ICON. Reviews 

39,280
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 4,625 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their great quality, value, and comfortable, stylish fit. The ordering process is often described as simple and hassle-free, with efficient assistance and fast delivery of neatly packaged items. However, some customers noted issues with sizing inconsistencies, making it difficult to find the right fit or matching products to size charts. A few also reported inconsistent product quality, citing items deteriorating after washing, receiving defective goods, or colors differing from website images. Additionally, some reviewers experienced problems with delivery services, including long waiting times, missing packages, or incorrect status updates.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, often highlighting good materials, fit, and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the speed and... See more

Order

Customers had ambiguous experiences with order, with some praising easy ordering, quick delivery, and timely... See more

User experience

Consumers generally report a positive user experience, with many describing it as great and very satisfying.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Icon products have great quality, good price and are shipped very fast. I definitily can recommend this Shop. The amount of plastic bags used is far too much and I would ask Icon to review this. Ea... See more

Rated 4 out of 5 stars

At first everything feels great quality and then when you wear the clothes you feel that small details are off ... For exemple on the overshirt ( thick chemise blue , beige , light Grey ) when you... See more

Company replied

Rated 4 out of 5 stars

Quality is on a good level, I was not expecting that. Sizes are bigger than normally so 😁 go for smaller ones if you have to choose. What was not ideal is that 2 pants size 32, same fashion but d... See more

Company replied

Rated 4 out of 5 stars

Your products are value for money The only problem is the courier that you are using UPS(bad delivery services)

Company replied


Company details

  1. Clothing Store

Written by the company

Discover perfectly tailored menswear that combines premium quality, comfort, and timeless style at an unbeatable price. ICON empowers men through self-development, confidence, and fashion to become the best version of themselves.


Contact info

4.0

Great

TrustScore 4 out of 5

39K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(39,280)

7,580 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

it shrinks but looks good :)

It looks good the first few times you wear it, but after about three washes (30°C), all of the T-shirts noticeably shrank. Overall, it's a decent product, but it's overpriced for the quality. My XL now fits more like a large.

24 June 2026
Rated 1 out of 5 stars

SCAMMERS!!!!!!!

SCAMMERS!!!!!!!

Look up Icon.Amsterdam on Trustpilot. This is where you will find the true rating of 1.3 stars. Over 30000 of these are clearly bots. This company is a SCAM. SEE OTHER TRUSTPILOT!!!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Swim shorts

Good service.
Nice soft material, we bought a L and a XL it’s a good fit but they come quite small so take one size more. The legs are wide so are good for sporty legs but quite long. We shortened them both.

24 June 2026
Rated 1 out of 5 stars

BE WARY GUYS

This company is clearly a scam site. You will not be refunded if you need to send an item back……inevitably you will end up doing.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I knew i should have looked at the reviews before spending money here. This is not premium clothing and they don't refund you. They have my money and simply wont pay it back. i can only assume its a scam site,

9 July 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

Bought some clothing. No way the sizes match the description. Had to send it back using their service which cost a staggering 25% of the value of the item.
i received an email from them confirming that they had received the item and i would be refunded within 14 days. We are now in month 2 and i still haven't received my refund. I have now had to contact my bank to raise a dispute with them. The company either don't have the money, don't want to pay the money or they are sending the item back to China with all their other returns and we are all waiting to be credited back once they are reimbursed. This company is run by crooks and there is no way these 5* reviews are
genuine.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

***** AVOID *********

Please, do not use ICON Amsterdam. Cheap quality clothing, non consistent sizing. and they don’t refund you.

That’s theft. YOU ARE CRIMINALS.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

A Brand I Trust

I've been a loyal ICON customer for several years, and every order confirms why I keep coming back. Excellent quality, stylish designs, fair prices, and outstanding customer service. Shopping with ICON is always a pleasure. Highly recommended!

21 July 2026
Unprompted review
Rated 2 out of 5 stars

Everytime i order (3 times) the…

Everytime i order (3 times) the products are not good enouhg. Fabric broken, strange fitting, even one time looked like was worn before

14 July 2026
ICON. logo

Reply from ICON.

We are sorry to hear that your order arrived in this condition. We understand how disappointing that must be. Product and delivery related concerns are is something we take seriously, and our team will review the details of your case through email!

Rated 1 out of 5 stars

Bought 3 pants on a summer sale

Bought 3 pants on a summer sale. They listed "free shipping over x amount" had to pay 35 euros in shipping eighter way.

When the pants arrived it was the wrong size due to the site not listing that the only length is size 32, even choosing other sizes you will only get size 32 length. They refuse to acknowledge their error and I have to pay for return shipping as well...

Will never buy anything from them again. Truly not a trusted site. All 5 star ratings are likely payd for.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

YOU CANNOT RETURN ITEMS, ALL PURCHASES ARE FINAL!!!!!

The item I ordered is too small and there is no way to return the item.

THAT IS TOTALLY UNACCEPTABLE!!!!!!!

14 July 2026
ICON. logo

Reply from ICON.

Thank you for sharing your feedback. We are sorry to hear that your return experience has not been smooth. We understand how frustrating this is, our team will review the details of your case through email.

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