Eurosender Reviews 

I contacted Eurosender to clarify the shipping arrangements I’m planning in the near future. Danijel was very helpful, answered clearly all my questions and concern I had. The support was excellent, and I couldn’t have asked for a better experience. Thank you!

Great customer support. Fast and easy to fix my order details after I submitted it.

I received prompt responses to my requests, and the assistance I asked for was provided.

Received excellent professional service by Yagmur who quickly solved my problem. Thank you

Following an address error I dealt with Eurosender

For a parcel collection at my home and a delivery in Paris. Having chosen Monday for a Parisian delivery on Tuesday, I could only have a delivery man on Wednesday. Thanks to my exchanges with the Yagmur advisor and her good sense of service I arrived at the end Thanks to Yagmur but I will avoid this company in the future

Anne Sophie was extremely helpful - (5/5 experience) and patiently answered all my questions. I did door to door delivery from mainland Spain to Germany with a large envelope. Arrived within 24 hours. Cost was about 50 EUR. Much better than DHLExpress.

Hristian, the agent assisting me was really helpful and fast. In general eurosenders customer service team is there if some problems arise!

U had a problem with the delivery point and missed my appointment they made another appointment to collect the package ate my home without cost, Katja was very kind and responded quick and respectful thank you so much for the help

I had a very disappointing experience with the customer support service. The representatives seemed unable to properly understand emails and had difficulty opening or reviewing attachments, which made communication unnecessarily frustrating.

Additionally, there were repeated issues regarding package dimensions and weight measurements. The support team appeared unable to correctly understand or process different units of measurement, leading to further complications.

If you choose to use this service, please be prepared to keep and provide every possible piece of evidence until your parcel is successfully delivered and you can confirm that no additional charges have been deducted from your account.

As a sincere and honest recommendation, consider using another service if you have the option. This is shared as a cautionary experience to help others avoid similar difficulties.

Very bad experience. Eurosender booked a collection for my parcels on a Wednesday. Nobody turned up. They didn't say anything about a courier not turning up - only at my initiative they scheduled another collection for Thursday. Then they and FedEx charged me additional money for a difference of 1 cm (44 instead of 43) and when they delivered my parcels one was taped - clearly badly handled. When they make a mistake then they tell you "We appreciate your cooperation and understanding in this matter." and they also wish you a pleasant day ahead. When they claim that the declared measurement was shorter by 1 cm, they rip you off with additional charges. I won't be using Eurosender or FedEx again due to their poor attitude and bad customer service.

easy to understand and process; availability of customer center outstanding (do not remember to have been put through after 10 seconds); emails / communication to the point

Anna-Sophy was professional, to the point and finished the task!

I had a really smooth experience using Eurosender, FedEx hold me parcel for customs clearance and Katja C (from customer support) and myself emailed them everyday with all the documents needed until I got it delivered.
Many thanks to Katja & Konstantinos for the amazing support and all Eurosender Team

Vanessa was my contact agent and very helpful. I had question regarding dimensions and weight and she guided me very helpful through the system. Thanks a lot.

We recently contacted Eurosender for the first time based on a recommendation. There were some problems at the beginning, but fortunately everything turned out well. In such a situation, the most important information we received from them quickly was the information. I would like to highlight two things in particular - there was also a phone number available for contact (which is rare these days), to which they responded immediately and redirected us to the right person. A pleasant surprise was especially that the communication, both by phone and by email, was in Slovenian. I would like to praise Ms. Laura and Ms. Špela Pamela, who took a special interest in our case.

Absolutely brilliant service! From collection to delivery, I was informed of my parcels location every step of the way! Very efficient and friendly service! Highly recommend!

I have asked support to Mrs Katja C. around a parcel that was not accepted at the drop-off office as they were not managing shipments for the company I was directed to from Eurosender.
She was very prompt in understanding and tackle my issue by kindly submitting a refund request on my behalf.

Immediate response, everything explained extremely well and with great efficiency and friendliness.

We’ve booked this company to facilitate our move from Italy to Spain.

Booking process online was very straightforward, with all the details provided for addresses, how big the van is and whether any help required for loading which we did and booked also. Payment was taken straightaway (€1329.04) and received a confirmation.

On the day of our move, with local help we booked, we have emptied the whole two bedroom apartment including all white goods and big furniture etc plus all the boxes into the courtyard of the apartment block and started waiting for the transport to arrive.

You can probably guess what happened if you read some of the other reviews - the transport we booked weeks in advance and paid for never arrived.

As we started to panic and make contact, it became apparent there were very unpleasant, unprofessional and just outright rude.

We had to chase them all day for Eva from transport to send us an email (not a phone call) just before 5pm (minutes before their offices closed) to say sorry there is a big mess up of their system, no transport coming, they are happy to refund our money in full (😂) or we can wait for them to find us another transportation with absolutely no indication of when (maybe in another 2 weeks whilst all the furniture waits in the courtyard 😂)

I had a hire car that needed returning by 8pm, flight booked back to England that night and many other commitments that I can’t even list here. The nightmare we faced rearranging ourselves a new transportation whilst all our possessions laid on a courtyard in Italy overnight and days followed meant nothing to them as they ignored my email asking for answers.

The last slap on the face was having to chase by phone calls for our money back a week after as their employee Eva Mrak from transport completely ignored two emails I have sent to her with zero communication until I phoned up. When I tried to remind her who I was on the phone, chasing refund, a week after my emails requesting our money back, her first response whilst laughing was “sorry don’t remember, I speak to a lot of people”

Honestly I just started laughing too as that’s the only thing you could do with such a joke of a company and the attitude.

We have now got our money back, with ZERO compensation for all the extra costs we incurred from lost flights, extra hotel bookings etc and just want to ensure no one ever has to go through the same pain as we did.

The only advice we have for anyone reading this review is DO NOT BOOK ANY SERVICE from this company.

Thank you