BIKE24 Reviews 

Excellent customer service. Huge variety, ready to be sent, awesome prices, trusted brands.

Good pricing and easy returns

I ordered a high-end E-Bike from Bike24. The product quality is absolutely outstanding and the attention to packaging is tier-one: the bike arrived on a pallet, perfectly secured, and protected against any possible transit damage. 10/10 for the warehouse team. However, the shipping process via DHL Freight was a nightmare. Delivery times were biblical, the tracking was stuck for days in Milan, and communication was totally absent.Great shop and amazing packaging, but they desperately need to improve their heavy shipping logistics partner.

I’m trying to return an item from my order, but I’m unable to complete the return process because Norway is not available as a country option.

This is particularly frustrating because BIKE24 clearly ships to Norway, yet Norway is not included in the return process. I have also tried contacting customer service by email and phone, but I haven’t received any response.

Your website states that customers whose country is not included in the return-label list should contact customer service, but if customer service doesn’t respond, there is effectively no way for me to initiate the return.

This is extremely frustrating and makes the return process unnecessarily difficult. Please get back to me as soon as possible with clear instructions on how I can return my order from Norway.

I would appreciate a prompt response, as I do not want the return period to expire due to an issue with your return system/customer service.

Order 2261060315

Top-class service. Great prices, huge choice, and customer support that’s second to none.

Good prices and lots of products to choose from. Expensive (but fast!) delivery.

I received the parcel, but it was completely unusable as it had been damaged in transit. I contacted Bike24’s customer support. They replied very quickly. I sent them photos of the damage. The issue was resolved within an hour. Customer support immediately sent an identical item. Excellent response, excellent service!!!

Very wide selection at a very good price. I received the products I ordered quickly.

You know you are guaranteed best value, but more importantly clear and honest feedback reviews on the products. So you know what you are getting and will not regret your purchase. Finally clear tracking all the way to your door. It's obvious but not all companies understand quality and trust.

service, price, delivery all on point

The product is exactly what I expected, Delivery was earlier than expected. I recommend bike24.com to anyone who values quality and their time!

The experience was clean, simple and straightforward, great information and payment process.

It was very easy and very efficiency to make the order.

Bought 100x from them and always happy.

Fast delivery, a great selection of items in stock, and excellent prices. Everything arrived quickly and exactly as expected. Highly recommended!

Fantastic experience, I'll certainly buy from Bike24.com again. They had the stuff I wanted, shipped it fast, and it arrived in perfect shape. I did get dinged to pay huge duty taxes, but that's our own goddamn government's fault, not theirs. Highly recommended.

Price good, delivery excelent! Nonissue whatsoever!