It's good that the cap doesn't leak liquid inside of the bottle when I put it in my bag in horizontal position. But only several days have passed since my purchase, so this information is not rele... See more
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See what reviewers are saying
I decided to place the order even though the estimated delivery time was very long, because their price was cheaper than elsewhere. I wonder how their logistics work, since it took them almost... See more
Company replied
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail p... See more
Company replied
From what I've been reading here, I was expecting a severely delayed delivery, and was positivly surprised. A good experience in every respect.
Company replied
Company details
About Hardloop
Written by the company
Wir bei Hardloop sind der Überzeugung, dass wir mehr Zeit in der Natur verbringen sollten!
Egal ob kurzer Spaziergang im Wald oder mehrtätige Gipfelbesteigung. Seit 2015 teilen wir mit Ihnen unsere Leidenschaft für kurze & knackige Anstiege und weite Landschaften, sowie die passende Ausrüstung.
Wir helfen Ihnen dabei die beste Ausrüstung für Ihre nächsten Abenteuer zu finden!
Wir lösen dieses Versprechen mit der besten Auswahl an technischer Ausrüstung und der Beratung durch unsere HardGuides (Produktexperten) ein. Wo auch immer Ihr nächstes Abenteuer Sie hinführt, wir sind hier, um Ihnen zu helfen.
Die Natur ist unser Spielfeld und unser Engagement für den Umweltschutz eine Selbstverständlichkeit. Deshalb ist Hardloop seit 2015 ein klimaneutrales Unternehmen und setzt sich für einen nachhaltigen Konsum ein.
Hardloop, Natur als Spielplatz ...
Written by the company
- Finden Sie die beste Ausrüstung für Ihr Abenteuer!
- Als engagiertes Unternehmen ist Hardloop seit 2015 klimaneutral und setzt sich für einen nachhaltigen Konsum ein.
Kostenloser Versand ab 50 € - Kostenfreier Rückversand - 100 Tage Rückgaberecht
250 technische Marken und mehr als 65.000 Produkte auf Lager
Benötigen Sie Beratung bei der Auswahl Ihrer Ausrüstung? Unsere HardGuides sind hier, um Ihnen zu helfen!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.de
4.3
Excellent
15K reviews
Asks customers to review
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The best service and products!
7 July 2026
Reply from Hardloop
Hello Urška,
A huge thank you for your wonderful feedback! 😊 We're thrilled to know that our service and products have made a positive impact on your adventures. Looking forward to seeing you on the trails again soon! 🏞️
Best regards,
Clement – HardGuide
Reply from Hardloop
Hello Malte,
Thank you so much for your fantastic review! 😊 It's great to hear that everything went smoothly with your order. I'm glad you found our selection and prices to your liking. The Black Diamond Session Suede is indeed a great choice for your adventures. Looking forward to supporting your future outdoor endeavors! 🏞️
Best regards,
Clement - Hardguide
Reply from Hardloop
Hello,
Thank you so much for your fantastic review! 😊 We're thrilled to hear that your experience was seamless. It's our passion to make every adventure as smooth as possible. Looking forward to seeing you back on the trails! 🏞️
Best regards,
Guillaume – HardGuide
positivly surprised
From what I've been reading here, I was expecting a severely delayed delivery, and was positivly surprised. A good experience in every respect.
17 July 2026
Unprompted review
Reply from Hardloop
Hello dear client,
Thank you so much for sharing your experience! 😊 We're thrilled to hear that your delivery was a pleasant surprise and that you had a good experience with us. We hope to see you again soon on your next adventure! 🏔️
Best regards,
Clement – HardGuide
Warrenty is non existing at this…
Warrenty is non existing at this company.
17 July 2026
Unprompted review
Reply from Hardloop
Hello! 🙏 We are truly sorry to hear about your disappointment regarding your warranty request. Ensuring the durability of your gear is essential for all outdoor adventures, and we take our commitments very seriously. 🏔️ Please rest assured that our team works hard alongside our partner brands to process every request thoroughly and fairly. 🌲
Sportively,
Clement – HardGuide
It's good that the cap doesn't leak…
It's good that the cap doesn't leak liquid inside of the bottle when I put it in my bag in horizontal position. But only several days have passed since my purchase, so this information is not relevant enough for the future.
The only downside I found is that it could be not easy to open the cap silently for example in the library. That's why I usually don't screw this too tight for that to don't produce more sounds while opening. But some produce anyway. Maybe, I'm concerned too much about that and it's not that bad for others around me.
Also, it's not pricey for good quality
9 July 2026
Reply from Hardloop
Hello Dmytro,
Thank you so much for your wonderful feedback! 😊 It's fantastic to hear that you're satisfied with your purchase. Your keen observations are appreciated and will surely help fellow adventurers on their journeys. 🏞️ Keep exploring and we'll be here for your next adventure!
Sportingly,
Arnaud – HardGuide
Perfect!
Nice shopping experience, reliable seller, good packaging, items arrived safely.
8 July 2026
Reply from Hardloop
Hello,
A huge thank you for your amazing feedback! 😊 We're thrilled to hear that your shopping experience with us was perfect and that everything arrived safely. We can't wait to see you back on the trails! 🏞️
Warm regards,
Antonin – HardGuide
Reply from Hardloop
Hallo,
vielen Dank für Ihre tolle Bewertung! 🌲
Es freut uns sehr zu hören, dass alles super gelaufen ist. Vielen Dank für Ihr Vertrauen – wir freuen uns schon darauf, Sie bald wieder bei Hardloop begrüßen zu dürfen!
Mit freundlichen Grüßen
Blandine – HardGuide
Reply from Hardloop
Hello Thomas,
A huge thank you for your kind words! 🚀 Your satisfaction truly is our greatest reward, and we're thrilled to hear about your positive experience. Can't wait to see you back for more adventures! 🌲
Best wishes,
Mathilde – HardGuide
Always satisfying:)
6 July 2026
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to know that you're consistently satisfied with your experiences at Hardloop. Looking forward to seeing you on the next trail! 🏞️
Warm regards,
Sixtine – HardGuide
Fast and easy
26 June 2026
Reply from Hardloop
Bonjour,
A massive thank you for your fantastic review! 😊 We're thrilled to hear everything went smoothly. Your adventures await, and we're excited to be a part of them! 🏞️
Sportively,
Sixtine – HardGuide
Didn't contact the costumer service to…
Didn't contact the costumer service to rate that. But I got fast delivery and good quality items
3 November 2025
Reply from Hardloop
Hello Bahar,
Thank you so much for sharing your fantastic experience with us! 😊 I'm thrilled to hear that you enjoyed fast delivery and quality items. Looking forward to accompanying you on many more adventures in the great outdoors! 🏞️
Kind regards,
Blandine – HardGuide
Alles war in Ordnung!
26 June 2026
Reply from Hardloop
Hallo,
Vielen Dank für dein tolles Feedback! 😊 Es freut uns riesig zu hören, dass alles zu deiner Zufriedenheit war. Auf viele weitere Abenteuer in der Natur! 🏞️
Sportliche Grüße,
Blandine – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great experience from start to finish. Looking forward to sharing more adventures with you in the future! 🌄
Best wishes,
Théo – HardGuide
I ordered 12 days ago
I ordered 12 days ago, received an email confirming the order, and then never heard from Hardloop again. I wrote three emails and received no answer so far. Terrible experience!
24 June 2026
Unprompted review
Reply from Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear that you have not received any updates regarding your order and that your emails have gone unanswered. We completely understand how frustrating this experience must have been.
This is not the level of communication and service we strive to provide. Please rest assured that our customer service team is reviewing your case and doing everything possible to provide you with an update and an appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Reply from Hardloop
Hello,
Thank you for your feedback.
We are sincerely sorry that your delivery took much longer than expected and that you did not receive any updates from us during the process. We completely understand how frustrating this must have been.
This is not the level of communication and service we strive to provide. Please rest assured that our customer service team is doing everything possible to find an appropriate solution as quickly as possible.
We apologize for the inconvenience caused and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
damaged, prolonged and no help
Not only did the delivery take very long, but the packages was also damaged and got prolonged even more.
Now the package was delivered to a depot that just says “depot 0268” but I have no idea where that is. It shows Mannheim but Mannheim has multiple and is also 35-40min by car for me.
There’s no way of contacting anyone, no phone numbers, nothing.
25 June 2026
Reply from Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry that your delivery took much longer than expected and that the damaged parcel caused additional delays. We also understand how frustrating it must have been to receive unclear information about the pickup location and to be unable to easily contact our customer service.
We can see that your order has now been successfully delivered. Nevertheless, we would like to sincerely apologize for the inconvenience and stress this situation caused.
Your feedback is very valuable to us and helps us continue improving both our delivery process and our communication with customers. 🌲
Kind regards,
Blandine – HardGuide
easy to proceed the order and fast delivery
easy to proceed the order, fast delivery, and easy to pick up the packet at a Packet station.
24 June 2026
Reply from Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that the ordering process was smooth and delivery quick. With the Adidas Ultraboost 5x, we're sure you'll have an excellent grip on your next outdoor adventures! 🌿 Enjoy every step on the trails.
Best regards,
Romain – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly with your order. It's customers like you who inspire us to keep climbing higher! 🏞️ Looking forward to accompanying you on your next adventure.
Best,
Sixtine – HardGuide
Reply from Hardloop
Hello Junyi,
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you're satisfied with your order and our prompt delivery. Looking forward to accompanying you on your next adventure! 🌄
Best wishes,
Arnaud – HardGuide
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