-in "fluid". Our favorite ferry accross the Channel (Oscar Wilde)

17 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Fabrice,

Thank you for such a generous review.

Four crossings is a pretty good test of an experience, so we’re delighted Club Class on Oscar Wilde has become such a firm favourite. We’ll make sure your comments about the lounge, food and crew are shared with the team.

We look forward to welcoming you back on board.

— Irish Ferries Team

Rated 5 out of 5 stars

Clean and spacious travel

Clean and spacious travel. Staff are friendly, I can easily sleep in club class and feel refreshed for the rest of my journey. Value for money.
A bonus is you can book duty free from home before you travel

9 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Anna,

Thank you for taking the time to share your experience.

Being able to step off the ferry feeling rested and ready for the next part of the journey can make all the difference, so we’re really pleased Club Class works so well for you. Great to see the pre-order Duty Free option getting a mention too.

We hope to see you on board again soon.

— Irish Ferries Team

Rated 5 out of 5 stars

Best Ferry I have ever been on.

I travelled from Holyhead to Dublin with a pet on the James Joyce in a pet cabin. Ferry was on time, boarding well managed and all staff very helpful. Pet cabin had an en suite, clean towels and toiletries and was spacious. Restaurant food was excellent and staff very helpful. The pet facilities were really good with an outside area for a leg stetch. Based on my experience I cannot recommend this company highly enough.

11 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Jennifer,

Thank you for such a fantastic recommendation.

Travelling with a pet brings a few extra considerations, so it’s particularly good to know the pet cabin and dedicated outdoor space made the Holyhead to Dublin journey work so well for you. We’ll be sure to share your kind words with the crew on James Joyce.

We hope to welcome you both back on board soon.

— Irish Ferries Team

Rated 4 out of 5 stars

Easy booking

Easy booking, good value/price for a return trip within 5 days, bit older ship, but agreeable, clean, services allright. Ferrying: it is what it is.

25 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Jozias,


Thank you for your review.

It sounds like the essentials all came together for a straightforward trip, and we're pleased you found your return journey good value.

We appreciate you choosing Irish Ferries and hope to welcome you on board again.

— Irish Ferries Team

Rated 1 out of 5 stars

Breakfast prices extortionate and cold.

Went on Irish Ferries Fr8day 23rd October 2026 from Dover to Calais.
Bought x2 cooked breakfasts with x 2 cups of tea. It was cold when we sat down to it it. Cost £35.
Total joke. All catering staff were grumpy amd rude and didn't even look at you, treated us like we weren't there.
Drove over in a lwb van, cost us £260 for return journeys.
Cost us nearly £300 and we have yet to use them on our return journey from Calais to Dover.
Very poor overall experience.
Will be seeking alternative Ferries in the future.

23 October 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Mr Selby-Gifford,

Thank you for bringing this to our attention.

We take pride in the quality of our onboard dining, so your experience on the Dover to Calais sailing on 23 October is disappointing to read. The service received should also be an important part of that experience.

We'll ensure your comments are shared with the relevant catering and onboard teams for review.

— Irish Ferries Team

Rated 5 out of 5 stars

I used Irish Ferries Dover to go back to my Country it was great 🙏👏

Very Good Travelling.👌👏🙏.I feel safety me and my family, I will continue to use Irish Ferries and I will recommend to all my friends to use Irish Ferries ⛴️ everything it was ok ...the food was ok ,the staff was great ...so I will Travel again with Irish Ferries it was worth it ,so worth more than 5 stars 💯💯💯💯💯💯.I can't wait for the vacation again to use Irish Ferries again and again🙏.Thank you Irish Ferries 🙏👍⛴️😊

13 July 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Lynda,

Thank you for such an enthusiastic review!

It’s wonderful to know you and your family felt comfortable and well looked after throughout the journey. The fact you’re already looking forward to travelling with us on your next holiday is a compliment in itself.

We’ll be delighted to welcome you all back on board.

— Irish Ferries Team

Rated 5 out of 5 stars

Defo the best Calais /Dover choice

Despite a delay at check in we boarded our scheduled crossing on time. The ferry was clean, comfortable and well staffed. Although we didn’t buy any food on board it smelt delicious.
The duty free deals looked good but we didn’t take advantage of them.
Easy Calais to Dover route.

14 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Paul,


Thank you for taking the time to leave a review.

A busy check-in didn’t stop the rest of the journey getting off to a good start, and we’re pleased everything came together for a comfortable crossing to Dover. We appreciate the recommendation.

Hope to see you on board again soon.

— Irish Ferries Team

Rated 4 out of 5 stars

I use Irish ferries to visit family and…

I use Irish ferries to visit family and friends in uk, their time of departure and return suites me, and Irish ferries have good sleep bunks, and a great selection of food and duty free.

18 September 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Marion,

Thank you for continuing to choose Irish Ferries for your visits to family and friends.

It's lovely to know our sailing schedule fits well with your journeys and that you can settle in, get some rest and enjoy your time on board along the way.

We look forward to your next trip with us.

— Irish Ferries Team

Rated 4 out of 5 stars

What to expect more from a ferry

What to expect more from a ferry? It has been on time, lower price than other operators, a little bit old ships, a little bit pricey the food on board, but lot of space to stay

12 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Carlo,

Thank you for your balanced review.

We're pleased the combination of competitive fares, punctuality and plenty of space on board worked well for your journey. We also appreciate your comments on the onboard food offering and pricing.

Thank you for travelling with us.

— Irish Ferries Team

Rated 5 out of 5 stars

Absolutely loved it

Absolutely loved it. Fully recommend
Thanks to everyone at Irish Ferries . I stupidly forgot to mention the doggy lounge its Absolutely brilliant . Loved it and will definitely use Irish Ferries again. Oh and not to firget the cheap Irish whiskey i got in the duty free🤣👍

27 August 2026
Unprompted review
Irish Ferries logo

Reply from Irish Ferries

Hi Steve,

What a lovely review, thank you.

We really appreciate your recommendation and your kind words for everyone at Irish Ferries. Hopefully we’ll see you on board again before too long.

— Irish Ferries Team

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