FreePrints Reviews 

181,179
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 26,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the prints and products, often highlighting vibrant colors and robust materials. Many people appreciate the efficient service, noting the ease of ordering and the prompt delivery of their items. Consumers frequently find the overall experience to be great value for money, making them eager to use the service again. However, some people mentioned issues with orders not arriving or being significantly delayed. Some customers also experienced the need to reorder items multiple times when initial deliveries failed to materialize.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of photos and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

People report positive experiences with order, finding the process very easy and delivery good. Customers... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using FreePrints for around five years now. They always waste no time at all in processing my orders and sending the orders via Royal Mail in a timely manner.I have made over twenty book... See more

Rated 5 out of 5 stars

What’s not to like about FREE photos printed and delivered to you?! Always happy with the service, it does take a while for the prints to arrive which is expected, I often order extra prints too as th... See more

Rated 5 out of 5 stars

Very easy service to use , reasonable price for postage and good delivery times , will definitely be using them again . Quality prints and a good choice of gifts if required.

Rated 5 out of 5 stars

Always deliver promptly and good quality prints. Free if smaller size but I ofter choose a larger size so is more visable and which fits well in a photo frame. The additional cost is very small. Very... See more


Company details

  1. Photo Printing Service
  2. Photo Lab
  3. Photography Service

About FreePrints

Written by the company

Turn Your Memories into Beautiful Prints — For Free!

With FreePrints, your favorite photos don’t have to live on your phone forever. This simple, elegant app lets you transform your digital snapshots into stunning, high-quality prints — delivered right to your door. Whether it’s a family moment, a travel adventure, or a smile you don’t want to forget,

FreePrints helps you hold those memories in your hands, not just your camera roll.

What Makes It “Free”?

Every month, FreePrints gives you free photo prints — you’ll only ever pay a small shipping charge. There are no hidden costs, no subscriptions, and no commitments. Just pay for delivery, and your photos arrive ready to enjoy.

Need something extra?

Upgrade to larger sizes, order extra copies, or create premium matte prints — all at low, transparent prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(181,179)

27,633 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
FreePrints logo

Reply from FreePrints

Hello Suzanne, we're very sorry  for the delay and frustration with your order. While we can see that a reprint was already processed, we sincerely apologize for all the inconvenience this has caused. Please rest assured that we are working closely with our partnered carrier to ensure all orders are delivered as quickly as possible. For any further questions or concerns, we kindly ask to please contact us at supportUK@freeprintsapp.com, and our team will be happy to assist. We truly appreciate your patience.

Rated 5 out of 5 stars

GREAT PHOTO PRINTS

I really enjoy choosing photos to be printed!
I love being able to handle actual photos and order a little box to keep them tidy before using them for cards or putting in albums.
The photo books are great for special occasions!
The ease of ordering and quick delivery are appreciated.

16 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look