Holidu Reviews 

HOLIDU ARE DANGEROUS, don't let them get close. They make a lot of promises, but their service isn't terrible, it's simply nonexistent, and once they have got you in, it's impossible to get out. I'm getting far fewer bookings, and at prices less than half what I used to get with Airbnb, and if you dare cancel, even far in advance, they charge exorbitant penalties. I've been trying to get rid of them for more than a year now, writing dozens of emails, spending hours on the phone with their staff, but to no avail. It's a SCAM

Avoid Holidu at all costs. We booked a villa based on explicit, written reassurance from a Holidu customer service agent confirming the property featured a private outdoor pool.

This was a flat-out lie to get our money.Upon arrival, we discovered there is no pool and never has been.

The host was lovely and explicitly confirmed that Holidu completely falsified her listing data across the internet.

When we immediately reported this massive breach of contract, Holidu's insulting automated AI chatbot trapped us in endless loops, completely missed the point, and automated a stressful complaint against our innocent host instead of providing human help.

People work incredibly hard all year to save up for a single week away with their family.

Instead of enjoying a chilled, relaxed holiday at the villa, we spent critical holiday hours trapped fighting a customer service bot, and we were forced to constantly drive around in a foreign country, spending significant extra money out of our own pockets on beach parking and sun lounger rentals just to access water.

When humans finally took over the case days later, they showed absolutely zero empathy for the immense stress and disappointment they caused my family.

They treated us like an annoying inconvenience rather than a defrauded customer.

They flatly refused a full refund, gave us an impossible ultimatum to vacate mid-stay during peak July high season when there are zero alternatives, and forced a completely inadequate €334.61 formula on us that doesn't even cover our baseline daily out-of-pocket expenses to replace the amenity they lied about.

This is a disgraceful, deceitful platform. They ruined our hard-earned holiday, left us financially penalized for their own system errors, and possess zero corporate empathy.

We will absolutely never use this company again.

Great! Super:)!

I should have come here first and read these reviews.. DONT GIVE THEM YOUR PROPERTY!!!! It's best to suffer with just Airbnb or Booking.com 😣 DON'T PUT HOLIDU ANYWHERE NEAR YOUR PROPERTY.. WE HAVE LOST , GUEST CANT FIND PROPERTY, NO WAY TO CONTACT US, AND THAT 150€ ONBOARDING FEE IS TOO HIGH.

⚠️⭕️⚠️⭕️ZERO stars!
It’s a total scam!
Stay away from them!
They charged me as a host (without warning) 178 EUR of the “onboarding fee”!!!!!
All their strategy is so drastically cruel.
No transparency!
And both the app and the platform itself work horrible!
Absolutely to AVOID!

I had a very disappointing experience with Holidu’s customer support.

I made a booking by mistake (double booking) and contacted them almost immediately to explain the situation and ask if any flexibility was possible. I fully understand and accept that the rate was non-refundable — I was simply hoping for a human, reasonable approach given how quickly I reached out.

Instead, I received only rigid, policy-based responses with no willingness to consider any exception. The communication felt entirely scripted and AI-driven, with no real attempt to engage or understand the situation.

What makes this more frustrating is that the booking is during the Easter period — a high-demand time when the property could very likely be rebooked without issue. Despite this, there was zero flexibility or effort to find a compromise.

In the end, I am forced to go ahead with the stay simply to avoid losing the full amount, but the experience has already started on a negative note.

This kind of inflexible, non-human approach makes me seriously reconsider using Holidu in the future.

Embarrassing service. Not reliable for well in advance bookings. I have reserved in November for a wedding of a friend in Provence tha after 4 months they get back saying “oops we are sorry we cancelled your reservation, we suggest this other location instead”.

Double check when reserving on Booking if this company is managing the property.

AVOID!!! The worst experience ever.
Support is a nonsense, no phone number, slowly replies. At first you get AI messages, and then after some time there is a person assigned. Still the answers are completely impersonal.

I booked through Holidu on Airbnb, the price was high and we expected it to be top level. But it wasn't even close. However we agreed with the host that we cancel 5 nights out of 6, and asked Holidy to relocate us to their other apartment.

Also we requested a discount for the first night which was absolutely not the experience that we expected for the price.

After few days of non stop communication one way (from me mainly) Holidu returned the money and charged for the first night 100%, and completely ignored our question about relocation,at first, and then discount.

As a result, our holiday and planned skiing were seriously affected. I had to spend almost the entire day searching for alternative accommodation instead of relaxing and enjoying our trip, which was extremely stressful.

Avoid at all costs!!!

I have chatted with the holidu assistant for 3 days because I cannot get a hold of the house owner - holidu cannot find my case, no person is contacting me, 8 days to arrival, seems unprofessional. No phone contact information to holidu. OMG

I’ ve selected "La Casa del Pescatore" , in Sardinia, San Giovanni Suergiu, on BOOKING.COM, especially because advertised by a German operator, HOLIDU.COM. I would think that quality control would be surely ensured by the fact that a professional operator is brokering this property. Being December I wanted to be sure the place I’ m renting for us as a family is comfortable and duly equipped (heaters, warm shower, etc.). On arrival nobody from the German operator on site but just the local owner. That was not real great given the price paid that’ s quite high considering the super low season!
The property is definitely larger than average. Based on two floors, with a nice patio and some backyard. Two large bedrooms, a very large living room, a large kitchen, one only bathroom. Extremely nice furniture. Probably built in the 80s. Coming to the heating, that was the first pain point: no central heating but just 3 warm air a/c’s respectively in each bedroom and in the kitchen. Walls and windows not sealed at all, meaning I had to purchase a Eur 30 electric heater (see the att. Pic) that we would use for the living room switching it to the bathroom when needed.
Another peculiar thing (as you can see in the att. Pics): several light bulbs missing so that we had sub-optimal illumination during evening hours. Coming to the bathroom, never revamped in 40+ years! See the pic showing the shower . . . not functional at all. Water pressure extremely low . . . when it’ s winter you really struggle to have a decent shower if water just barely touches you. Towels really worn out (see the att. Pic) making it hard to get dried up.
On the kitchen supplies: that was really overly basic with no dessert dish, very few cutleries, couple of bowls and extra-large pots. After complaining with the host, we could get some extra supply from the smaller apartment not rented at the time. Anyway I had to go and purchase some extra bowls for again, extra Eur.
As a conclusion I think a professional operator such as HOLIDU.COM should quality check each brokered property because it’ s way too easy to simply get commissions sleeping on the job! It’ s just not fair for your clients! And . . . if someone decides to rent a property well, things need to be sound for the season + supplies need to be in place. It’ s too easy to simply get the money without spending even few euros for duly suppling the kitchen. And the shower is for most a non-negotiable! It needs to be functional.
Even if we had reserved till Jan 2nd, we left on Dec 29th due to the discomfort.

Location fantastica sia internamente (loft pari se non superiore alle nostre più rosee aspettative) che esternamente (panorama mozzafiato sui tre lati Sud-Ovest-Nord con vista montagne)

⚠️ Warning about Holidu ⚠️
I booked a holiday home through Holidu and lost 1,390 euros to a fake “owner” who contacted me right after the booking. Holidu did not protect me or take responsibility.

👉 My advice: Avoid Holidu – it’s unsafe and customers are left unprotected.

Unfair and Manipulative Review Management by Holidu
I'm very disappointed with how Holidu handles host responses (Christian Patocnik was in change) to guest reviews. I wrote a polite and honest reply to a review, only to find that Holidu had modified my response-without informing me or asking for my consent.
Key parts of my message were removed, including the crucial explanation that no refund was issued because the issue was caused by the guest, not by any malfunction or shortcoming on our part. Even worse, Holidu inserted phrases I would never use, distorting the tone and meaning of my message entirely.
This kind of behavior feels like a form of manipulation. Hosts are left with no voice, while guests hold all the power-often using reviews as leverage or even as a form of blackmail. Holidu, instead of acting as a fair intermediary, reinforces this imbalance by silencing or altering the host's version of events.
It's time platforms like Holidu stop prioritizing guests to the point of undermining hosts. Transparency,
respect, and fairness should apply to both sides not just one

We had booked accommodation through Airbnb for the weekend of August 15th in the Alps region. Unfortunately, our reservation was cancelled a few weeks before arrival due to overbooking.

Holidu tried to find us an alternative, but what they offered was nowhere near comparable to the original booking.

When I suggested a suitable alternative myself, they refused to consider it and simply told me to contact Airbnb. Thankfully, my payment was refunded.

In the end, we contacted the property directly (the one we initially booked) and they were able to find an available apartment for us.

It turns out Holidu had only one apartment in their allotment, which they overbooked. Rather than taking responsibility or providing a proper solution, they just browsed their own listings and tried to push whatever they had available regardless of suitability.

Very Good gg

Dear team. What a wonderful appartment in Orvieto: ‘Il Cornelio’: in the Centre, completely private, cool because ground floor, supermarket 3 minutes away- coffee’s and restaurants a plenty nearby! The appartment is Very clean and super practically designed! A very relaxed location, with the kindest hosts one can wish for! Highly recommend ❤️😎

L'appartamento era come descritto,
Ma per mettere 5 stelle ci voleva:
Pulizie più accurate,
Un montacarichi per i bagagli,
Le zanzariere.

I found a nice villa for my vacation, absolutely in line with the description. Using the app/website is easy

Very tiring communication. They destroy Airbnb experiences by only communicating via an AI agent and automated responses. Making it impossible to communicate with the host. And also not possible to get any proper information.

Quick and fast booking!