Holland & Barrett Reviews 

Bought some vimto flavoured protein the product seems ok but as I opened the seal on plastic container I found it two thirds full this is misleading the customers into thinking your buying more than what you actually get there was 5 inches of nothing but air above the powdery I hate it when companies do this so I'm not using Holland and Barrett again

The overall experience with Holland and Barrett online is fabulous. I've loved that stuff for years. Whether that's shopping in store or online. Would say that it's not come without its issues and that there has been a deterioration in customer service overall. Which is just really quite sad. Unfortunately there's been multiple occasions weather website has crashed just after you've checked out and the order is being processed. I have then had to phone and find out whether that order has gone through or not and wait to find out if money has been taken. This happening on more than one occasion starts to put people off using the website. People on the phone are normally pretty helpful, but I've also had experiences where the responses is what do you want us to do about it? That's not really the correct response when It's a problem that's out of the customers control. Is potential money been taken without confirmation of order completion. I've also had unfortunately pretty much on every order in the last year or so. Either something broken or something missing, whether that's an exploded bag of something or quantity of items missing or something completely squashed and flattened. This unfortunately is nothing but a nightmare to sort out I've had a couple of really good experiences where the customer service is like. Yep! Absolutely. Will sort that. And I've had other experiences where they have asked for so much evidence which is absolutely fine. Happy to send photos and evidence of order which I now do automatically and I advise that you do. But sometimes there is then a debate on what they are going to do regarding the matter. This really shouldn't be up for questioning. Should be as simple as would you like a refund or replacement? If items are missing, would you like additional items sent out or would you like a refund? Please if you are ordering screenshot what you've ordered. Screenshot the total amount before and when you check out. So if there is a failure you have got the total amount that may have come out of your account. If there is parts of the order missing you know exactly what is it missing and make sure you check everything when it arrives. I would say they're delivery is always prompt and always has been. There is never been an issue there which is great. I think sometimes issues come from overloading boxes and unfortunately not sensibly packing things.

Very misleading. Initially the website gives you reviews which automatically go to Highest rating first.

I ordered K2 vitamin tablets which have been helping me,and when they arrived they are vitamin K (not2). The ingredients in them are NOT the same, and although the description says Vitamin K2, the photo shows Vitamin K, which are NOT the same. Once you open the seal, and realise that they are not the same size. They will NOT accept them back. Totally misleading and need to be reported for it!

I still can't resolve the final order. It was sent in a damaged box to the previous address. Though it's only £30 I feel any order should be sent in a adequately box to a current address.
It was under 30 days as the sales person collected it from where I lived a year ago. She spoke to the resident. The broken container was taken back to the shop in Bath.

I like Holland & Barrett and order from time to time. However, like many sellers nowadays, they need to take responsibility for the garbage courier service they adopt, evri. My parcel was left unattended in the lobby of our block of flats, with other people’s parcels, where thefts occur. Evri is paid to deliver to individual flats but they dump everything at the entrance, effectively treating everyone in the block as one customer. That’s not secure delivery, that’s laziness and fraud. Luckily, a fellow resident put it by my door but they shouldn't have to! When I emailed H&B, they gave the usual bland (probably AI written) reply saying they’ll pass it on etc. No one believes that. No doubt, the same generic reply will be left here… but nothing ever changes!
Edit: H&B did reach out to me again (a third representative) and they did make an effort in the end but I cannot use their delivery service again until they use a better delivery company i.e. not evri.

I made an order beginning of last week it was supposed to be next day delivery, it was delayed once or twice and eventually got “delivered” on Wednesday of last week. I didn’t tell them to put it in a safe place, I was waiting for the delivery, lo and behold the driver has “put it” behind a bin. I quickly went out to check and the parcel is nowhere to be seen that’s not the problem though, the way Holland and Barrett has been dealing with this is absolutely absurd, I’ve been talking to them via phone, live chat and email. Absolutely rude customer service agents in South Africa all of them have been stonewalling me, by the way the gps map shows a different road to mine and on the next day of the alleged delivered I was asked if I want a refund or replacement and I feel so frustrated because there’s no one to talk to and nothing I can do. I’m out of pocket shy of £100 with no product or anything to show for it. DO NOT ORDER WITH H&B theyre not willing to make things right if they make a mistake. Avoid online shopping at all costs.

Order number 9031545225

Request ref number 19572087

Abbie at Glasgow Forge was awesome . Abbie was extremely helpful in helping me choose supplements for my needs . I was sad to hear that it was her last day .

Ordered some collagen UCII capsules which arrived within couple of days by Royal Mail. Excellent service. Excellent tablets. Very happy customer.

Ordered on Wednesday 12th Aug for next day store delivery. Had an email saying delivery would be Friday and not Thursday as promised. Tracking showed goods despatched and with Royal Mail. Friday i had another email saying goods have been delayed. Nothing from H&B over the weekend so tried to cancel order but it wont let me. Says goods are on their way. Dreadful service and Happy Shopper level of a website. REFUND NOW order 9031441680

I have subscriptions to the value of about £130.00. I have had the exact same issue previously but this time will be the last time I shop with this company. Took my money on the 6th on the 7th checked and it stated it was packed and waiting to be passed to Royal Mail. Royal Mail informed me they were expecting the parcel. By the 10th no email to say on its way so checked my account the order had been cancelled no explanation as to why? On further investigation apparently because my items were out of stock. What all twenty of them??? So sent email to customer service got a generic so sorry blah blah still no answer to my question that why did they cancel the full order instead of just not sending the items not in stock. They stated they were refunding my money well of course I expect nothing less you have my money and provided me with not one item. So now a further 4 or 5 days they hold my money in there bank if they do this often enough to enough people they will earn some good interest on holding my money for 10 days and as I say happened to me before and I am now finding out to others too.
Further update got a reply yesterday to why? My order was cancelled but only because I sent a further email requesting further explanation and again I got some excuse it would be confusing to send some items that are available and not the other unavailable items, confusing for who I am not sure ????? Maybe they but not for me. Every other company I deal with send me items that are in stock and just don't send what is unavailable in that order without confusion to they or I. So again just sounds like a nonsense excuse to me. I also stated instead of a shallow apology maybe a real apology would involve compensation so again not their goodwill only because I asked they offered me 20% off my next order needless to say this is still rubbish as would get more discount on the order I had placed using the available offers of that week and have no intention of placing another order anyway. Main thing still not got my £130 back yet.
Update from today 12/08/2026 despite this been looked at again by customer service still no clear answer as to what happened but they have given me a little more sincere apologies and now given me £15 to spend with them but still I will not be happy until I receive my refund and honestly a mistake once I accept but the same thing happening again tells me there is an issue they can not resolve so a strong possibility it will happen again so thanks for the £15 but I won't be placing another order sorry trust is now gone.
Final update received my refund, decided to spend the £15 and I had a points balance so spent that also so we will see if that turns up, not fussed either way by now have deleted my account and won't be using again plenty more health food shops in the sea.

After buying lots of different gummies I messaged in for help how to take them. Didn’t get it. Just telling me to read the label like I didn’t do that before buying them. One of them in particular tastes vile. Hair and nails I would never buy them again. The collegen ones are all stuck together and hormone ones well they smell and taste like sick. 🤢. They are all quite shocking. I changed from wellguard needless to say I will be changing straight back.

They are now saying which products are 'halal'. If they knew the first thing about the cruel and barbarous actions associated with this term they might wish to review advertising this.
They have lost a customer.
This has no place in a modern, civilised society that treats living things with compassion.
It goes against the healthy, wholesome image they try to present.
I have just read their reply which is fair enough for the most part. However if slaughtering terrified animals that have not been stunned is a 'cultural requirement' , it speaks volumes about the barbaric culture that requires it.

Excellent range of top quality products available. Friendly, helpful and insightful staff. Great discount and loyalty schemes. All of the above combine to make for an excellent experience.

I find H &B very dependable!!!
When I put in my Order - I get a Confirmation Email right away. Then I get news of Delivery...& my Order always arrives - well packed- a few days later!

Always nice and friendly atmosphere and staff in the shop, great choice of products and good quality. I am always happy and uplifted after visiting H&A. I visited H&B Store in Arklow and in Gorey :)

Constant problem with the website, have to reset my password regularly and always takes multiple attempts over several days to edit subscriptions - extremely frustrating.

I tried to purchase running gels online using the advertised discounted price but kept getting this message “ The following items aren't available in your location: SiS Beta Fuel Energy Gel Strawberry & Lime 40g. Remove to continue checkout.”. I then also tried to do click and collect in multiple H&B stores in Dublin but the website said it wasn’t available even though the stores also had them in stock. I emailed customer support but the AI response wasn’t of any help. I had to drive to my local store to make the purchase but in the shop I had to pay a higher price as there wasn’t the same discount in store as online. Overall disappointing.

Great service , fast and efficient, great savings , highly recommend,

Sent an order for £40.99 on the 9th July 2026, and it is still sitting at Evri as received!!!! H&B promises delivery in 5 days, and it is STILL with EVRI after 8 days!
Trying to work through the H&B IT complaints system is worse than anything in Greek mythology.
Want to waste your time? Then use Holland & Barrett twinned with EVRI? The frustration comes as a free gift +£7.00 voucher!! As if I will go near either of them again!
Order no 9030755170

Outstanding service from Holland And Barrett. From what i required on their website, purchase and delivery was exceptional! Very highly recommended